I needed to replace a suspect heating part (still well inside the warranty period) which I had previously bought from Fastwarm and was relieved and grateful that the young lady in sales understood my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast delivery using DPD. However, the search on Fastwarm webside is rubbish. Much easier to search using Google which is how I found what I was looking for.
L'entreprise a répondu
Easy web site to follow, simple layout. Call centre crew fast, accurate, polite and really helpful. Delivery time beyond expectations. 100% best online company I have used in 2026. Well done guys
L'entreprise a répondu
Thank you to James, Alfie and Dornell. The UFH product is of excellent quality and the communication and help I have received has been outstanding. We have now installed the UFH and we are... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin de materiaux de construction
- Magasin de matériel de plomberie
- Magasin de rénovation
À propos de Fastwarm Underfloor Heating
Écrit par l'entreprise
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comCoordonnées de contact
Unit 13 Carnival Park, SS14 3WN, Basildon, Royaume-Uni
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your review! We're glad you were happy with our service and appreciate your support.
Kind regards,
Team@Fastwarm
Helpfull service and prompt delivery
3 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Paul,
Thank you for your review! We're glad you found our service helpful and were pleased with the prompt delivery. We appreciate your support!
Kind regards,
Team@Fastwarm
Good supplier for heating parts.
I was updating (joing the modern era) by swapping my programmable but dumb controller/thermostat for an electric underfloor heating circuit, to a smart connectable unit. They had what I needed, all the information on their website and I think the unit actually came in cheaper than the original unit.
7 janvier 2026
Réponse de Fastwarm Underfloor Heating
Hi John,
Thank you for your great review! We're pleased you found the information on our website helpful and that you were able to find the right smart thermostat at a great price. We hope you enjoy the upgrade, and thank you for choosing us!
Kind regards,
Team@Fastwarm
Self levelling compound
Ordering from FastWarm was quick and easy, delivery was on time and communication with customer service was very polite and helpful.
16 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Peter,
Thank you for your kind review! We're delighted to hear that ordering was quick and easy, your delivery arrived on time, and that our customer service team was helpful. We really appreciate your feedback and hope to serve you again soon.
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Mr Davidson,
Thank you for your review! We're pleased your order arrived quickly. We hope everything goes smoothly when you fit it, and we're here if you need any help!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your feedback! We're glad you found our website informative and easy to use. We appreciate your support!
Kind regards,
Team@Fastwarm
Under tile membrane
Good service prompt service,staff very helpful when contacted about my delivery.Product good quality and sensibly priced.
9 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi James,
Thank you for your lovely review! We're glad you were happy with our service, found our team helpful, and are pleased with the quality and value of your purchase. We really appreciate your support and hope to see you again soon.
Kind regards,
Team@Fastwarm
Alfie Kidd responded promptly and…
Alfie Kidd responded promptly and answered all questions I had, top man.
15 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Tom,
Thank you for your kind review! We're glad Alfie was able to help and answer all your questions. We really appreciate your feedback!
Kind regards,
Team@Fastwarm
Excellent fast efficient service and…
Excellent fast efficient service and delivery . Great advice and support
14 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Sharon,
Thank you for your great feedback! We're so pleased you were happy with our service, delivery, and support. We really appreciate your review and hope to help you again soon.
Kind regards,
Team@Fastwarm
Its first time I have dealt with this…
Its first time I have dealt with this company and the purchase was promptly delivered I haven’t installed the product yet
25 juin 2026
Réponse de Fastwarm Underfloor Heating
Hi Sureshkumar,
Thank you for choosing us for your first purchase! We're glad your order arrived promptly. We hope the installation goes smoothly, and if you need any help, we're always here to assist!
Kind regards,
Team@Fastwarm
Good Service and after Sales service
Good Service and after Sales service. Very Happy with them and will use again
6 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Pradeep,
Thank you for your kind words! We're so pleased you're happy with our service and after-sales support. We really appreciate your feedback and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
We always use this company for the…
We always use this company for the heating for our garden rooms and extensions. The quotes are always really quick, they dispatch fast and the product is easy to install and great value for money.
Garden Castles
13 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Daz,
Thank you for your great review! We're so pleased to hear you keep choosing us for your projects and that you're happy with our quick quotes, fast delivery, and easy-to-install products.
We really appreciate your continued support and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
Customer service level 1000
I ordered an electric UFH and while fitting it I managed to cut the wires. So I called them. It was the best customer service experience I EVER had. It was a master class in how this should be dealt with.
- an AI agent answered
- I asked for a human
- 10 seconds later a human replied
- I explained the situation
- The person said "Would you like a replacement? Shall I send it to the same address?"
- I said yes
- They shipped it for next day delivery
Under 2 minutes the whole situation was resolved, I gave the minimal details. They had all my info from the phone number I called from. wow!
Bravo!
13 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Adrian,
Thank you so much for your amazing review!
We're really pleased we could get everything sorted quickly and make the process as easy as possible. Your kind words mean a lot to the team, and we truly appreciate your support. Thanks again!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Susan,
Thank you for your kind review! We're glad we could sort your problem quickly. We appreciate your support and look forward to serving you again soon!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Good Morning Paul
We are glad to hear you were happy with the service you received from our customer service team and technical support.
We will be sure to pass on your kind words
Thank you so much for taking the time to post your positive review
Kind Regards,
Team @Fastwarm
Ordering straight forward and parts…
Ordering straight forward and parts have been Turning up promptly.
Very good service and updated with delivery times.
1 juillet 2026
Réponse de Fastwarm Underfloor Heating
Good Morning Paul
Thank you for your kind words on the service you've received from our team
We look forward to hearing from you again soon
Kind Regards,
Team @Fastwarm
Great people great service
I saw them at the nec trade show. The display was fantastic and very informative. I then used the online quote function to see what it would cost and was really easy. I then got and email from Alfie with the quote. A few days later Alfie made contact to check if I needed anything more. I then called in a few days later and worked through the area m² with Alfie who then adjusted the quote and items required to lay the floor. He was ace and listen to what I was looking for. I then let Alfie know I need the delicery in 2 days time latest and he said it would be with me next day. This is great customer service and Alfie is a credit to fastwarm. Great people great service.
MDM
8 juillet 2026
Réponse de Fastwarm Underfloor Heating
Good Morning
Thank you so much for taking the time to post your positive experience with FastWarm.
We are glad to hear you were happy with the service you received from Alfie. We will be sure to pass on your kind words to him.
We would like to take this opportunity to thank you for your custom and look forward to hearing from you again soon.
Kind regards
Team@Fastwarm
Very good and friendly service.
8 juillet 2026
Réponse de Fastwarm Underfloor Heating
Good Morning Mariusz
Thank you for sharing your positive experience. We are pleased to hear you are happy with service received.
We look forward to hearing form you again soon
Kind Regards
Team@FastWarm
Réponse de Fastwarm Underfloor Heating
Good Morning James
Thank you for taking the time to post your positive experience with Fast Warm. We greatly appreciate your feedback and look forward to hearing from you again soon.
Kind Regards
Team@FastWarm
Réponse de Fastwarm Underfloor Heating
Good Morning Lisa
Thank you so much for your positive feedback.
We are pleased to hear you are happy with the service received.
We look forward to hearing from you again soon
Kind Regards
Team@FastWarm
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