I needed to replace a suspect heating part (still well inside the warranty period) which I had previously bought from Fastwarm and was relieved and grateful that the young lady in sales understood my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast delivery using DPD. However, the search on Fastwarm webside is rubbish. Much easier to search using Google which is how I found what I was looking for.
L'entreprise a répondu
Easy web site to follow, simple layout. Call centre crew fast, accurate, polite and really helpful. Delivery time beyond expectations. 100% best online company I have used in 2026. Well done guys
L'entreprise a répondu
Thank you to James, Alfie and Dornell. The UFH product is of excellent quality and the communication and help I have received has been outstanding. We have now installed the UFH and we are... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin de materiaux de construction
- Magasin de matériel de plomberie
- Magasin de rénovation
À propos de Fastwarm Underfloor Heating
Écrit par l'entreprise
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comCoordonnées de contact
Unit 13 Carnival Park, SS14 3WN, Basildon, Royaume-Uni
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very poor customer service
Item delivered damaged when reported no response. Very poor customer service
28 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Elizabeth,
Thank you for your feedback. We're sorry to hear you're disappointed.
We have spoken with you regarding your concerns and requested photographs of the damaged boards so that we could investigate the issue and send some replacement boards to you. Unfortunately, we have not yet received the requested images, so are unable to proceed with the replacements.
As soon as we receive the photos, we'll review them promptly and work with you to reach a resolution.
Kind regards,
Team@Fastwarm
Keep the good work
Online service but the confusion is that they did mention the delivery times...
31 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Dony,
Thank you for your feedback. We're pleased you were happy with our online service. We're sorry for any confusion regarding the delivery times and appreciate your comments.
Kind regards,
Team@Fastwarm
quick and reliable as usuall
8 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your review! We're glad to hear you found our service quick and reliable. We really appreciate your continued support and look forward to helping you again soon!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Kirstin,
Thank you for your 5* review. We hope to serve you again soon!
Kind regards,
Team@Fastwarm
Great customer service
Great customer service, great technical help.
Yet to be installed but I am impressed with the company so far
13 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Rosemary
Thank you for your great review! We're pleased to hear you've been happy with our customer service and technical support.
We hope the installation goes well, and if you need anything, we're here to help!
Kind regards,
Team@Fastwarm
Excellent service
Excellent service, and prompt delivery service. I will definitely purchase from this company again.
21 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Paul,
Thank you so much for your kind review! We're glad you were happy with our service and delivery. We look forward to serving you again soon!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Karleen,
Thank you for your kind words! We're glad you were happy with our service. We really appreciate your support and look forward to helping you again.
Kind regards,
Team@Fastwarm
I ordered self levelling screed
I ordered self levelling screed, it was so easy, the calculator was very easy to use. The whole experience was great. The price was great very reasonable and the postage to Shetland was as well.
I will certainly use this company again.
28 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Graham,
Thank you for your great review! We're glad you found the website/calculator easy to use and that you were happy with our prices and delivery. We really appreciate your support and look forward to serving you again.
Kind regards,
Team@Fastwarm
Got served by Harry who was…
Got served by Harry who was professional and new what he was taking about , great service
14 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Steve,
Thank you for your great review. We're so pleased to hear Harry provided professional and knowledgeable service. We'll be sure to pass on your kind comments to him. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Team@Fastwarm
Excellent company to deal with
Excellent company to deal with, very professional. This is the second time we have used them for our underfloor heating. Very helpful and knowledgeable.
27 avril 2026
Réponse de Fastwarm Underfloor Heating
Hi Amanda,
Thank you for your kind review and for choosing us again. We're really pleased to hear you were happy with our service. Your support means a lot to us, and we look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Ordered some self levelling
Ordered some self levelling. Had the delivery date.
Some bags got damaged in transit (2)
They emailed before the delivery and sent 2 fresh bags on a next day delivery.
I know transit damage isn’t their fault. Yet they went a step further to insure I had my materials the next day with fresh bags. Even after this I would certainly use and recommend again
18 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your fantastic review! We're sorry a couple of bags were damaged in transit, but we're pleased we could get replacement bags to you quickly. We really appreciate your understanding and recommendation, and we look forward to helping you again in the future.
Kind regards,
Team@Fastwarm
Good company to deal with good…
Good company to deal with good communication good products very helpful
17 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Stephen,
Thank you for your kind review! We're glad you were happy with our communication, products and service. We really appreciate your support and look forward to helping you again.
Kind regards,
Team@Fastwarm
Brilliant company to deal with
Brilliant company to deal with. When I need product fast the always deliver, won’t be using anyone else when service and products are this good
16 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Christopher,
Thank you for your fantastic review! We're so pleased to hear you're happy with our products and service. Your support means a lot to us, and we look forward to helping you again soon.
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your lovely review! We're glad your order arrived quickly and that you were happy with the packaging and communication. We hope to see you again soon!
Kind regards,
Team@Fastwarm
Fantastic service and extremely helpful…
Fantastic service and extremely helpful staff
23 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Colin,
Thank you for your kind review! We're so pleased you were happy with our service and found our staff helpful. We hope to see you again soon!
Kind regards,
Team@Fastwarm
Great service very fast and efficient
Great service very fast and efficient. Ablento collect same day. Harry was very helpful and knowledgeable. Thank you.
23 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We're glad you were happy with our fast service. We'll make sure Harry sees your lovely feedback. Thanks again, and we hope to help you again soon!
Kind regards,
Team@Fastwarm
One of the best companies ive had the…
One of the best companies ive had the pleasure to deal with. Great prices , fast shipping and brilliant customer service with any technical questions you may have. 5*
20 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with us.
We really appreciate your comments about our prices, delivery and customer service. Thanks again for choosing us, and we look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
These guys deserve 6 stars
These guys deserve 6 start. Great service from A to Z.
We have had some post-install issues, Toby called me 5 minutes after I sent him an email with solution (I was fighting with for couple of days) on the golden plate. Now happy with my UFH
Product probably is as god as everywhere else, but after sale service they provide is just great! Would buy again
22 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you so much for your fantastic review! We're really pleased Toby was able to get your UFH sorted so quickly.
We know how important good after-sales support is, so it's great to hear it made such a difference. Thanks again for your kind words and for choosing us—we really appreciate it!
Kind regards,
Team@Fastwarm
Great service
Great company from start to finish. Service is outstanding.
19 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Glen,
Thank you for your 5* review! We are pleased you are happy with our service. We hope to hear from you again soon!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your kind review! We are pleased you are happy with the service & product. We hope to serve you again in the future!
Kind regards,
Team@Fastwarm
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