Fedex Avis 

I have had positive experiences with FedEx deliveries. If you have a problem - yes there are robots for initial contact- but you can ask for a agent through the bot chat and you can escalate your problem to the office and a rep (human) from customer service will ring you and sort your problem. Everything has run smoothly since with no problems and the Fedex driver for my area is lovely and very helpful. Also I find if I get an email that delivery is scheduled for a particular day it always arrives but estimated delivery times on the site are only estimated and can change so I only go by the scheduled delivery email now and it's bang on.

I had a very disappointing experience with FedEx.

I was at home on the scheduled delivery dates, but I did not receive any doorbell, missed delivery notice, or phone call. Despite this, the shipment was marked as “recipient not available” on two occasions.

I contacted customer service, but the explanations provided did not match my actual experience. I was also informed that no call records are retained, which made it difficult to verify their claims.

As a result, the shipment was returned to the sender without a successful delivery attempt from my perspective.

I was told over the phone that I would need to travel to Dublin to collect the package and that re-delivery would not be arranged.

FedEx also stated that they attempted to call me, however I did not receive any phone calls. When I requested call records under GDPR, I was informed that such records are not retained.

Instead, I was provided with a photo taken outside my address. However, a photo alone does not demonstrate that a proper delivery attempt was made (e.g. doorbell ring, phone contact, or delivery notice).

Overall, the lack of verifiable evidence and clear communication made this experience very frustrating.

Just got an order from Italy delivered by FedEx and I must say, everything went totally smooth. Updates always available online and an estimate delivery time provided. The driver delivered in this timeframe (called beforehand, arrived just seconds later and was very friendly). So everything went to my absolute satisfaction. Thanks very much for this great service!

When I read all the negative reviews about Fedex I thought I would never receive my order. I am very happy to say Fedex delivered my item very promptly and the guy who delivered it was most helpful. He brought the very large and heavy item into my house. I am an OAP and due to mobility issues, I was unable to help him, Well done Fedex and a big thank you to the very kind driver. I'm just sorry i didn't get his name.

There is no way to contact customer service. No real attempt to deliver nor to contact me.
Other courier services give you a slot of delivery time , and they try the next day, FedEx does not.
I tried to change delivery option and this message shows up " We're unable to retrieve delivery options right now. Please try again later."
One can only talk to a bot, e-mails are 'no-reply' How comes they're still in business?

Impossible to contact over weekend
when they do respond they have not read your message and a generally very delayed response, too many useless Bots!

FedEx is the worst delivery company ever. They don’t answer queries, they never deliver parcels on time, and they are unable to find valid addresses. The worst company ever. Don’t use this mess.

My Parcel was due to be delivered on the 18th of March. Tracking said it's been in local delivery depot since 16th of March. It's now the 24th of March. The tracking has gone haywire with an exclamation mark. I decided to go out to Fedex at the airport on the 23rd of March. The customer "no service guy" said it's in the system somewhere but did not know when it would be delivered. He said it was not " here though" I then went to Tallaght warehouse and a much more helpful chap checked and he said the parcel actually was in Airways. He just lied to me to get rid of me.
An absolutely appealing company to deal with!!!!! Never Again.

Been unfortunate to have items handled by these clowns a few times in the past. Same comments I gather from the majority of reviews on this page....scheduled delivery dates missed, customer not at home, etc, etc. Its happened pretty much every time. At the moment in fact I have an item lying in a Dublin Warehouse since Thursday last, was supposed to be with me Friday, no sign if it so now I'll get it Monday at the earliest. That's 4 days they've been ars*ing about with my stuff and I'm only an hour away. Rubbish!

Really terrible service, I ordered something March 8, it made it through Europe no problem until it hit Ireland, now its going back and forward to Dublin and Kilkenny depots for the last 3 days, every day, the notification says it will be delivered today, then nothing, then delivered the next day etc, someone obviously doesn't know where Meath is located. Communication is rubbish, ill be contacting the seller for a refund if it doesn't arrive before the end of the week.

If I could rate FedEx less than one star, I would. Absolute rubbish Company. Was meant to receive a FedEx package today via TNT by 6 pm. Waited around all day. It left Netherlands at 6.00 pm yesterday and arrived this morning at 6.19 am to Santry depot, so far very efficient. It’s been sitting there all day with no action! Tried calling and got a virtual assistant, can’t speak to a real person as I don’t have an account as I’m only the receiver! Sent them an email and received an automated email they will get back to me within 24 hours! Useless company and firmly recommend use anybody but them. Things going great until FedEx got involved.

FedEx is garbage they tell you it’s gonna be delivered that day.and it comes the next day.everyone should deal with Purolator.fedex are liar’s and they don’t give a shit about there customers

Fed ex have a scam where you pay the amount listed on the invoice then they have an extra amount listed out of view on the invoice to a debt collecting agency who then add on an additional amount and send a letter demanding payment. The proceeds are presumably shared between the agency and fed ex. Absolutely criminal. Never buy anything delivered through fed ex.

They have no Customer Service, absolutely none. Do not respond to any emails and they cannot be contacted. They are always right. Paid a bill the only way I could because I could not do it there way, it’s impossible. Then they keep hounding you for payment.

What an absolute disgrace of a company, ignoring a customer for over 4 months that was trying to get in touch with you because you messed up taxes and duties on an invoice, emailed 9 times , 2 online enquiry’s and 2 phone calls, put on a priority list for a phone call and still wouldn’t ring back , sent my invoice to the debt collector instead of returning my enquiry, you should be ashamed of yourselves as a company.

Worst customer service in the country - stupid policies and load of robots in use

I am still waiting on parcel from Wales was ment to get it last week or week before it kept asking for receipts of proof of purchase and how much was item.which is strange my name and address was proof enough I bought something and paid for it . Anyway I gave proof around 6 times I may add and finally it was on move from dublin to kilkenny yesterday now it's stuck in kilkenny apparently didnt get to depot in time to deliver to me in co waterford over a week waiting worst courier service ever.

Horrific delivery company - avoid if you can. I missed the initial delivery date and since then, it has been nothing but confusion and extremely poor communication on the part of FedEx. I was advised by the vendor that since the delivery company missed me, to arrange delivery with FedEx, however when I checked the tracking number, it just advised that redelivery arrangements is unavailable. The date for delivery also kept changing from one date to the next with no actual movement of my package. What followed was a number of futile phone calls where again and again I explained the issue to no avail. Furthermore, during my most recent call, the customer service rep laughed and then just hung up on me. Save yourself the stress and avoid.