felixmobile.com.au Avis 120

Would give 0 stars if I could. Signed up online via their app. The automatic ID check failed, so they asked me to upload a copy of it, which I did. After 2 days they said they wrere still unable to validate my ID (passport) and closed the account. Then proceeded to tell me it was against the privcay law to give me the reason why it failed. The only option to speak to this company is via their chat service, which is handled by poorly speaking english reps. Glad I had issues at sign up and not after I became a customer, as i imagine it would be impossible to resolve any real issue with them!

Don't waste your time from point of sale to customer service they are a total failure!

This has to be the worst provider in history.. I get SOS in a city ffs

Customer service doesn't exist. I cancelled my service and I was still charged every month for 8 months.
Trying to get a refund is beyond a joke.
If you need assistance, your better off escalating directly to the telecommunications ombudsman. That's most likely where you'll end up anyway.

I wanted to purchase a phone plan. The website is pathetic. The whole experience was too hard, it keeps referring to contact us, sure HOW? No phone number, having entered my email, identified myself etc it referred me back to opening my account and as soon as I enter me email, it tells me that is in use, of course it is, it's me. All got too hard. I see they didn't waste time billing me even before the service was connected. I suspect that if one experienced a problem, it would stay that way because there is no way to contact them. How stupid is this, at one stage I am told on my desktop computer to "click on the link below" using my mobile phone. HOW???

Worst company ever seen in my life. Scammers and totally unprofessionals. Very disappointing

Other than accepting very limited counts of ID for a replacement sim/esim
(passport and lisence only) there replacement sims however are express posted and arrive the next day!!!!

Bad reputation and bad treatment of customers. Would not go with them they are known for ignoring you and closing chats using bots and overcharging slowing mobile internet

Do yourself a favour and get a different provider. What a nightmare. I work with my phone and haven’t been able to work for the past 5 days. I’m changing provider but guess what? I have to wait 2 business days for them to do god knows what if I want to keep the same phone number. They have lovely people in the chat ready to help you I’m not sure with what since apparently they can’t even contact other teams. I’m not the kind of person to leave a review but the amount of stress this company has giving me goes beyond anything I have experienced before. I come from a 3rd world country and even for my standards this is beyond any other bad service I’ve ever had.

After a nightmarish marathon of communication that cost hours of my lifetime and ended in chaos I now have to realize that they are still deducting money from my german account - although I cancelled the service. Trying to solve that issue is an endless nightmare again. What a shame this firm is!

Felix has terrible service, both data and customer. I've been with them for about 2 and a half years and I've repeatedly had issues with data cutting out. I've contacted their customer support a number of times and they just feed me the same script each time even though I have gone through their troubleshooting what feels like a thousand times. I also should not have to go through 5 troubleshooting steps and restart my phone daily to use a data plan I am paying for. Their customer service agents will say "I need to hop offline now" in the middle of a chat and make you wait to be connected to someone else. Their 'help' consists of telling you the same thing each time and then saying that you should probably just switch to another service.

Personally my experience has been very good. I originally changed from Kogan after seeing the cheap prices and was convinced. Gave it a shot and loved it. Very suprised at the reviews here maybe i am lucky.

Just took me over an hour to watch a 22 minute YouTube clip as it buffers more than dial up did it unusable, use to be good and now after they put the price up there is no internet most of the day time to swap after 3 years as it's just useless now

The most abysmal customer service.
2 weeks now without network connection and the customer support team are super slow to respond and not helpful at all.

Absolute garbage international roaming service..next to useless the network at home is nothing to rave about apart from cheap... you pay peanuts you get monkeys.. will be dumping these clowns the moment I get back

Don't trust them. Was offered $35 plan for as long as I stayed with them. Then they decided to charge $40 per month
Stay clear of this telco.

I have been waiting for 10 days since I switched the number to their service, I could not use my number, and now keep waiting for another few days.

I can’t cancel now because if I do I will lose my number, I have to wait for the service up and running to do so.

Never experienced this before, not recommended.

OMG COULDNT EVEN ACTIVATE THE SIM. IN CHAT THEY SIMPLY SAID CANCEL THE SERVICE. REDICULOUS. HOW ARE THEY IN BUSINESS

The unlimited data from Felix Mobile is great! Coverage is decent. the cost savings outweigh any coverage issues i have at my home.

Works perfectly for the first month. After that 5g becomes unusably slow so you're forced to switch to LTE. You get speeds of about 15mb/s which is faster than 3g but slower than 4g.