Harveynorman Avis 180

Be careful buying their "Lifetime Warranty Screen Protector". I was talked into a lifetime warranty purchase for my phone screen protector 2 years ago. Now my phone has been superceeded by newer models and they no longer carry screen protectors for my phone. I have broken the protector and am unable to get a replacement from them. Apparently Lifetime means "As long as we still sell it"

After trying multiple places asking for help in getting photos from my phone to their print machine and being treated like we were just stupid, a lovely young lady in the Photo Centre at Harvey Norman in Moorhouse Ave was incredibly helpful. Not only did she help us print out photos step by step from my phone, she also helped us in the making up a printed photo book. She spent over an hour of her valuable time with us for which we greatly appreciated. Shout out to this lovely lady; she deserves the "employee of the month award" for sure. Unfortunately neither of us thought to get this lady's name but we are sure that the store will be able to find out who was running the Photo Centre at Moorhouse Ave store at around 1.30ish yesterday morning, (Monday 23rd March 2026). This lady is very kind and doing a fantastic service to her customers. We hope she gets some recognition with the store.

Product looked nothing like it was expecting - and harvey norman offer no option recifty. I purchased a headboard with a "rustic" finish - what I got looked nothing like the pictures in the ad. Harvey Norman said they went back to the manufacturer and were told "it is what it is". I subsequently received contact from the manufacturer who had no record of any communication. They collected the piece, re-worked it to how I wanted it to look, and return delivered. Exceptional service from the manufacturer. Absolutely appalling service from Harvey Norman.

Bought a bed in late December from Harvey Norman Blenheim and still waiting.Exelent service while buying and paying but that is where it ends. We were told that it will be 3 to 4 weeks. All I want is a delevery date. Went in 3 times already and every time were told that they will call back the following day- Never got call back. Wonder if incompetent is part of company values.

Had a fault with a kenwood food mixer. took it back for exchange or repair, was told i also need to bring in the small palstic weigh try that does absolutly nothing to check if its works or not. this is just a consequence of staff not using initiative and following the rules. so after 40 minute round trip, brought in the tray. customer service guy was pretty miserable. waitied 3 weeks, heard nothing. went back to the store and asked what was going on. took my returns receipt with all details on. service girl, who was alot happier, couldnt find anyting on there system. i thought here we go. anyway, after a time she got hold of someone who found it. reply, we dont know what oging on we only get updates on thiursday's....she couldn't call the repair centre down the road to equire why it was taking so long. anyway, just had a text (thursday) saying part coming form Austrailia, but no idea how long its going to take. this i kenwoods poor service also (illl elave a review on there site also. harvey norman should be putting pressure on there suppliers for beter service but the staff just couldnt care less about getting somehting repaird in a timley manner. over three weeks without the appliance and still no idea when it will be fixed.

For me I really like there home stuff its good quality and affordable price

Urvish Queenstown was the most amazing helpful technician to deal with. I had three visits due to password issues and awaiting timeframes from Apple Support. He was so knowledgable and patient. Also sorted security issues.

The salesman who sold me a phone was dishonest in his "blurb" of saving money by cancelling my service provider, and setting up another service provider where he benefits from bonus's for the company he changed it to. I came home to no internet and then when called back to find out what he had actually done I was told I had to give back $200 from the "gift" given from the phone he sold me. This is deceptive, dishonest and Harvey Norman is one retail centre I would never expect this from. I purchased this phone on the 18th December 2025 and it is only today I have finally been able to query this with a "proprietor" who did not listen but insisted I return $200 if I did not fulfill the 6 month contract I was signed up to. Hugely disappointing as Harvey Norman used to be a lock tight excellent and trusted service.

Absolutely shocking, purchased a chest freezer 3 weeks ago, have been chasing it to find out when i can collect it, to be told its on back order and wont be available for another month.. why sell them if you dont have them in stock? Hopeless communication, Would have purchased elsewhere if i had known. Sales person tried to upsell to a more expensive model.

I went to the store this morning at 9.20am to purchase a new washing machine top loader as our one had just died.

The gentleman (and I use that term loosely) that served us was unhelpful and rude. At no point did he make eye contact with us, and when we asked him about the different machines, in particular Fisher and Paykel as to whether they are good machines - he said “Well they are made in China”. No advice or help at all - he simply had a take it or leave it attitude.

In fact when we were just about to pay, my wife asked him “Do you not like your job?”. He replied yes and she said “Well your customer service needs improvement “. To which he simply smirked and said “Do you think so”. To which we said Yes. Then I said, you know what just cancel this transaction we are not going to proceed.

We then went across the road to another provider, bought the same machine and received polite and helpful service.

We have been a customer of Harvey Normans for over 30 years - the service we received today has now put an end to this.

Shame on such poor service .

Geoff Hayward

Very Disappointing Experience with Harvey Norman – A Scam with the 7-Year Protection Plan

I purchased a premium sofa set from Harvey Norman in 2022 along with the 7-year protection care plan, expecting to have peace of mind in case anything went wrong. Unfortunately, our experience has been nothing short of a nightmare.

We’ve reached out multiple times, both by phone and in person, to discuss issues with my sofa and get assistance, but every time, I’m met with zero accountability and an unwillingness to go the extra mile to help. It’s become clear that the protection plan is a scam. They make bold claims that you’re covered for 7 years, but there’s no mention of hidden clauses or restrictions, especially about when you can make a claim.

In 2023-2024, I lodged an inquiry for a claim to have my sofa fixed. I was told I could revisit the issue when I was ready, which seemed reasonable at the time. Fast forward to 2025, and when I followed up, I was told that they wouldn’t accept my claim, that the material was no longer accessible, and they were unwilling to meet any of the reasonable options we proposed as compensation for the inconvenience.

In the end, our simple request was:

To have the couch repaired as per the signed 7-year protection warranty by the end of 2025.

OR

To receive a full refund of $299 NZD, while maintaining the protection for all future claims (excluding the current issue), and have the entire couch professionally deep-cleaned at a time convenient for us.
(To which we considered very do-able after all the inconvenience and lost time and money trying to accommodate both Harvey Norman and TF Group.)

Instead of agreeing to any of these reasonable solutions, they insisted on simply refunding us the money and removing any future accountability, leaving us with no protection for the remainder of the 7 years.

Please, NEVER EVER purchase any protection or warranty Harvey Norman offers. This entire experience has been a huge disappointment, and I will not consider going back to Harvey Norman again.

WH-1000XM5 headset. After 7 months, the right swivel hinge popped out of the headband. I took the headset back to the retailer (Harvey Norman) who sent this to Sony NZ in auckland.

Sony replied "the issue being reported is considered to be physical damage in nature. Hence, the warranty of the product cannot be applied. We can arrange a repair request and have our service centre contact you in 2 business days to discuss the repair but charges will apply."

As Harvey Norman is legally liable for the repair, replacement or refund - my response of "This issue appears to be consistent with a known design flaw reported by other users, as documented in public forums and articles such as Headphonesty’s January 2024 report. The failure occurred without any misuse or impact, and I believe it constitutes a breach of the Consumer Guarantees Act 1993 (NZ), particularly the guarantee of acceptable quality and durability." was sufficient for Harvey Norman to escalate the issue with Sony to repair the headset at no cost. Two weeks later, I got my repaired headset back.

For those interested - had Sony rejected that request, the fault would become a 'major fault'. Under NZ law, I could force Harvey Norman to replace or refund the headset. Any pushback would have resulted in a Disputes Tribunal claim being raised.
The Disputes Tribunal in NZ is a quick, cheap, and informal way to resolve civil disputes (up to $30,000) without lawyers, using a referee to help parties reach agreements or make binding decisions on issues like faulty goods.

Excellent service from Farhaan

Unfortunately the salesperson promised me a price promise on a Braun series 9 shaver $345.
As this was a display model I went in-store to pick up the item to find she had sold me another brand shaver and then colluded with another staff member to say I was the liar. UNBELIEVABLE in wrecking the Harvey Norman brand there is no opportunity to give my review 0.Will never shop there again.

Only 2/5s of my order arrived from the Mount Roskill site. After many calls, they agreed to deliver the rest this week. At no point was I even offered a refund on the initial delivery service and at no point did anyone apologise. Actually I detected arrogance from the call.
I never leave reviews but I’ve made an exception for this situation.
I’ve no issues with the delivery guys, just the arrogant phone operator.

I found HN to be very helpful,but this is not about HN. I purchased a Breville 32L Microwave from HN on 18-6-2024, 14 days later this Microwave blew the fuses in my house. I returned the microwave to HN, They tested it and it blew thier fuse,HN immediately replaced the Microwave, Good after sale service. 17 month later, the replacement Microwave is not working. It is not heating and is diplaying EO5 on the control panel. I have to replace the Microwave, I will not be pruchasing a breville Microwave again and would not recommend this Microwave

I recently upgraded my phone and was having trouble pairing my fit 3 huawei watch which I had purchased at this store. I was served by a very helpful and professional team member called Connor. The customer service was top notch.

We purchased a Bosch Serie|6 9kg Heat Pump dryer (Model WQG24200AU) from Harvey Norman in Wairau Park, Auckland in mid-2023.

We weren’t happy with the dryer from the beginning. It took a very long time to dry any kind of load and trying to get sheets dry was a real mission. The sheets would roll up into a tight roll like a rolled up sleeping bag and be still damp in the middle of the roll when the cycle ended. To get them dry it was necessary to unroll them once or twice during the cycle. We discovered that this occurred because the dryer didn’t have a “drum reverse” and the drum always rotated in the same direction.

We contacted Bosch about the problems and they suggested several things to try. We tried them all with no success.

We complained to Bosch and they referred us to Harvey Norman, the retailer where we had purchased the dryer. Harvey Norman refused to do anything about it.

Then we saw the dryer mentioned in the Consumer NZ “Yeah Nah Awards”, the “Avoid At All Costs Award” and the “8 of the worst products on our website”. We checked online and found many reviews of that model of Bosch dryer complaining about the problem of trying to get sheets dry.

We approached Harvey Norman again with no success. So we filed a claim with the Disputes Tribunal (referencing the Consumer NZ articles).

With the Consumer NZ articles as evidence, the Disputes Tribunal found that the dryer “is not of acceptable quality” (as required by the Consumer Guarantees Act) and awarded us a full refund of the cost of the dryer, the delivery charge, the stacking kit and the installation charge and ordered Harvey Norman to uplift the dryer at no cost to us.

Thanks to Consumer NZ for doing the testing and providing us with enough ammunition to get our money back.

I’ve made an online order for a fan but instead of giving me a new one never trust this law breaking company cause they will rip you off

Ordered a dishwasher, delivery and install and removal. Paid the lot. The installer they hired was incapable of doing the job. They took the dishwasher and charged me for completing absolutely nothing. Unacceptable, no attempt to contact me. When I emailed for a refund, no contact, no follow through. If you want to waste your time and money, harvey norman is the answer. Shop at Noel leeming if you know what's good for you