In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement8 Princes Street, HG1 1NH Harrogate, North Yorkshire, GB
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Lisez les avis des autres
Fantastic store and staff. Couldn't do enough for me. Arrived quickly, as did the email I received before going to the store. My complete order arrived and the quality was as always excellent.
L'entreprise a répondu
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... Voir plus
L'entreprise a répondu
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, Royaume-Uni
- 01423 538773
4,8
Excellent
125 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A lovely pair of trousers that will be…
A lovely pair of trousers that will be fashionable year in year out. FF do the best jeans and trousers.
2 janvier 2024
Réponse de FatFace - HARROGATE
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service. The team are always so friendly and helpful.
5 janvier 2024
Réponse de FatFace - HARROGATE
Hello Damian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful for exchanges
1 janvier 2024
Réponse de FatFace - HARROGATE
Hi Janet, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new items. Have a great day! CD
The online cost differed from the cost in the shop
I bought an Allie crossbody bag in the Fat Face shop and it cost £59. When I returned home I found that the cost online would have been £55. Why this discrepancy in price? Whilst happy with the bag, I'm not happy at paying more than necessary.
21 décembre 2023
Avis spontané
Réponse de FatFace - HARROGATE
Good afternoon, Mrs Brockway.
Thank you for taking the time to leave us your review and I am sorry to read that you believe you was charged incorrectly. Prices in our FatFace stores will be the same as on our website; however at times, with the store managers discretion, they can be cheaper.
In order for us to resolve this matter for you as you didn't leave an email on your review to contact you; can you please send us an email to customer service team at customerservices@fatface.com with a photo of your FatFace receipt and we can assist you further. JB
Réponse de FatFace - HARROGATE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful lady in my local shop
Really helpful lady in my local shop, but the item I wanted was unavailable. I ordered online and picked up from the shop 2 days later. Great service and the jumper is perfect.
30 novembre 2023
Réponse de FatFace - HARROGATE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful friendly staff
Very helpful friendly staff, ordered item for me to be delivered free to my home address.
5 décembre 2023
Avis spontané
Réponse de FatFace - HARROGATE
Good Afternoon Mandy,
Thank you for taking the time to leave us a review!
I am happy to hear you had a positive experience in our Harrogate store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
Réponse de FatFace - HARROGATE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely slipper boots but box damaged…
Lovely slipper boots but box damaged and they are a Christmas gift
5 novembre 2023
Réponse de FatFace - HARROGATE
Hello
Thank you for your review,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Straight forward order online
Straight forward order online. Easy and quick collection from the shop. High quality product purchased as birthday gift.
20 octobre 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Came within timeframe specified
Came within timeframe specified, received notifications, easy collection process
10 octobre 2023
Réponse de FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Réponse de FatFace - HARROGATE
Hi Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Speedy and helpful
Speedy delivery and helpful staff in store (Harrogate store) to deal with returns.
27 septembre 2023
Réponse de FatFace - HARROGATE
Hi Suzanne
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Collecting coat ordered online
Friendly welcome inshore, served promptly. Coat that I collected was great quality and a perfect fit.
25 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
great service !
18 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
The best summer sale
Great summer sale. Loads of choice and fab discounts. Delivery was quick and all unwrapped ready to try on, no excess plastic which was a nice touch. Brilliant summer haul. Also bought loads in the shop. Love my local Fat Face.
8 août 2023
Réponse de FatFace - HARROGATE
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Always extremely helpful
3 juillet 2023
Réponse de FatFace - HARROGATE
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your shopping experience online and in our Harrogate store was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fabulous choice of products
Fabulous choice of products. Friendly staff & excellent service
14 juillet 2023
Avis spontané
Réponse de FatFace - HARROGATE
Thank you for your feedback. We deeply appreciate your feedback and are thrilled to hear that you are pleased with your order! We look forward to welcoming you back soon x - RS
Warm welcome
Warm welcome, time to browse, quality ranges, and I always find exactly what I’m looking for. Friendly service. 5 star.
3 juillet 2023
Avis spontané
Réponse de FatFace - HARROGATE
Good afternoon, Janet
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
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