Farmers Avis 

An assistant called Elaina
Today I visited Farmers in Henderson to purchase lingerie. Having recently been in hospital I required someone to help me. An assistant came to my aid and spent considerable time bringing me items to try on and changing them when the size wasn't quite right. Between times she had to handle customers at the counter, returning to me until I was completely satisfied and purchased my items. This young woman's name was ELAINA. She is a credit to Farmers.

Sue Ali at Slyvia Park was an outstandingly, helpful and such a personable professional sales assistance. I will return to seek her for further purchases.
Gaye Baldwin

Best experience online shopping I was sent samples do grateful . They are a big company so you need to be patient eith deliveries I'm so happy with my experiences with them . Farmers member for life

You don't get your free gift if you buy online! Also shipping takes so long for an Nz company that been in business for over 100 years! You're more likely to get faster shipping from Shein. Blimmin terrible! Do better.

Awful experience from the online team based in Auckland.
I purchased and item online and a couple of hours later decided I wanted the next model up and more expensive.
I phoned the online team member who was very rude and condescending, telling me it was my fault I ordered the wrong item, couldn’t pay the difference or cancel the item purchase even though it hadn’t been processed - in their words. Asked to speak to a manager or supervisor and told there wasn’t one.
In the end I was told to wait for it to be delivered to my local branch, then turn up and have the item refunded. A complete waste of time for everyone.
A week later the item arrived at the branch, turned up and got a refund - told the sales assistant 3 goes to process!
Went back online and got the more expensive model elsewhere much cheaper than Farmers. Promptly cancelled my Farmers Card and they have lost a customer of over 50 years. Shame on you Farmers.

Preet of YSL beauty st Luke’s. Excellent service and enjoy the face message and make up. I happy it for my birthday night.

The amazing woman who served me, and helped me with all my Shinseido skincare needs, she was warm, super knowledgeable, and kind. She massaged my face and ensured me my dry skin will soon transform (haha, I know) but she made my day. Amazing service - Rood (I think her name was) at the Dunedin Farmers Shiseido counter. Thank you!

Yeah I have been waiting well over the estimated delivery time for a perfume to be delivered so never again tbh though I should've been more onto it as I have made 2 previous orders in the past and have had the same thing happen with both but I thought it was due to the fact it was during the height of the covid period which caused delays for alot of online shoppers but nope after reading reviews delivery delays are a common thing with farmers they really need to sort it out!!

I visited the Lancome counter at Sylvia Park and Mehenaz assisted me in selecting a new product - before I bought she gave me samples to try and compare. Very helpful and respectful service.

I visited the store on 27 and 31 July.

Thank you

A huge thank you to the two lovely ladies at the cosmetic counter in Hastings on Tuesday morning 30th July. They went out of their way to help me find a street I was looking for in Hastings.

Wow I was blown away by their kindness to me. They are a treasure to have as staff members of the Farmers.

Thank you so much for what you did, and I found the street I was looking for.

I bought a white top and tried it at home and found little tight to me. I brought it back to the shop and they denied exchange showing a small lipstick mark inside of the blouse. I didn't check inside when I bought it. I don't wear lipstick and it must be from someone else who returned it earlier. Will never go to Farmers again.

They Have good quality at a higher price range.
Road rage is on the rise in South Auckland.
I now picture them the bad driving culprits as driving coffins with wheels filled with dead mans bones.
This will help me get to farmers and back safely.

Farmers have increased their point reward system to 300 points from 250 to receive the $20 voucher.

Thumbs down Farmers. Your prices are expensive anyway. Doesn't mean to raise reward point system!!

In the Beauty Department of St Lukes Farmers Store yesterday, I experienced exceptional staff customer service from Jahanvi. She has excellent product knowledge, and was totally familiar with a wide range of all Kiehl's beauty / skincare products. This range is 'new' to me and I was keen to learn more about specific products. Jahanvi was very professional and very helpful.

I have been extremely pleased with my purchases made and I look forward to learning more about the Kiehl range of products! It is my pleasure to submit this review.
Kaye Hodge

Ordered a table online. Delivered promptly in good condition.

🌺 Thank you Ashine from Sylvia Park Fragerance team such a welfare of knowledge helping me select a gift for a niece x Her patience and genuine customer care felt throughout the whole engagement. A beautiful heart of service felt, Thank you again Ashine😘

Similar to other reviews, unbelievably slow at processing and sending. I ordered click and collect a week ago and it hasn’t even been sent to the store yet. I called them and asked if they could send it to my address instead as I leave to go back home tomorrow and they said no I should just cancel order and start again. Shocking customer service, they really couldn’t care less

10 days later and they still have not despatched my online order. I get orders dlivered quicker from Marks and Spencers.

I made a complaint of being racially profiled whilst shopping for Peppermint tree room diffusers. I wrote to Peppermint tree about my instore experience. This was met with a positive response from Farmers regional manager and the CBD Queen Street store manager. I was invited to meet with them and discuss the matters. We resolved them without the need to take the concerns any further. Both Managers were positive, confident and helpful. I have been invited to shop again in the Queen Street CBD Auckland store, but I find myself gravitating to the New Market store, it's bigger and has more variety.

levin farmers followed me around and one the the ladies that worked there asked if i “actually “ had money to buy things. if I didn’t have the money to shop at farmers I wouldn’t go there in the place simple.