I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... Voir plus
L'entreprise a répondu
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
L'entreprise a répondu
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
20/22 High Street, RH2 9AY, Reigate, Surrey, Royaume-Uni
- 01737 243103
4,7
Excellent
85 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience I bought a penny…
Great experience I bought a penny poncho in the recent sale - it was too big so I returned it using ILocker and bought a replacement I picked up in store - love the poncho great product and good service all round
5 novembre 2023
Réponse de FatFace - REIGATE 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The staff at the Reigate branch today…
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred pattern lining -which no-one other than me would see anyway. First class customer service, Thank you.
3 novembre 2023
Avis spontané
Réponse de FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Staff very helpful and friendly I felt…
Staff very helpful and friendly I felt very comfortable shopping in the Reigate shop.
3 novembre 2023
Avis spontané
Réponse de FatFace - REIGATE 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great quality
Great quality and spot on with sizing! Staff are extremely helpful and friendly.
23 octobre 2023
Réponse de FatFace - REIGATE 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very Pleased
I didn’t see the email you sent saying that the item was ready for collection. Maybe a text might be better. I am delighted with the Eloise shirt, it is perfect! Staff in your Reigate shop were also really helpful and pleasant.
23 octobre 2023
Réponse de FatFace - REIGATE 2
Hello Jane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff upon collection at…
Friendly staff upon collection at store. The Jean I ordered are a good fit. The only criticism I have is that I could not find the actual leg length of the jeans online.
18 octobre 2023
Réponse de FatFace - REIGATE 2
Good afternoon John,
Thank you for taking the time to leave a review.
I'm really pleased to hear that you have had a positive visit to our Reigate store, it's great to hear such lovely comments about our store crew.
When purchasing items online, the leg length of items will be listed in the "Details" section on the product page. I hope this helps for the future!
All the best, LB
Réponse de FatFace - REIGATE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Easy to order and collect from store
Easy to order and collect from store. Lovely staff. And a great product. I think their kids clothes are brilliant quality!
17 septembre 2023
Réponse de FatFace - REIGATE 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
The delivery was a bit slow but that…
The delivery was a bit slow but that might have been the courier .
Very well packed so was happy with that.clothes I bought I am very happy with Thankyou.
15 septembre 2023
Réponse de FatFace - REIGATE 2
Good afternoon, Deidreia
Thank you for leaving us this review about your shopping experience. I am sorry to read that there was a delay in your order arriving in store. I hope this has not deterred you from shopping with us again soon.
Take care, JB
Friendly helpful good value
12 septembre 2023
Réponse de FatFace - REIGATE 2
Good afternoon, Robert
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
The staff are fantastic especially the…
The staff are fantastic especially the manager Callum
2 septembre 2023
Réponse de FatFace - REIGATE 2
Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful in Reigate store and…
Very helpful in Reigate store and efficient delivery exchange of item
1 août 2023
Réponse de FatFace - REIGATE 2
Good Morning Salter, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew, I will make sure to pass this on. Have a great day! - JW
I love your clothes as they are so…
I love your clothes as they are so comfortable. The workmanship is superior
27 juillet 2023
Réponse de FatFace - REIGATE 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us . Take care – KS
Always a great customer experience.
7 juillet 2023
Réponse de FatFace - REIGATE 2
Good afternoon, Neal
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
Summer wardrobe
The staff at the Reigate branch were very helpful. Really pleased with the quality and material of the items purchased… felt good value and stylish. Sorted for both myself and husband.
14 juin 2023
Réponse de FatFace - REIGATE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
I'll be sure to pass your comments on to the Reigate store too, it's great to read such lovely feedback!
Take care – LB
Réponse de FatFace - REIGATE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivered on time, true to size and great cloth quality
Fabulous product (jackets) , true to size and delivered on time. Will buy again
29 avril 2023
Réponse de FatFace - REIGATE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fat face is brilliant for coming up…
Fat face is brilliant for coming up with wardrobe favourites. Great service online and offline. Excellent quality at a great price. I love their Reigate stored the staff are really helpful and nice!
28 avril 2023
Réponse de FatFace - REIGATE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Helpful and smiling customer treatment
Helpful and smiling customer treatment, good service
31 mars 2023
Réponse de FatFace - REIGATE 2
Thank you for your review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Great Gilet
Delighted with this Gilet. It was in the sale and generously reduced. It’s a great fit, not too padded but does the job of keeping you warm. Would definitely recommend. Fast delivery for Click and Collect.
15 mars 2023
Réponse de FatFace - REIGATE 2
Hi Dianne, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.