Fedex Avis 

Back in July I purchased an item on amazon and paid in full for everything. In mid September I received a letter from FedEx claiming I had an overdue payment of €44.61 and if I did not pay it within 7 calendar days, they would take legal action against me.
I contacted amazon seller who confirmed with me that those charges should not apply.
I raised case with fedex same day if not next and attached a copy of the message from the seller, yet they wrote to me to say that my dispute was received out of their required time frame and I had to pay! Thing is that I wasn't even given time to dispute it properly.
Then on 1st October they resolved my ticket, with no outcome logged online so I wrote back to them explaining everything again. A couple of days later I received another letter in the post threatening with debt collectors! I looked for fedex customer service phone number for irish customers so I could speak with someone but it is nowhere to be found!
Can someone please contact me, I need this resolved ASAP!

I would give FedEx Ireland ZERO STARS if I could.

Incompetent, utterly useless and seemingly incapable of resolving even a straightforward customer enquiry.

On 14 September, I contacted FedEx BEFORE returning an imported item to the UK, specifically asking how to reclaim the €268.67 in Irish import VAT I had paid.

The item was returned using FedEx, delivered to the original supplier on 21 September, and the supplier confirmed receipt and refunded the purchase price.

Since then, I have experienced weeks of absolutely appalling customer service.

Multiple emails, telephone calls, two separate case references, repeated follow-ups and assurances that someone would investigate. Yet nobody seems capable of taking responsibility or providing a meaningful answer.

FedEx even CLOSED one of my cases without resolving the issue.

After weeks of getting nowhere, I escalated the matter to their Dublin Customs Clearance team using an email address published by FedEx itself. Unbelievably, the email bounced because the recipient apparently does not exist!

You genuinely couldn’t make this up.

I am not asking FedEx to refund its delivery charges. I am asking it to handle a legitimate import VAT repayment enquiry following the permanent return of goods, in accordance with the appropriate customs procedures.

Instead, I have wasted hours chasing a company that appears to have no accountability, no effective escalation process and no interest in resolving customer complaints.

What makes this particularly unacceptable is that customs repayment deadlines may apply, yet FedEx has failed to explain the required procedure despite my contacting them before the return.

An absolutely disgraceful customer experience. Zero stars would be generous.

FedEx Ireland, perhaps someone in senior management could finally take ownership and provide a substantive response instead of closing cases and sending customers in circles.

My parcel was delivered to the wrong village!Photo of a car and drive I don't have. Impossible to get human contact. Eventually got a refund from Temu. Some kind person then delivered it to me. The driver has just called to apologize, very polite young man. I tried to call FedEx to thank them, again no humans available. I got refund and the item but it really wasn't worth the stress.

A few changes made to the delivery date. Went to the centre myself and the staff couldn't have been more helpful! My package was there, they brought it to the car with no hesitation! One of the staff even gave my young baby a balloon! Minus the delay in delivery, the staff were so kind!

Easily the worst courier I've ever had the misfortune to deal with.

I ordered a small 47g item from the UK on a Wednesday, it was shipped Thursday but sat in a FedEx Warehouse for 3 days. Then travelled to Ireland overnight. It cost an extortionate £28 for shipping with FedEx with seemingly no insurance or priority. A ridiculous €18 "handling charge" was then applied. It sat in a warehouse for another 3.5 days before eventually being delivered the following Wednesday.

it's not possible to contact FedEx for any update, they don't respond to any emails or messages and they deliver if and when they feel like it despite the highest costs of any courier. I wish businesses would stop using their services, or at least give us the choice not to.

Never am I going to associate with FedEx again. Worst delivery service ever. On their first attempt nobody was home, fair enough. So I requested the package to be thrown over my side gate if nobody is home. My mother was home , never heard the bell at the time of said delivered. When I got the text I rang my mother to check for package and it was not there. Not only that, but there was a storm that day and my package is very light. FedEx sent me a photo evidence of delivery but there was no package in the picture or a picture of my side gate, it was just a front far away photograph of my house. I sent a report to them and a very rude and angry man spoke to me on the phone that I requested it to be thrown over the gate but there was a storm and also no photo evidence of the actual parcel. FedEx policy requires to show the package in its delivered location. No package in photo. I have no idea what it looks like. There was no reason for the ignorant man on the phone to be verbally aggressive towards me when it's me that has not received my parcel.

I was impressed by how punishingly bad they managed to make their service. I received a return label, there is no dropoff point in Waterford city so I went to the website to request a collection. Details correct but it didn't work. Ringing gave the world worst Ai bot. No humans work here. I spent several hours over several days trying to contact them. Still ongoing. How do they stay in business?

I tried to use FedEx to send a package. It turns out they have gotten rid of most of the drop off points so there was no where close enough to take the item. I had to opt for pickup, and for two days in a row I have structured my day around their promises to collect.

They have failed to come when they said they would, with zero communication. Leaving me to chase them, with no expectation that they will ever supply the service I've paid them for.

I will never willingly use FedEx again

Absolute rip off.
This crowd are charging €18.45 to process a €3 package fee.

There are going to be delays in shipping, I get that. It happens. The thing is, with my current consignment there has been a delay at literally every step. The package sat waiting in a goods outward loading bay to be collected for two days, spent an extra day at every single facility between Mannheim and Shannon (there were four facilities leading to four extra days of delays), and when it finally got to Shannon they forgot to load the thing onto a van. A package that was packed and left in the loading bay almost two weeks ago and was meant to arrive last Thursday is now not slated to arrive until this Thursday - a full week behind the deadline FedEx set for themselves. Again, I know delays happen in shipping, but when there is a delay at quite literally every step of the process, you have to ask ‘is this a genuine delay or just incompetence and laziness?’

Absolutely impossible to arrange a return, which was my only option given that the only drop off point was 45km away. I spent hours trying to arrange it. Their platform didn't recognize my tracking number so I had no choice but do it through an agent. They scheduled and nobody showed up. Then suddenly I got a call the next day (while I was out) from the courier picking up the parcel. Absolute nightmare never again!

Total rubbish service. Indicated delivery by 1.10pm but they had t even properly distributed the item to allow for. Their road transport licence should be removed

Garbage office staff. Drivers are dead on but the women in the office muck everything up. Real snooty stuck up middle aged lady , overheard her call customer a f***ing w**ker just because they there to collect parcel. Rude hostile office staff, bad site and illegal charges placed on already paid items. Horrid woman who blames custom and then acts rude on phone with you. Thankfully they all be replaced by AI by next summer. Drivers are the backbone. FedEx office staff are so bad and just stealing money as their career and do muck all work.

Worst delivery company I’ve have experienced

The drivers are dummies,they need to learn how to read and how to use Google maps, if they are Lost they should ring the number on the package,stay away from FedEx,

If there is any lower star I will give it to them. A very terrible experience which I Do not wish on an enemy.
Poor customer service if you get to speak to anyone, inconsistent communication.
Horrible experience and still not done since 14th August till date

Avoid this company. They can’t manage anything. Standard delivery time is 4 weeks

I paid for next day delivery. I was told from 9.30 to 1.30
It would be delivered, he came at 15.30 when there was no one around to sign it. He was rude and unpleasant when I asked what time would it be delivered the following day. Still haven’t received my package. I won’t be using this service again

FedEx service in Ireland has been extremely poor. Deliveries are repeatedly delayed and are not arriving on the promised delivery date. Instead, the delivery date keeps being pushed back to the next day.
This is seriously affecting my business. My customers are waiting for their orders, and I am receiving complaints because I cannot provide them with reliable delivery information.
This situation is unacceptable. I expect FedEx to improve the service and provide accurate delivery dates instead of continuously postponing deliveries.

Would definitely not deal with them again, they tend to tell lies & scam people, stay clear.