FED Fitness Avis 

I sent an email and this had to be the quickest response I’ve ever received very helpful and kind.. Thank you keep up the amazing work

After enjoying my foldable exercise bike for a few years, the display suddenly stopped working. I was well out of warranty, so checked the website for a replacement part without success. I decided to contact them, not expecting much. Boy, was I wrong! They quickly contacted me, asked for it's picture after some troubleshooting, and sent an email with the price and free shipping! I was thrilled. The new display arrived and was perfect, so I'm now smiling every time I exercise. What a great company so willing to help with an older out of warranty bike. Money well spent!

Customer service response to my request was prompt and service efficient.
I hope to see credit to my card for order cancellation promptly.

I reached out and received a prompt response and help with my issue. Customer service was very helpful.

I received a machine that the outer package was damaged and it had some scratches on it. They made it right. The machine is great and a bargain. Worth
Buying!

FED Fitness support when above and beyond to assist with Recumbent Bike issue. When it became obvious with them and me that the bike was not right, they shipped out a new one. It arrived shortly after and works perfectly.

We had a problem with our trampoline and the staff came up with a solution immediately. There was no trouble getting someone to help. No hassle at all.

I haven't been able to use it yet when my package came in the knob was missing and haven't been able to use it but they are sending me the knob and should be here sometime next week

Great rack, great customer service. One part was damaged in shipping but they quickly sent new part.

The customer service was exemplary. Their willingness to help and the daily updates that were supplied let you know that your issue had not been forgotten. I would not hesitate doing business again with the company knowing that if any issues arise they will not delay in assisting.

Exceptional customer service! Very responsive and helpful.

We ran into an issue where one of the parts was bent. We reached out to customer service and they responded within a reasonable amount of time and are sending out the replacement part.

Due to a personal health issue, I had to return my rebounder. Customer service was fantastic! Communication was excellent throughout the whole process. Everything about this experience was top-notch. Highly recommend.

I bought a bike from FED Fitness. The instructions made it very easy to assemble, and the bike looks great. There was a part that was damaged, so I emailed them to see if they would help. Louise helped me get a replacement with no problems.

I had recently purchased a BCAN mini trampoline and a couple of parts were missing. I emailed customer service to have these parts sent to me. Lavender in the customer service department reached out to me immediately for more info. We emailed back-and-forth several times before correctly identifying the parts that were missing. I am now just waiting for the parts to arrive in the mail. Lavender was very patient, thorough and provided excellent customer service! I am Very happy with the experience.

Excellent and quick communication, quick resolution of the issue.

Liz from customer service was very accommodating and understanding of the situation. She exceeded all expectations to correct the issue.

Love our BCAN rebounder trampolines. We bought the BCAN BT2 48" first and loved it so much wanted a second one so my husband and I could workout together. The BCAN BT4 came out, so we decided to get it. We could not be happier with our purchases and the EXCELLENT customer service. We received our items in a timely manner, they were well packaged and easy to put together. I had a few questions and the response time from emailing customer service was FAST and helpful. We have been rebounding since receiving our first one on April 1st and we can see and feel the difference already! What a fun way to workout and even more fun to workout together. We both highly recommend rebounding and the Fed Fitness BCAN rebounders.

The Customer service of this company is amazing. When ordering things online sometimes things dont go exactly as planned. But I am happy to get a replacement unit and give your brand a second chance. Delivery was fast i think it took only about 48 hours.

Extremely great first order. Amazingly fast shipping. Great communication and very workable and fair. I look forward to purchasing regularly in the future based on such a positive first experience. Great selection of products, this will be the first place I look to expand my collection of fitness and wellness equipment. Excellent all around.