Ordering is easy. Staff super helpful. I ordered via click and collect, which is free to pick up from your nominated store. Loved my hat, great quality and it seems uncrushable, good for packing. Can'... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement8 Princes Street, HG1 1NH Harrogate, North Yorkshire, GB
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Lisez les avis des autres
A lovely member of staff in your Harrogate store went out of her way to help and I really valued her advice.
L'entreprise a répondu
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Voir plus
L'entreprise a répondu
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Royaume-Uni
- 01423 538773
4,7
Excellent
116 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Comment cette entreprise utilise Trustpilot
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Really helpful lady in my local shop
Really helpful lady in my local shop, but the item I wanted was unavailable. I ordered online and picked up from the shop 2 days later. Great service and the jumper is perfect.
30 novembre 2023
Réponse de FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful friendly staff
Very helpful friendly staff, ordered item for me to be delivered free to my home address.
5 décembre 2023
Avis spontané
Réponse de FatFace - HARROGATE
Good Afternoon Mandy,
Thank you for taking the time to leave us a review!
I am happy to hear you had a positive experience in our Harrogate store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
Réponse de FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely slipper boots but box damaged…
Lovely slipper boots but box damaged and they are a Christmas gift
5 novembre 2023
Réponse de FatFace - HARROGATE
Hello
Thank you for your review,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Straight forward order online
Straight forward order online. Easy and quick collection from the shop. High quality product purchased as birthday gift.
20 octobre 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Came within timeframe specified
Came within timeframe specified, received notifications, easy collection process
10 octobre 2023
Réponse de FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Réponse de FatFace - HARROGATE
Hi Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Speedy and helpful
Speedy delivery and helpful staff in store (Harrogate store) to deal with returns.
27 septembre 2023
Réponse de FatFace - HARROGATE
Hi Suzanne
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Collecting coat ordered online
Friendly welcome inshore, served promptly. Coat that I collected was great quality and a perfect fit.
25 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
great service !
18 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
The best summer sale
Great summer sale. Loads of choice and fab discounts. Delivery was quick and all unwrapped ready to try on, no excess plastic which was a nice touch. Brilliant summer haul. Also bought loads in the shop. Love my local Fat Face.
8 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Always extremely helpful
3 juillet 2023
Réponse de FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your shopping experience online and in our Harrogate store was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fabulous choice of products
Fabulous choice of products. Friendly staff & excellent service
14 juillet 2023
Avis spontané
Réponse de FatFace - HARROGATE
Thank you for your feedback. We deeply appreciate your feedback and are thrilled to hear that you are pleased with your order! We look forward to welcoming you back soon x - RS
Warm welcome
Warm welcome, time to browse, quality ranges, and I always find exactly what I’m looking for. Friendly service. 5 star.
3 juillet 2023
Avis spontané
Réponse de FatFace - HARROGATE
Good afternoon, Janet
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
Fantastic shop everything in it right…
Fantastic shop everything in it right place neat and tidy you can find what you are looking for,staff were very helpful friendly plus the manager gave us 15 percent discount because we bought a lot of goods,it’s the best fat face shop we have bin in,and we have been in quite a few,Milton Keynes,Cornwall,
5 juin 2023
Avis spontané
Réponse de FatFace - HARROGATE
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Harrogate store. Take care – CD
Réponse de FatFace - HARROGATE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quallity product. Questionable returns policy.
I collected the item from my local Fat face store. The problem I had was that the item did not fit so I had to get a smaller size. Surely I could have just exchanged it but I had to get a refund to my card and pay again, the exact same price. Also, I collected my item from the store but was unable to get the replacement delivered to the store for some reason.
7 mai 2023
Réponse de FatFace - HARROGATE
Thank you for your feedback. We are currently upgrading our systems so this has unfortunately thrown a few spanners in the works regarding deliveries to store. Once this has all finished, we will of course be re-opening our Click and Collect, and Order In Store options once again! - RS
Super friendly staff
Super friendly staff, always happy to help. I went in to return an item and they advised that as it was paid by PayPal that I needed to post it. They packaged the item up for me so I could do it if at the post office rather than having to take it back home.
4 mai 2023
Réponse de FatFace - HARROGATE
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great Airlie sweat
Another great Airlie sweat top and a sale that has real reductions. The Harrogate store is always well stocked and the staff are incredibly helpful and friendly.
30 avril 2023
Réponse de FatFace - HARROGATE
Good Morning
Thank you for your review.
I am so pleased to hear that you are happy with your new Airlie.
I hope you have a great day!
EP
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