I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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Lisez les avis des autres
I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Voir plus
L'entreprise a répondu
I’m normally size L but it’s fitted me more like XXL! However on returning it there was no problem and refund was next day I’ve since re ordered it in size S as medium is out of stock but I’m hopefu... Voir plus
L'entreprise a répondu
Very pleasant shopping at this store, every thing is laid out nicely and the staff are very friendly. Fatface need more stores in London.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Royaume-Uni
- 020 7620 3044
4,7
Excellent
103 avis
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Very pleasant shopping at this store
Very pleasant shopping at this store, every thing is laid out nicely and the staff are very friendly. Fatface need more stores in London.
11 mai 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Great quality and great service.
I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station)
I have bought many items from FatFace in stores and online and always had a very good experience. My latest purchase was an Amy hoodie and a Page top, which I have in many colours.
I will be back for more.
13 février 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely trousers
Lovely trousers , beautiful colour , fits / sizing great .
Staff at Fatface shop in Waterloo , London are all helpful and professional in their interactions .
26 avril 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good everything arrived on time and…
All good everything arrived on time and I collected from Waterloo station
24 mars 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service to receive at Waterloo station
I ordered a lovely dress online and got it delivered to the branch at Waterloo Station, where I have sometimes shopped in person. The member of staff was very nice, and I could try it on to be sure it fitted me before taking it home. Thank you for the service!
20 mars 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to use website
Easy to use website. Very convenient to be able to do click and collect for the next day. Staff at Waterloo Train stn shop were very polite and helpful.
23 janvier 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Straightforward
It was a fast delivery and a very uncomplicated return. I ordered on a Sunday and the next day it was already at the store ready for pick up. When I realised it wasn’t the right size, all I had to do was to drop it back at the store and that was it, they dealt with it. No printing labels or trips to the post office. I will certainly use fatface again.
18 janvier 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
great customer service at waterloo…
great customer service at fat face waterloo. thank you!
7 janvier 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very efficient and friendly service
Very efficient and friendly service. Goods fitted description.
7 janvier 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Dressing gown was as described
Dressing gown was as described. Click and collect was quick and efficient
7 janvier 2026
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ecxellent customer service
Ecxellent customer service. Stoe is always nice and tidy which makes the shopping experience welcoming .
7 janvier 2026
Réponse de FatFace - WATERLOO 2
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience at the store in…
Great experience at the store in Waterloo station. Really friendly helpful staff, found just what I was looking for, fabric and fit perfect!
15 août 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful staff and my return was…
Really helpful staff and my return was quickly refunded
9 décembre 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Genuine and heartwarming encounter with…
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff like this that make shopping enjoyable and easy!
5 décembre 2025
Avis spontané
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
My saviour Tyra!!
I rushed into the store needed some shoes as I had stupidly left my trainers at home and, after a fancy event, only had heels to go to a concert- I would not have survived the night!!
Then the wonderful Tyra came, without judgement, and went on a search for what seemed an impossible task as there wasnt quite the right thing. She was so lovely and warm and listened to me waffle on for ages. As a shop owner myself and having been in retail for nearly 20 years, I know great service is hard to find these days, so this was an absolute joy of an experience!! Thank you Tyra - I had an awesome mum-night-out because of you!
11 novembre 2025
Avis spontané
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Waterloo store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Easy to order fast delivery and the…
Easy to order fast delivery and the returns are super easy too.
29 octobre 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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