I needed to replace a suspect heating part (still well inside the warranty period) which I had previously bought from Fastwarm and was relieved and grateful that the young lady in sales understood my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast delivery using DPD. However, the search on Fastwarm webside is rubbish. Much easier to search using Google which is how I found what I was looking for.
L'entreprise a répondu
Simple, new trade account sorted in minutes, order quoted for, paid and delivery info sent to me, can’t fault that
Easy web site to follow, simple layout. Call centre crew fast, accurate, polite and really helpful. Delivery time beyond expectations. 100% best online company I have used in 2026. Well done guys
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin de materiaux de construction
- Magasin de matériel de plomberie
- Magasin de rénovation
À propos de Fastwarm Underfloor Heating
Écrit par l'entreprise
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comCoordonnées de contact
Unit 13 Carnival Park, SS14 3WN, Basildon, Royaume-Uni
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Fastwarm Underfloor Heating
Good Morning Lisa
Thank you so much for your positive feedback.
We are pleased to hear you are happy with the service received.
We look forward to hearing from you again soon
Kind Regards
Team@FastWarm
Réponse de Fastwarm Underfloor Heating
Good Afternoon
Thank you for taking the time to post your positive review
Your feedback is greatly appreciated.
We look forward to hearing from you again soon
Kind Regards
Team@FastWarm
Réponse de Fastwarm Underfloor Heating
Good Afternoon Damian
Thank you for taking the time to post your positive review. We greatly appreciate your feedback.
We are delighted to hear you are happy with the service you have received and look forward to hearing from you again soon.
Kind Regards,
Team @Fastwarm
Réponse de Fastwarm Underfloor Heating
Good Afternoon
We are glad to hear you were happy with the service you received from our technical support team.
We will be sure to pass over your kind words.
Thank you for your positive review. We look forward to hearing from you again soon.
Kind Regards,
Team @Fastwarm
Wery fast delivery,nice adgesive
22 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Afternoon
Thank you for taking the time to post your positive review.
We greatly appreciate your feedback and look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Jake was incredibly helpful!
Jake was incredibly helpful!
He went through our requirements and advised us on the best solution.
Would definitely recommend!
2 juillet 2026
Réponse de Fastwarm Underfloor Heating
Good Morning Francine
Thank you so much for your 5* positive review.
We are glad to hear you were happy with the service you received from Jake, we will be sure to pass on your kind words to him.
Kind Regards,
Team @Fastwarm
Good service
Ordered product over the phone. The person on phone very helpful and got message when delivery was coming did not take long couple days. No problems
29 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Morning Gail
We are glad to hear you were happy with the service you received
Thank you so much for taking the time to post your positive review.
We look forward to hearing form you again soon.
Kind Regards,
Team @Fastwarm
Really easy to install
Really easy to install. There were some delivery issues due to the way the pallet was stacked, but customer service resolved everything quickly and sent replacement parts without any hassle.
Update: I don't appreciate being coerced into leaving a good review. After I made the purchase, I was given a call by someone from the team who said, "If you leave us a good review, we will send you out a voucher." After I left the review, I reached out to customer care, and I heard nothing back other than a thank you. Surely this has to be against Trustpilot's policy.
25 mars 2026
Réponse de Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive review.
We are glad to hear you were happy with the service you received.
Whilst issues can occur occasionally, we always do our very best to resolve the matter as quickly as possible with minimal impact to our customers.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Issue sorted.
Awful customer service.
Won't answer calls. Won't respond to emails. Will not buy it again.
An update.
Customer service was able to sort the issue and adjust the order. Updated rating based on overall experience.
4 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Good Afternoon
We're sorry to hear about your experience.
This isn't the level of service we aim to provide. We'd like the opportunity to make this right—please send us a direct message with your name and order details, or email us at Customerservices@fastwarm.com, and we'll investigate this as a priority.
Our opening hours are:
Monday to Thursday - 7am to 6pm
Friday - 7am to 5pm
Kind Regards
Donna Wilder
Operations Manager
Réponse de Fastwarm Underfloor Heating
Good Morning Peter
Thank you so much for taking the time to post your positive review.
We are glad to hear you were happy with the service you received.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Had a issue with the local delivery…
Had a issue with the local delivery company not delivering , contacted fastwarm , their customer service (Emma) , got on to it straight away and resent by a different courier to my site by 10am the next day , really impressed with the service . Also product is good too . Thanks again
2 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Good Morning Andrew
Thank you so much for your kind words and 5* review.
Whilst issues can occur occasionally, we always do our very best to resolve the matter as quickly as possible with minimal impact to our customers.
Everyone at Fastwarm tries to go the extra mile for all our customers, so your recognition is most appreciated. We hope to hear from you again soon.
Kind Regards,
Team @Fastwarm
Great Service
Speedy orderring, swift follow up precise delivery great customer service. I would recommend Fastwarm to everyone.
30 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Morning Paul
Thank you so much for your 5* review. We are pleased to hear you are happy with the service you have received.
We hope to hear from you again soon.
Kind Regards,
Team @Fastwarm
This is really a very nice company to…
This is really a very nice company to deal with. Nothing is too much of a hassle and the response is almost instant. Great advice and support throughout the project. Special thanks to Jake.
2 juillet 2026
Réponse de Fastwarm Underfloor Heating
Good Afternoon
Thank you for your positive 5* Review. We are pleased to hear you are happy with the service we have provided and will be sure to pass over your kind words to Jake.
We hope to hear from you again soon.
Kind Regards
Team@FastWarm
Réponse de Fastwarm Underfloor Heating
Good Afternoon Arif
Thank you for your kind words. I am glad you have received a pleasant experience. Thank you for ordering with Fastwarm.
We look forward to hearing from you again soon.
Kind regards
Team@Fastwarm
My call was awnserd almost immediately…
My call was awnserd almost immediately by James who knew exactly how to awnser the few questions I had, and put a quote through to me within 2 hours !
29 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Afternoon Paul
Thank you for your 5* review. We are happy and pleased to hear you have received a pleasant experience with us and happy with the service you have received by James, we will be sure to pass on your kind words to him
We look forward to hearing from you again soon
Kind Regards
Team @Fastwarm
This was the most amazing experience…
This was the most amazing experience the most easy order I have done during my renovations and they have managed to change the delivery date for me twice to help my builder getting g the floors ready for the underfloor heating system. Thank you all so much especially Dean and Neil 👏👏👏
30 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Afternoon Heather
We are glad to hear you were happy with the service you received from Dean and Neil. We will be sure to passed on your kind words to them.
Thank you so much for placing your order with Fast Warm.
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Excellent product and service
22 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Afternoon Andrew
Thank you so much for your glowing review.
We are glad to hear you were happy with the service you received
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
very helpful company
I am doing the underfloor heating myself, I found the initial purchase easy, the guys on the end of the phone know their stuff and answer questions quickly, as I have just started I was checking in to make sure at each stage all was good. and get more advice.
29 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive review
We greatly appreciate your feedback and look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Graham
Thank you for your kind words on the service you've received from our team.
Kind regards
Team@Fastwarm
Jake knew his onions and speedily…
Jake knew his onions and speedily sorted my order. Thank you. The website is not always accurate, we discussed this about the thermostate and on another occasion the 100w option for mats needs removing.
26 juin 2026
Réponse de Fastwarm Underfloor Heating
Good Morning
Thank you for taking the time to post your review. We greatly appreciate your feedback
Kind Regards,
Team @Fastwarm
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