I struggle to find decent jeans that aren’t too long or too skinny & these are perfect & I ordered them from looking at other customers reviews. They are the perfect length & a really comfy fit & exc... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement15/17 & 17a Stricklandgate, LA9 4LY Kendal, Cumbria, GB
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Lisez les avis des autres
I have purchased clothes both online and in store recently and love the items I have bought. The lady in the Kendal store was lovely and very helpful. Some other brand stores could learn a lot from h... Voir plus
L'entreprise a répondu
Lovely shop and assistants who were very helpful and friendly in the kendal store. Well layed out, easy to find what you're looking for.
L'entreprise a répondu
I bought a dress from Fatface which was advertised as a 2 in 1. The brown version of it is a dress and separate jumper over the top but the blue one I bought is all in one - not a dress and separate... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- aussi dans
- Boutique d'accessoires de mode
- Magasin de vêtements pour femmes
- Magasin de vêtements pour hommes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
15/17 & 17a Stricklandgate, LA9 4LY, Kendal, Cumbria, Royaume-Uni
- 01539 727810
4,5
Excellent
61 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de FatFace - KENDAL
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Ordered three jumpers and they arrived…
Ordered three jumpers and they arrived at the store promptly
11 octobre 2023
Réponse de FatFace - KENDAL
Hello Erica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - KENDAL
Time is of the essence! ⏰
We are pleased to hear that you are happy with your order and we can't wait to see you again soon! - RS
Réponse de FatFace - KENDAL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love my Simone dress
Love my Simone dress, lovely design and quality, to add to my collection (5 now)they wash beautifully on a delicate cycle, ordering on line is so easy with quick click and collect, just wish they stocked plus sizes in my local store
9 août 2023
Réponse de FatFace - KENDAL
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Excellent quality and service in store.
31 juillet 2023
Réponse de FatFace - KENDAL
Good Afternoon Paul,
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Quick delivery
Quick delivery. And when I returned them to store super customer service.
3 juillet 2023
Réponse de FatFace - KENDAL
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - CD
Lovely staff gorgeous clothes
11 juin 2023
Réponse de FatFace - KENDAL
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Réponse de FatFace - KENDAL
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
Just what have been searching for!
I struggle to find decent jeans that aren’t too long or too skinny & these are perfect & I ordered them from looking at other customers reviews. They are the perfect length & a really comfy fit & excellent price in the sale. I would highly recommend them.
Another excellent order from your website & collected from my local store. The assistant who served me extremely pleasant & helpful so top marks to him too.
26 avril 2023
Réponse de FatFace - KENDAL
Hi Liz,
Thank you so much for this review!
It's amazing to read such positive comments about the service you received and how much you love your new jeans. We hope you continue to have great experiences like this with us.
Have a lovely day!
JH
love the shop
love the shop, the ambience and the young "quirky" girl who served me in the Kendal shop is lovely
12 septembre 2022
Réponse de FatFace - KENDAL
Good Morning Wendy
Thank you for your review.
I am so pleased to hear of your recent experience in our Kendal store please be assured that I will pass this onto the crew members involved for you.
EP
Professional and efficient service from…
Professional and efficient service from a friendly team.
13 août 2022
Réponse de FatFace - KENDAL
Good afternoon.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon our Kendal store.
Have a great day and stay safe. JB
Staff very helpful and overcame small…
Staff very helpful and overcame small problem.
Thanks
26 mai 2022
Réponse de FatFace - KENDAL
Good afternoon, Colin
Thank you for leaving us this review about your instore shopping experience at our Kendal store. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
I am disappointed
I am disappointed, not by the quality of your clothes, but by your return policy,
I ordered lovely clothes for my daughter who recently moved to the UK ( last summer) and since we are both not familiar with UK sizing versus American sizes I ordered her several shirts that didn't fit. But I was hopeful that since she lives in Lancaster England that she would be able to exchange them at a local store. Well she did go to Kendall and they wouldn't let her exchange the shirts. I know you pride yourselves in being sustainable, but that isn't a sustainable practice to have her mail them back to you. I don't understand why she couldn't exchange the shirts right in the store, I'm hesitant to purchase her clothes in the future,
25 avril 2022
Réponse de FatFace - KENDAL
Hi Margie,
Thank you for your review and I do apologise for your poor experience when trying to return your items. I can see that the purchase was made with PayPal, Unfortunately, all orders placed online with PayPal must be returned by post. We are unable to accept these returns in store. This is stated in our terms and conditions on our website.
Stores can process exchanges for PayPal orders, my apologies if this was not offered to you. Please be rest assured that your feedback will be passed onto the store and their area manager.
You can return your unwanted items via post within 30 days of receipt for full price items or 15 days for Sale items, unused and in their original condition. We want to make your return as easy as possible, that’s why you can now return using either Royal Mail or EVRi. Please include your order number in your parcel and complete the returns section on your dispatch note detailing the quantity and reason code for each item. Refunds will be processed within 14 days of us receiving your return, and we’ll send you an email to confirm it’s all gone through. Please allow 3-5 days for the refund to show in your account.
If you wish to discuss the further than please call a member of our customer experience team and we will be happy to help. Many thanks-AB.
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