Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to chec... Voir plus
L'entreprise a répondu
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style... Voir plus
L'entreprise a répondu
What a fantastic customer experience at the Godalming store! Jessie & her team are so friendly, helpful & knowledgeable. Jessie knows the stock so well, & showed me pieces I’d not noticed and helpe... Voir plus
L'entreprise a répondu
Easy online and helpful, friendly in store service. I bought the dungarees (baggy, easy to wear soft denim and deceptively feminine,) which are a great price and my usual purchase of three for the p... Voir plus
L'entreprise a répondu
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
54/56 High Street, GU7 1DY, Godalming, Surrey, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff were really patient with my decision. Slippers are very fluffy ( gorgeous) but I felt came up on the small side. I ordered my normal size in case they fitted better than the next size up to check. The larger size suited my needs in the end. Thank you

Réponse de FatFace - GODALMING
Item ordered simply hasn't turned up...with no update or reason provide

Réponse de FatFace - GODALMING
Customer service was excellent - both members of staff in store were friendly and helpful!

Réponse de FatFace - GODALMING
Return no problem, wrong size, my fault, I lost weight 👍. Changed for different shirt in the right size. All good. Staff always helpful.

Réponse de FatFace - GODALMING
It is such a lovely atmosphere walking into FatFace in Godalming High Street. The staff are always friendly, welcoming and extremely helpful. The shop has been set-up really nice and I love the style of clothing.

Réponse de FatFace - GODALMING
Friendly and helpful staff, always greeted with a smile and a hello.

Réponse de FatFace - GODALMING

Réponse de FatFace - GODALMING
Lovely to have a local store. Staff are friendly and helpful. Easy to collect items ordered online as well as buy from the store and very convenient to return items too. I found some great sale bargains recently! Always good quality, stylish and very wearable.

Réponse de FatFace - GODALMING

Réponse de FatFace - GODALMING
Online order ready for collection within 48 hours at the local Fatface shop. I ordered 3 dresses that were reduced. Just love the fit and quality.

Réponse de FatFace - GODALMING
I returned a jacket, bought last year but one which had strange patches on it when I washed in a cool wash. The staff were very helpful and offered a credit note.

Réponse de FatFace - GODALMING

Réponse de FatFace - GODALMING
Clothes and shoes lovely and the shop staff are always very helpful.

Réponse de FatFace - GODALMING
Great customer service plus efficient returns process.

Réponse de FatFace - GODALMING
I love shopping in Godalming fatface store. The shop is cool and airy with lovely staff. Theres lots of room in the changing rooms and good lighting.
Theres always a great range of clothes and the quality is super.

Réponse de FatFace - GODALMING
Bought some lovely winter jumpers and long sleeved t-shirts. Great quality, stylish. Had many compliments. Recommend.

Réponse de FatFace - GODALMING
Easy ordering and lovely staff in Godalming on collection.

Réponse de FatFace - GODALMING
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.