Featherlings Avis 129

Matt fitted a permanent anklet for me recently and I am so pleased with it! I found the service to be really lovely and hope to return soon for another! I would defintiely recommend!
Thank you!

I would like to say a massive thank you to Matt at Featherlings for the beautiful ashes jewellery he made for me.
I ordered the silver heart ring and the silver heart pendant they arrived beautifully packed in a box with a certificate,a little keepsake with ashes in it, also a cleaning cloth. Once Matt had received the ashes my order was delivered within a week.
All through the process from ordering to being delivered nothing was a problem to Matt.
If you're thinking of ordering from this company please do not hesitate you will not be disappointed.
One very happy customer...

We had a wonderful welcoming time when my daughter’s , grand daughters , any myself decided to have some permanent jewellery to celebrate us all being together. The experience was professional friendly and very reasonably priced. Would definitely recommend.

I wanted to change my order after I had already purchased my item and they fixed it straight away and then the delivery was so quick! Will definitely purchase again, thank you!

A huge thank you to Matt and all at Featherlings! I absolutely love my ashes pendant! I originally ordered a different pendant and it was no problem at all for Matt to change my order when I changed my mind. He kept me updated throughout as to where my order was up to. Sending the ashes to Featherlings was easy and all return packaging and labeling arrived the day after I placed my order. My pendant arrived in a beautifully presented box. So happy I chose Featherlings and would recommend 1 million percent. Thank you so much!

I would like to say a MASSIVE thank you to Matt for personally making sure the heart locket containing our dog's ashes and photo was sent to me in time for my daughter's birthday, especially as it was ordered just before the busy Christmas period. The necklace looks amazing and I am really happy with the attention to detail. Thank you again for making ordering during this sad time as stress free as possible. I would definitely recommend Featherlings.

I ordered a personalised handwriting necklace & Keyring just before Xmas for my Mam & uncle, we lost my grandad the week before Xmas so it was a special gift for them with his handwriting on. I was amazed that they even came in time for Xmas and even more at the quality and accuracy of the engraving. I’ve just ordered a necklace for myself now too. Thankyou so much for providing such special pieces of jewellery

Matt is such a kind and genuine guy. He managed to fit me in last minute for a permanent welded bracelet. He clearly explained everything. Showed me all my customisation options and different available charm options. There was so much choice but it wasn’t overwhelming. He made the whole experience personal and I would highly recommend Matt and featherlings. All the product information and after care is provided, honestly couldn’t ask for more :)

His customer service is above and beyond. And the bracelet feels such good quality.

I ordered 4 ashes items from Featherlings, 2 were for children as it was a family pet that had passed away.
I spoke to Matt on the phone as I didn’t think jewellery for two 9 year old was worth it and he was extremely helpful and caring coming up with ideas for what I could gift instead.

He talked me through the process from start to finish, made sure I had thought of everything and made sure I would receive it by a certain day as we were having an early Christmas with some friends.

Brilliant customer service and the products are beyond what I expected.

Thank you so much x

We've had some beautiful charms and earrings from Featherlings and was especially pleased with effort put in to get the earrings to us before Christmas. The whole process is handled with care and presentation of items are lovely as well.
Would definitely recommend using this company.

I ordered two necklaces with the ashes of our fur baby who recently passed and they are stunning.
I looked into several companies before deciding on featherlings and so glad I chose them. Matt makes the whole process so personal and it’s obvious he puts a lot of thought and care into what he does. I am so glad I trusted him to turn the ashes into beautiful keepsakes. Thanks so much featherlings

Process from start to finish was very good - caring & compassionate correspondence with explanations of what was happening throughout the process. Received my ring with my husband's ashes - extremely happy with the ring and the fact that the colour could be changed to try to match up with a necklace given to me by my husband previously.

I cannot recommend Matt at Featherlings highly enough. I am so glad I trusted him to make a special keepsake following the passing of my father. The necklace was beautiful and I even had the remaining dried flowers sent back to me preserved in a beautiful bottle which now makes an additional gift for my mother. I thoroughly recommended Featherlings for sentimental pieces, they are in safe hands!

Do NOT buy jewellery from this company! I ordered a ring and paid over £150 for it. It was to put my granddaughters hair in. Something I could leave her when I died as it was her first curl. I chose the white background so as the hair would be visible. I received a ring that looks and feels like it’s come out of a Christmas cracker! Eventually got hold of “Matt” who told me the hair was in it!! Told him I’m not happy to have paid so much money for a cheap looking ring with no visible hair. He was rude and lost his temper when I said I wanted a refund and put the phone down after shouting “merry Christmas” UNPROFESSIONAL selling cheap rubbish! The ring apart from looking cheap also feels cheap and has NO weight to it.This was intended for my 60th birthday and is now useless! He did not care that I was really upset and disappointed. Never have I experienced such a rude uncaring seller. Happy to take my money for item that is not what I expected.

Your response is completely untrue! I made the mistake of thinking I’d ordered before from you however it was not you it was Milk diamonds who were Amazing! I called you as I was hugely disappointed with the item which was cheap looking, had no weight to it and NO sign of any hair. You did not discuss anything with me when I managed to get hold of you after several emails and calls. You were rude and dismissive and did not care less about how I felt and you told me directly that you were not happy with me describing in one of the several emails I sent to you that it was like something out of s Christmas cracker! This was exactly what it looked like. I told you I would like a refund. You began to raise your voice at me and then SHOUTED Merry Christmas and put the phone down leaving me no option to contact PayPal which you then agreed to a refund. I sent it special delivery which cost me to myself just under £10. I have proof that it was delivered to you by last Friday the 3rd of January and am still waiting for the agreed refund. There was no sign of any hair whatsoever in this “ring”
Seller had until date set by PayPal to fully refund me as after their investigation the findings were fully in my favour and chose not to do so! Not a surprise to me after previous unprofessional experience with rude unhelpful seller. Anyway thank god I paid through PayPal who fully refunded me and will get payment from this seller. Like said previously AVOID this company as I received utter cheap tacky rubbish and he turned aggressive when I said I was not happy and wanted a refund.

My partner booked us in to get permanent bracelets for my birthday, which was an amazing surprise and something I’ve always wanted!

Finding Featherlings was easy, and there was plenty of parking. We met Matt, the owner, who was very down-to-earth and made us feel incredibly welcome. The whole process was great – we didn’t feel rushed when picking our chains, and it was lovely to hear his story about how the company came about!

If you’re like us and have read some of the less positive reviews, please don’t let that stop you from going. It’s been almost a week since we got our forever bracelets, and despite both of us working demanding jobs, our bracelets are still just as shiny as when we left!

We will definitely be going back in the new year for more permanent jewellery and will be recommending Featherlings to friends and family who want something truly memorable!

The smallest of keyrings with the tiniest of fonts arrived.
Virtually unreadable.
What’s the point in giving someone a keyring that they can’t read?
We reached out to featherlings but they were not interested.
Very disappointing; commission a handwritten keyring with caution.
Based on this experience I would not recommend.
UPDATE
Having received a response to my review calling it “shitty” I would add that at no time during or after we had placed our order were we advised the writing would be so small.
It was only obvious once we received it.
I do wonder what the person who made it thought about the size of the text.

Matts service is superb, really goes the extra mile

Have just received my heart locket photos..am so pleased with them..turned out beautiful..will be ordering again..thanks lots

Would definitely recommend this company from start to finish they were caring and compassionate. Even when I asked for engraving on a particular locket that wasn’t advertised, they completed it first and showed me a picture to see if I liked it before I purchased it. Would definitely recommend.

Excellent service the locket size photo are great quality and ordering was simple and straightforward got them within 2 days was more than happy with my photos Brilliant!!!