Really enjoyed my time instore, love the new range they had, the service was brilliant Bella was excellent. Will definitely be back 5star
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent shopping experience! Delivered following day and both the Simone dress and the gorgeous waistcoat were the usual great quality garments, superbly styled and great fit. Kept well advised on... Voir plus
L'entreprise a répondu
Superstar service , The team here are brilliant, Fast , Friendly & Efficient ! This was our 4th pick up, So it’s great to see such high standards maintained over different dates ! Managed to get... Voir plus
L'entreprise a répondu
Shorts in sale ordered online and picked up in store. Kept up to date on progress of order and delivered to the store on time. Friendly, helpful staff in store on collection. All good.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
69 George Street, EH2 2JG, Edinburgh, Lothian, Royaume-Uni
- 01312 251568
4,7
Excellent
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ll be back!
Pleasant helpful understanding staff. Didn’t make me feel bad when initially I thought I might need to return item. After trying the waistcoat on I really liked the colour, style and fit so decided to keep
28 août 2023
Réponse de FatFace - EDINBURGH
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you enjoyed your recent visit to our Edinburgh store and that you found the crew to be helpful. We will be sure to pass your comments on to the crew there.
All the best, MM
I made a mistake with my order
I made a mistake with my order, but it got sorted very easily the team in Edinburgh. George Street branch were super helpful .
I have bought a few items and they last very well.
29 août 2023
Réponse de FatFace - EDINBURGH
Good morning,
Thank you for leaving your review.
I am so happy to read that the team in our Edinburgh store were able to assist you and that they found them to be super helpful. We will be sure to pass this on to the team.
All the best, MM
very easy and staff friendly
12 août 2023
Réponse de FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
Réponse de FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love everything about Fatface products
Love everything about Fatface products. Value for money. Excellent customer service
7 août 2023
Réponse de FatFace - EDINBURGH
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great design and quality!
Order arrived very quickly and I am delighted with it. Designs are interesting and garments well made.
6 août 2023
Réponse de FatFace - EDINBURGH
Thank you so much for your 5*! We deeply appreciate your feedback and we are thrilled to hear that you are pleased with your order! -RS
Online order, free delivery for pick up at shop.
Have ordered from Fatface a few times now. Fast delivery to shop for pickup and delivery is free. Will continue to order online to get size I want if not available in shop. Would recommend.
5 août 2023
Réponse de FatFace - EDINBURGH
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
Take care, SK
Big shout out to…
Big shout out to the staff and manager of Edinburgh store. They bent over backwards to help me with a skirt recently. Thank you
5 août 2023
Réponse de FatFace - EDINBURGH
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
Not received confirmation of delivery…
Not received confirmation of delivery to fatface store yet for collection
27 juillet 2023
Réponse de FatFace - EDINBURGH
Good Morning Alan,
Thank you for your feedback. We are so sorry for the delay with your order.
I am investigating this with the store and the warehouse team and should be able to email you with a resolution shortly.
Thank you again for your patience and understanding regarding this matter.
Take care - KS
Easy to use web site and click and…
Easy to use web site and click and collect system worked well.
23 juillet 2023
Réponse de FatFace - EDINBURGH
Good Afternoon Evelyn,
Thank you for your positive feedback! I am glad to hear that you are happy with our website!
Kind Regards, JW
Extremely helpful shop assistant who…
Extremely helpful shop assistant who welcomed me and my dog into the shop and found my order within a few seconds.
Friendly, helpful and welcoming shop, beautiful top. Happy customer!!
25 juillet 2023
Réponse de FatFace - EDINBURGH
Hello Uli
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great clothes fabrics and…
Great clothes fabrics and styles.However I had to return the dress I chose because despite being the shorter length it was sadly still too long on me ( 5'2'')
Staff very helpful
18 juillet 2023
Réponse de FatFace - EDINBURGH
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
An easy company to deal with both on…
An easy company to deal with both on line and also in particular the shop in George St Edinburgh, quality of product is exceptional and prices are very competitive.
Good all round experience
10 juillet 2023
Réponse de FatFace - EDINBURGH
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Relying on ‘online’ again. Tiresome
Generally very happy with clothing from Fat Face and I do buy regularly; linen shorts for the summer being the latest item. They are very good indeed and no problem with them. But I have to buy these online and get them delivered (to home address as no shop option available. That is not convenient). Im getting very weary of having to buy online like this without seeing products beforehand. A city this size has a few stores and neighbouring towns have stores. None of them have anything like the number of items that are online. Buying ‘blind’ - without seeing items first - has mostly worked for me. Shops here have a very poor choice of items. It’s for that reason I’m not giving Fat Face a better rating here.
Re the response from Fat Face:-
- online shopping isn't the real
problem in itself
- no collection from shop is a
problem.
- lack of items or availability in
several shops is a problem
- buying 'blind' is a problem
15 juin 2023
Réponse de FatFace - EDINBURGH
Good morning,
Thank you for taking the time to leave us your review. I apologise that you sometimes encounter an issue when ordering online. I have ensured that your comments have been raised with the relevant team for review.
All the best, MM
Great staff who help with everything
Great staff who help with everything. Nothing is too much bother
22 mai 2023
Réponse de FatFace - EDINBURGH
Good afternoon, Linda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Edinburgh store.
Take care, JB
Really helpful friendly staff
Really helpful staff, quick and friendly. Great products and easy returns
19 mai 2023
Réponse de FatFace - EDINBURGH
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
5 mai 2023
Réponse de FatFace - EDINBURGH
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love the outfit!
6 mai 2023
Réponse de FatFace - EDINBURGH
Hi Miranda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - EDINBURGH
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good experience ove
I ordered a few items. In general there were very nice but sizes were well off, garments were larger than previously. The whole ordering process was smooth and staff at the shop were great!
3 mai 2023
Réponse de FatFace - EDINBURGH
Hi there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.