I needed to replace a suspect heating part (still well inside the warranty period) which I had previously bought from Fastwarm and was relieved and grateful that the young lady in sales understood my... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Fast delivery using DPD. However, the search on Fastwarm webside is rubbish. Much easier to search using Google which is how I found what I was looking for.
L'entreprise a répondu
Easy web site to follow, simple layout. Call centre crew fast, accurate, polite and really helpful. Delivery time beyond expectations. 100% best online company I have used in 2026. Well done guys
L'entreprise a répondu
Thank you to James, Alfie and Dornell. The UFH product is of excellent quality and the communication and help I have received has been outstanding. We have now installed the UFH and we are... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Fournisseur d'équipements de chauffage
- Fournisseur de chauffage
- Magasin de materiaux de construction
- Magasin de matériel de plomberie
- Magasin de rénovation
À propos de Fastwarm Underfloor Heating
Écrit par l'entreprise
We are the fastest growing online retailer of Underfloor Heating Systems in the UK.
Providing full kits and free bespoke CAD quotations in under 2 hours. We pride ourselves on being the one stop shop for all things underfloor heating.
www.fastwarm.comCoordonnées de contact
Unit 13 Carnival Park, SS14 3WN, Basildon, Royaume-Uni
- 01268 744 479
- sales@fastwarm.com
- fastwarm.com
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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James answered all my questions and…
James answered all my questions and helped me get a better understanding of of what was needed for the job to be completed, the delivery was prompt and and on time, a great experience overall and will definitely be calling again.
11 août 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Mohammed,
Thank you so much for your fantastic review! We’re really pleased to hear that James was able to answer all your questions and help you understand exactly what was needed for the job. It’s great to know the delivery was prompt and on time too. We really appreciate your support and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Best price and also exceptional customer service
Not only did they have the best price I could find the customer service was exceptional . I had under ordered by just one unit so was a bit annoyed with myself for having to pay a second delivery charge however the customer service team sent me the unit and also the delivery free of charge ! It's rare to find companies that look after their customers like this so I would highly recommend them .
8 août 2026
Réponse de Fastwarm Underfloor Heating
Hi Gary,
Thank you so much for your kind review! We’re really pleased we could help and make things a little easier for you. We really appreciate your recommendation and your lovely feedback!
Kind regards,
Team@Fastwarm
Really great service very helpful staff…
Really great service very helpful staff very fast delivery service 100% recommendations
11 août 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for the fantastic feedback! We’re so pleased you found our team helpful and our delivery fast. We really appreciate your support!
Kind regards,
Team@Fastwarm
The service was impeccable as always
The service was impeccable as always, fast quotes even with alterations and products received next day, I highly rate Fastwarm.
11 août 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your great review! We’re really pleased you’re happy with our service and delivery. We really appreciate your continued support and recommendation!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Stuart,
Thank you for your kind review!
We’re glad to hear you found our staff pleasant and knowledgeable. We really appreciate your feedback!
Kind regards,
Team@Fastwarm
Talked to Jake back in May followed by…
Talked to Jake back in May followed by sending email of floor layout with in a day i recieved a list of all materials required as well as a price. He also gave me a name and number of someone who could install it for me as well.I didn’t order materials for nearly three months but but price stayed the same and was delivered within a couple of days. All in all a very easy and efficient company to deal with.
31 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi John,
Thank you so much for your fantastic review! We’re delighted to hear how easy and efficient you found the whole process, from the initial design and quote through to delivery. It’s great to know that Jake was able to provide everything you needed, including putting you in touch with an installer. We’re also pleased that we could honour the original price and get your materials delivered quickly when you were ready. We really appreciate your kind feedback and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Fabulous
Fabulous, efficient service cannot fault with the Kind efforts of Dornell. I spoke to him on a Monday morning and sent the plans over.He managed to design the system on the Monday afternoon and within 24 hours I received it.
3 août 2026
Réponse de Fastwarm Underfloor Heating
Hi Ian,
Thank you so much for your fantastic feedback! We’re delighted to hear that you were pleased with the efficiency and quality of the service. We’ll be sure to pass your kind words on to Dornell. It’s great to know he was able to turn your plans around so quickly and provide you with the support you needed. We really appreciate your recommendation!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi Tony,
Thank you for your kind words! We’re delighted to hear that you found our service helpful and professional. We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Team@Fastwarm
Excellent service from Fastwarm!
Really positive experience dealing with Fastwarm. I was working directly with James Parmenter, who was extremely helpful throughout. He was always quick to respond, knowledgeable, and happy to help with any questions I had.
Everything was dealt with quickly and efficiently, and the whole process was very straightforward.
I’d definitely recommend Fastwarm, and especially James, for the great service. Thank you!
10 août 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your fantastic review! We’re really pleased to hear you had such a positive experience with Fastwarm and that James was able to help throughout. We’ll be sure to pass on your kind words to him. Thanks again for recommending us!
Kind regards,
Team@Fastwarm
Great communication
Great communication, fast delivery and easy purchase. Very happy 😊
27 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Kieran,
Thank you so much for your lovely review! We are delighted to hear you were happy with the communication, delivery speed and overall purchasing experience. We really appreciate your support and hope to see you again soon!
Kind regards,
Team@Fastwarm
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your kind review!
We’re so pleased we could help when you were let down and get your order to you quickly. We really appreciate your support and hope to serve you again in the future!
Kind regards,
Team@Fastwarm
Great staff
Calling through to change the delivery address, I was met by really helpful and friend staff. A great turnaround on delivery. Would recommend and will be using again!
20 juillet 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Daniel,
Thank you for your lovely review! We're so pleased our team could help with changing your delivery address and that everything arrived quickly. We really appreciate your recommendation and look forward to helping you again in the future!
Kind regards,
Team@Fastwarm
Jake was really helpful in his advice…
Jake was really helpful in his advice guidance and technical knowledge. Much appreciated. Also the offer if technical support in our fitting the installation with all the order delivered the next day . Impressive. Many thanks
5 août 2026
Réponse de Fastwarm Underfloor Heating
Hi Derek,
Thank you for your kind review! We're so pleased to hear Jake was able to help with his advice and technical knowledge. We'll be sure to pass on your feedback to him. We're also glad you were happy with the next-day delivery and support. Thanks again for choosing us!
Kind regards,
Team@Fastwarm
Once again efficient
Once again efficient, excellent prices and a overall friendly service a one stop shop for all your underfloor heating needs
29 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi,
Thank you for your great review! We're so pleased to hear you're happy with our service, prices, and team. We really appreciate your continued support and look forward to helping you again soon.
Kind regards,
Team@Fastwarm
Giod
Got fast set tile adhesive that was much cheaper than b&q and was delivered quickly with no hassle
21 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Peter,
Thank you for your review! We're glad you were happy with the price and the quick delivery. We appreciate your feedback and hope to see you again soon.
Kind regards,
Team@Fastwarm
Overcharged With Unnecessary Materials and No Support Afterwar
I am extremely disappointed with my experience with Fastorm and would not recommend them based on what happened with our underfloor heating order.
Our project was handled by Dornell, who was our main point of contact throughout the process. We trusted the design and calculations provided by Fastorm, but once the installation was underway it became clear that we had been supplied with a huge amount of unnecessary materials. Looking back at the plans they sent us, there were areas where the underfloor heating layout appeared to overlap unnecessarily, resulting in far more products being ordered than our property actually required, despite the house only having two floors.
As a result, we were left with a massive surplus of materials worth well over £1,000. We still have around 100 metres of unused pipe, several bags of adhesive, full bottles of primer, numerous boxes of screws and fittings, and many unused floor panels. On top of that, some of the products arrived damaged and had to be replaced, which caused additional inconvenience and delays.
What disappointed us most was the response when we contacted Fastorm about the excess materials. We explained the situation and asked for help, but Dornell simply told us that they do not have a return policy. We were informed that if we wanted to return anything, we would have to arrange and pay for the return ourselves. Given the quantity involved, we are talking about returning an entire pallet of products, which would cost us a significant amount of money on top of what we have already lost.
We placed our trust in Fastorm’s expertise and expected accurate calculations and reasonable after-sales support. Instead, we have been left with a large financial loss, unnecessary materials taking up space, and a very bitter feeling about the whole experience. I rarely leave negative reviews, but I feel other customers should be aware of what happened to us before making a decision.
4 août 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Maria,
We're sorry to read that you feel this way, as this review does not reflect the service we have provided throughout your project.
Firstly, when you contacted us regarding damaged insulation boards, we acted immediately. Although the photographs provided did not evidence the level of damage described, we sent 40 replacement boards completely free of charge for next-day delivery to ensure your installation could continue without delay. Our priority was to minimise any disruption to your project.
With regard to the surplus materials, underfloor heating systems are designed from the plans and information provided at the point of quotation. As with any construction project, the quantity of materials ultimately used is influenced by the installation on site. From the information available to us, the quantities of pipework and fixings remaining suggest that the original design has not been followed in full during installation.
We would also like to clarify that it is incorrect to state that we refused to help. Our Customer Service team and Dornell both confirmed that we are happy to accept the return of eligible, unused materials in line with our Returns Policy. As is standard practice, customers are responsible for arranging the return of goods to us, either via their own courier or by returning them to our trade counter, where any applicable refund is processed promptly.
Unfortunately, products such as tile adhesive and primer cannot be accepted back once supplied, as these are perishable products and this forms part of our published returns policy.
We always aim to provide the highest level of customer service and have demonstrated this throughout your order, including replacing products immediately at our own cost to keep your project moving.
We remain happy to work with you to resolve any outstanding issues regarding the return of eligible materials and would encourage you to contact our Customer Service team directly so we can bring this matter to a satisfactory conclusion.
Thanks
Donna Wilder
Operations Manager
Réponse de Fastwarm Underfloor Heating
Hi Warren,
Thank you for your 5-star review! We're so pleased you received excellent service. We really appreciate your support and hope to see you again soon.
Kind regards,
Team@Fastwarm
There’s a reason we always come back to…
There’s a reason we always come back to the guys in Basildon ⭐️⭐️⭐️⭐️⭐️
3 août 2026
Réponse de Fastwarm Underfloor Heating
Hi Chris,
Thank you for your continued support! We really appreciate your 5-star review and look forward to seeing you again soon!
Kind regards,
Team@Fastwarm
Jake knew the products I was after well…
Jake knew the products I was after well and answered all questions I had, placed the order efficiently and the order was received within a couple of days. There was one faulty item and replacement has been immediately arranged. Great service
3 août 2026
Avis spontané
Réponse de Fastwarm Underfloor Heating
Hi Steven,
Thank you for your great review! We're so pleased Jake was able to help and make the ordering process easy. We're also glad we could quickly sort the replacement for the faulty item. We really appreciate your feedback and look forward to helping you again.
Kind regards,
Team@Fastwarm
Swift delivery of correct items
Arrived ahead of date predicted on website, but was correctly advised online by delivery firm very swift delivery of the right items.
31 juillet 2026
Réponse de Fastwarm Underfloor Heating
Hi Caroline,
Thank you for your great review! We're pleased your order arrived earlier than expected and that you were kept informed throughout the delivery. We appreciate your feedback and hope to serve you again soon.
Kind regards,
Team@Fastwarm
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