I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Voir plus
L'entreprise a répondu
I’m normally size L but it’s fitted me more like XXL! However on returning it there was no problem and refund was next day I’ve since re ordered it in size S as medium is out of stock but I’m hopefu... Voir plus
L'entreprise a répondu
Very pleasant shopping at this store, every thing is laid out nicely and the staff are very friendly. Fatface need more stores in London.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Royaume-Uni
- 020 7620 3044
4,7
Excellent
103 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order and collect
20 août 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All as expected
16 mai 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - WATERLOO 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect from a store
Easy to order and collect from a store. Very quick process.
Nice bag, proving very useful.
2 mars 2025
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Easy to order. Email updates sent. Quick to collect in store. Good quality product.
19 décembre 2024
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and easy ordering process
Quick and easy ordering process. Great sales and great products
8 décembre 2024
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to buy online and collect
Bought a sweater online and was able to collect from a shop in London on my last visit there.
26 novembre 2024
Réponse de FatFace - WATERLOO 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best bag ever
Best bag ever. Waited for years to buy it. Leather is beautiful and the sales associates in waterloo are so lovely. Thanks
12 novembre 2024
Réponse de FatFace - WATERLOO 2
Hello Manuela
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Waterloo store - this is great to hear. Take care, LE
Speedy delivery and kept updated on…
Speedy delivery and kept updated on delivery via emails
7 août 2024
Réponse de FatFace - WATERLOO 2
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Lovely quality
I recently bought stripe linen blend trousers and a linen blend vest top. Both super cute and stylish and well made.
26 juillet 2024
Réponse de FatFace - WATERLOO 2
Hi Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from an Italian lady
Great service from an Italian lady. She advised me well.
Good quality clothing.
26 juillet 2024
Réponse de FatFace - WATERLOO 2
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -SM
Very friendly staff quickly helped me…
Very friendly staff quickly helped me with my online return.
7 juillet 2024
Réponse de FatFace - WATERLOO 2
Hello Ella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WATERLOO 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Réponse de FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave us your review.
I am so pleased to read your feedback regarding service and delivery. We look forward to welcoming you back soon.
Take care. -GM
Réponse de FatFace - WATERLOO 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality clothing
The quality of Fatface clothing is great!
The staff are always helpful. Thank you!
8 mai 2024
Réponse de FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
Réponse de FatFace - WATERLOO 2
Hi Ali,
Thank you for your 5* review. Pleased to hear that you loved your new dress. Have a great day-Many thanks-AB.
Superb customer service at Waterloo…
Superb customer service at Waterloo station FatFace. I bought footwear and the super helpful man who rang up my purchase reminded me I was eligible for a discount. He was really lovely and i’m a very happy customer. Thank you!
11 mai 2024
Avis spontané
Réponse de FatFace - WATERLOO 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Waterloo store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
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