Could have bought everything on website beautiful clothes . My delivery was swift. My dress and top absolutely gorgeous and such excellent quality. Over the moon again with Fatface .
L'entreprise a répondu
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Lisez les avis des autres
Great customer service today from Caroline at Fatface in Conwy. The staff in this store are a credit to Fatface.
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... Voir plus
L'entreprise a répondu
As I was in town I phoned the store to see if my delivery had arrived to be told it hadn't. 45 minutes after the phone call and after I had arrived home, I received an email to say it was in-store... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
25 High Street, LL32 8DE, Conwy, Gwynedd, Royaume-Uni
- 01492 592613
4,8
Excellent
118 avis
Demande des avis aux clients
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Amazing staff & Customer Service …
Went into FatFace Conwy and was helped by Caroline who was amazing. She was so helpful throughout and managed to find the size of top I’d been looking for which had been placed on the wrong hanger. She was attentive, helpful and professional and not only did I buy the top, I also ordered the one which Caroline was wearing. The service I received was outstanding, I’ll definitely be back 😁
20 novembre 2025
Avis spontané
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Visited Fat Face branch in Conwy…
Visited Fat Face branch in Conwy ,customer service from Josh was outstanding, advised me on which jeans to buy , he has a fabulous personality and we were so pleased with our purchases ( 10 items 😊).
Thank you Josh we will see you again on our next visit from Helen & Annie 😊
20 novembre 2025
Avis spontané
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely staff at this Fat Face shop
Collected order , pair trainers not fitting well and returned. Staff member, lovely guy so helpful and initiated my refund straight away without fuss .
Just nice when things like this are made straight forward .
Thank you 🙏
27 octobre 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Bought a Broadsands jacket for £125
Bought a Broadsands jacket for £125. Its £87.50 at JD Williams, gutted, to take it back would be a 150 mile round trip
18 octobre 2025
Avis spontané
Réponse de FatFace - CONWY
Hi John
Thank you for your review.
Whilst other retails may stock our items, we do not have control over what promotions they run. These do not have to match our current selling prices and vise versa.
We understand your disappointment however and will of course pass your feedback to the right team.
Thank you, LE
Always helpful.
13 octobre 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All very good once again
All very good once again! Friendly, helpful staff; can highly recommend.
12 octobre 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Website was so easy to use
Website was so easy to use , & excellent free click & collect for me , staff very efficient & friendly
11 octobre 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Order collection
On this occasion, I was collecting an order for myself and husband. Helpful efficient staff.
8 septembre 2025
Réponse de FatFace - CONWY
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Conwy store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always love Fat Face clothing and…
Always love Fat Face clothing and accessories. I have for years. Recently used the store in Conwy. Such lovely staff. I collected on line purchase. Have needed to return an item, only due to me changing my mind about colour. Absolutely no problems. Thanks Fat Face 😊😊😊
11 mai 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good sale online
Good sale online. Order and pickup I store 3 days later. All items are good sturdy, fashionable quality clothes. In the sale an even better price bargain. Good pickup inshore with friendly and helpful staff
16 août 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shopping experience
A really helpful and pleasant team. Always a good experience.
11 juillet 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant purchase. …
The item I ordered was ready for me to collect quite quickly, and of course the item is of super quality as all Fat Face products are.
9 juillet 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely helpful cheery people!
Lovely helpful cheery people! Well stocked shop - even my husband commented!
Found a great top. Left happy!
16 juin 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fantastic quality and customer service
I’ve always loved shopping at Fatface!! The staff are super friendly and helpful and I’d like to thank Ryan for helping me find the perfect outfit. He was extremely efficient and did everything he could to make my experience excellent at the store. I highly recommend the stylish and well made clothing. Thank you
6 juin 2025
Avis spontané
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Pleased with the Fat Face goods & service we have purchased over many years
Ordered a number of garments for myself & my Husband. Excellent service from all staff involved in the delivery & collection in our local shop Conwy North Wales. The staff here are always pleasant & give good customer service. We are very pleased with all the tops & jacket we bought & look forward to wearing them on our holidays.
Thanks Marina Pennington
5 mai 2025
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - CONWY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love FatFace
Love FatFace, I purchase a lot of women’s and men’s clothes, for quality and style you can’t go wrong
29 avril 2025
Réponse de FatFace - CONWY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Where do I even begin..
Where do I even begin..? I was served by a lovely lady called Jenny I believe. We are from out of town but she was so helpful to me and my wife. The store was so beautiful inside and out, then you walk inside and get greeted by Jenny and her Male colleague who both just bought so much joy to our faces! We even had a chat about the amazing castle and how I could use the surf board! It’s so nice to see the joy and the fun they bought to our experience! Amazing customer service from both! If you’re visiting Conwy please visit this beautiful store.
5 avril 2025
Avis spontané
Réponse de FatFace - CONWY
Thank you so much for your amazing feedback! We're thrilled to hear that Jenny and her colleague made your visit to the store so memorable and enjoyable. It’s great to know that their friendly service, along with the beautiful store, left such a positive impression. We hope to welcome you back when you're in Conwy again! -LE
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