The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... Voir plus
L'entreprise a répondu

Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB
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The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... Voir plus
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Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... Voir plus
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I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... Voir plus
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Quick and informed thru out. Good packaging and prompt service. And as usual not disappointed in the standard and quality of clothes. You get what you pay for in my opinion as l am a person whom can n... Voir plus
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FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, Royaume-Uni
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Réponse de FatFace - SKIPTON
What a great service from the shop assisstant Sandie (Skipton).
I was deciding which fleece to purchase and needed help.
Sandie, came to my aid, bringing various fleeces, different sizes and took the time to help me.
As a bloke I would have just walked out, unsure of what I wanted or what looked good.
Sandie, give me advice and time in helping me decide.
Thank you very much for your help, much appreciated.
FatFace you have a diamond there.(Sandie).
I’ll be back to buy again from Fat Face in Skipton.

Réponse de FatFace - SKIPTON
Many thanks to Gemma at the Skipton branch. We called in the shop on 14 March 2025 looking for a specific over shirt size small. Unfortunately the shirt was a recent sale item and size small wasn't available but Gemma kindly ordered the over shirt from the warehouse for direct delivery to our home address the following day. Absolutely fantastic customer care, thank you Gemma.

Réponse de FatFace - SKIPTON
Ordered item online, informed of arrival in store for collection in a timely manner, efficient and friendly service with a smile in store. Altogether highly convenient and item exactly as expected from online image.

Réponse de FatFace - SKIPTON
Thank you Sandy for all your help choosing some shirts today for my Hubby & myself. Was great to see that FatFace is Dog Friendly! Our little 🐾🐾 guy loves coming shopping with us and he was so happy to be given a treat or two. Thank you for making it a great experience!

Réponse de FatFace - SKIPTON
Visited the store yesterday and was helped by Morgan with a few sale related queries, really helpful and friendly! Will be back

Réponse de FatFace - SKIPTON
Ordered a tee shirt and the store assistant (Morgan) was so friendly and professional. A new member of staff too, very positive experience. Thank you.

Réponse de FatFace - SKIPTON
I visited the Skipton store today 11/3/25 and the young guy who served me was so polite and helpful - his name is Morgan, a credit to your store, thank you ☺️

Réponse de FatFace - SKIPTON
Friendly and efficient service, as always. Above and beyond today as I was under time pressure and have a busy few days ahead. Gemma offered a creative solution/ contingency to getting a birthday gift to its destination so I can now cross this job off my list. Thank you!!!

Réponse de FatFace - SKIPTON
Hello, today I called into the Skipton store to exchange a pair is trousers that had a side zip which I couldn’t manage with my arthritic fingers.
Lily was superb, she went over and above to find me a suitable alternative and couldn’t have been more efficient and helpful, what a lovely obliging young lady.
Thank you

Réponse de FatFace - SKIPTON
Always polite and friendly staff in the Skipton store. Nothing is too much trouble.

Réponse de FatFace - SKIPTON
The smoothness of looking online for just the right gift and it’s delivery to your shop in my town.

Réponse de FatFace - SKIPTON
It’s so easy to order online and then collect from the store. Staff are friendly and professional.
I then returned one of my four items and was greeted politely and in a blink of an eye the refund was processed!

Réponse de FatFace - SKIPTON
Brilliant staff at Skipton branch of fat face, every single member is so helpful as sometimes I can be a bit unsure what to wear and they always take the time to help me choose what suits me if I need any help which is a great help

Réponse de FatFace - SKIPTON
I popped into Fat Face in Skipton for a last minute browse just before closing time yesterday - wed 6th Nov.
I was greeted by 2 lovely friendly staff who asked of they could help. I casually said i had come into the shop to look at clothes as it's my sons 21st birthday at the weekend. I held up a couple of blouses and the chatty friendly ladies asked all about the party, They asked if i considered a dress as they had one that a lady had bought that day and it was stunning on her. They held it up and even though it was closing time they encouraged me to try it.
It fitted! They were so supportive and complimentary (and I hate shopping, especially when I NEED something). I bought it and they also gave me a teacher discount.
I'm delighted! Thank you fat face skipton ladies. I will bring photos in of the party as promised xx

Réponse de FatFace - SKIPTON
Always happy to take a look in this store, whichever staff I see when I visit are so helpful, have lots of knowledge and very friendly. The shop is well laid out and tidy making shopping super easy and I love the new autumn stock particularly all the green!

Réponse de FatFace - SKIPTON

Réponse de FatFace - SKIPTON
Easy ordering process and able to have it delivered to my local store. The store were very pleasant, friendly and professional, as always! Clothes are a great fit and good quality.

Réponse de FatFace - SKIPTON
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