FED Fitness Avis 34

FED Fitness offered prompt, free delivery, excellent customer service with an invoicing inquiry also quickly addressed, and very simple product instructions.

I purchased a recumbent bike that came with two right pedals, so I reached out to the customer support email in the instructions and they responded within hours. They were so apologetic and professional. They immediately got me out a left pedal, and have been super communicative throughout the process. Good customer service should be a given, but it’s not, so when it happens it’s refreshing and heartening. Shoutout to Yanna for being an A+ representative of this company!

My customr service rep Liz went above and beyond to help me order some missing parts. Thank you!

I appreciate the quick response and the effort that was made to resolve the issue. Thank you!!!

Great customer service and support. An outstanding company to work with. Thank you!

The sevice for a replacement part was over the top excellent. Much thanks!!

Violet was very quick to respond and solved my issue (pacakge was lost in the mail) by sending me a replacement part immediately, free of charge. Thank you!

I purchased the Strength Station from their website. I thought it would be useful for weekends at the camper, etc. They sent me something that says, "Halo Strength Studio". It looks the same, but it doesn't work. The resistance settings don't increase the resistance. On max level, I can pull the cable with a single finger. There is no eccentric resistance either.

Their customer support is slow as can be. Admittedly, I am use to Amazon who responds quickly. However, they are going back and forth asking for video, then proof, etc. etc. I paid $500+ for this thing. I sent video showing it doesn't work. Get it resolved!

I ordered a rebounder. My order was delayed due to USPS delivery service. I contacted FED Fitness and they were so appreciative that I notified them of the delay (which I realized was out of their control). They told me to contact them upon receipt of my item and they would issue a small credit for the inconvenience, which they followed through with. Good customer service!

Wendy (customer service) was very prompt in tracking my order and making sure it arrived to me. She was pleasant and helpful. I really appreciate it!

This is a great company. Customer Service is outstanding! I would not hesitate to recommend this company to friends and family in the future.

After I contacted them asking when I would receive my item they were very quick to get it delivered.

I received my powercage extremely fast! I received one box at first but customer service was very fast at responding and my second box came next day. Building it now and the quality seems top tier!

Great Products and Service

Received rebounder later than expected, but was able to receive info on it

Great customer service despite my bad. Shipped fast! Nice company. Refreshing

Easy ordering process. Responsive customer service when I messaged to confirm shipping when I failed to get an email with tracking info. No worries, it was already on the way and delivered with no problem the next day. Love the trampoline, quality product and exactly as advertised.

I ordered a rebounder 10 days ago. I received one message 5 days ago that it had been delivered. I was home, it didn’t happen. I tried calling to find out what was going on, but the phone number doesn’t work. I emailed them, I was given a shipping number and link to tracking site… no information came up. Now the tracking site says it’s 8 days in transit, but all other information is “unknown”. I have no idea if my equipment is coming or not, or when and if it’s going to be delivered.

UPDATE

I was contacted by Fed Fitness. I am so happy to report their customer service went way beyond to find out the problem and fix the situation. I now have a delivery date by the shipping company. Not exactly sure where the mistake happened, but I now believe it’s a one off rather than a normal situation. After dealing with their customer services, I would have no problem ordering more equipment from Fed Fitness.

+++
I now have my rebounder, it was a great price and the company was very professional. Updated my stars..

Customer service listened well and were respectful of my concerns and during problem solving of delivery matters that were beyond their control. They responded promptly and with professionalism and kindness. AND the Yosuda EM1 Long-Stride Magnetic Elliptical Machine is genius so far... just first week. Quiet.

So far, my experience with FED Fitness has been exemplary. I’ve emailed some questions to them and received swift, helpful replies. I bought a Bcan mini trampoline from the company and am trying it out to see if it’s a good fit for me. I’m hoping everything goes well and that there will not be a need to return it. The company has assured me that they will work with me if it turns out the trampoline isn’t working out for me. I appreciate that they seem to appreciate their customers and that they value communication.