Vodafone Australia Avis 965

Tried logging in myVodafone on iPhone, Android and 3 PC Windows browsers and “Something didn’t go as planned”. Called support 10+ times during the last 1-2 months and got promises of investigation and fixing as a matter of priority without any result. Shame on Vodafone for customer service and this piece of garbage software. Worth at least minus 10 stars.

Review to warn others about the massive gap between what Vodafone promises and what they actually deliver.
​Initially, I chose Vodafone because they offered competitive pricing, and for a short time, the onboarding seemed straightforward. However, any "good" experience completely evaporated the moment something went wrong and I actually needed customer service.
​For the past year, I have been dealing with an absolute nightmare regarding a faulty handset and persistent network connectivity issues. Despite paying for a reliable service, my connection constantly drops out, making the service virtually unusable. When you try to get help, you are met with a brick wall of repetitive troubleshooting steps, broken promises, and zero actual accountability.
​After months of exhausting every possible avenue with their support teams and getting nowhere, I finally refused to accept their subpar settlement offers. Because Vodafone refused to take responsibility for their faulty hardware and ongoing service failures, I have officially escalated my entire case and submitted all evidence to the Telecommunications Industry Ombudsman (TIO).
​It is incredibly disappointing that a major telco has to be dragged before the Ombudsman just to get a fair resolution. Save yourself the 12-month headache and stay away.

The data is super slow with terrible coverage and the wifi is impossible to have a good gaming experience with. Constantly spiking to 1000ms ping it is just overpriced and the worse

I was really stressed about my phone bill . I called Vodafone support 1300 652 952 and Rahul helped me so much . Unfortunately I cant pay in person cause I lost my receipt. Rahul always helps me pay , hes very kind and patient highly recommend him very good customer service!!

I attended Kawana Shopping Town Vodafone store with a complex issue after having my phone stolen. Even though they couldn't do the paperwork I needed for an insurance claim, Shikha was most helpful, printed out my proof of purchase & put me onto the help line, so they could issue me the form I needed to show that the phone was blocked. They emailed me the paperwork I needed the next day.
Shikha is very knowledgeable and friendly.
Carol Mahoney

The level of ID verification is ridiculous, also i had already done it, I wanted to add another modem to my EXISTING account and they wanted me to do the whole verification process again, forget about it i cancelled my additional order and the existing one, who ever runs process and procedures at this company is completely incompetent

The vodaphone Clarkson team in WA were very helpfull and informative. The gentleman wemt out of his way to set up my new phone and help transfer everything over. So very happy. Thanks a bunch 😊

Been with Vodafone for years but decided to transfer to another company. So I did that on the 4th of May and they are going to charge me for the rest of the month although bill isn't due until the 18th . And also charged me for a transfer fee. Never ever would I go with Vodafone again. Rip ofg

I'm writing to express my disappointment with Vodafone's recent sale plan,AUD30/200GB first six months. I signed up in mid-April, hoping to take advantage of the deal, but my experience was frustrating. Within the first two days when I started the plan and noticed frequentsignal drops, especially during critical stock market hours. This has significantly impacted my work.
What's worse, Vodafone continued to charge me $31 via direct debit after I was told I had left their coverage area on the fifth day of my plan. The amount may be small, but it's the principle counts. I visited a Vodafone store today to request a refund and was met with unhelpful staffs. The lack of customers in the store was striking, raising questions about their service quality. Vodafone's poor coverage and unfair billing practices are concerned. I urge potential customers to think twice before signing up.
I hope Vodafone will address these issues and improve their services.
Sincerely,
Teresa

My only complaint is that I cannot log into the new app. Customer service contacted a week ago did not help. Still cannot log into it. It was better before.

To be honest not even 1 star is deserved. I no longer have any reception at home and calls go straight to voicemail. Only have 1 bar or sos. Their website is not even up and running and as for 24/7 support as depicted on their maintenance msg that is not the case at all! I am switching to Telstra.

lier, terrible company. Had recently upgrade and trade in my old samsung for new S26 ultra as they offer the $300 bonus trade in. I trade in my old phone in local store and been checked. However, I have to contacted them 4 times in a month but still no trade in credits. Called them, went to a local store in Burleigh, live chat 2 times but last live chat they even said they do not have a record! I have provide all reference numbers, trade ID and account numbers etc. But they cannot find it and won't give me trade in credit. It is a joke!

I spent 4 hours with this terrible company on the phone getting a custom premium number only to find out it 2 days later the number is not available. I joined Vodafone just for the number. Have been transferred 5 times, 2 hours and still no fix. Waste of time and I hope this company goes bankrupt.

Terrible customer service and experience.

Ported out of Vodafone. They sold my account information to a third-party company for ported out fees not paid. Sad part is that when I contacted them since Oct 2025 for this very reason and tried to dispute the fees with them, they were insistent for me to pay with no empathy or acceptance that I was right about no service according to their contract provided to me. Due to the bad network on incoming or outgoing calls which would drop out every 10 mins and with less mobile data even though regular payments made, I needed to make a drastic choice to move. As a result, they would not even talk to me about the dispute over the phone. Just kept asking me to make complaints and no resolutions. Horrible experience. For a $10B company, they cannot even properly dispute $312 and they are now asking me to contact only the third party company, even though third party have given me the option to continue disputing with Vodafone. When contacted Vodafone line now, they kept reminding me of the time I was on the phone and implying that I am wasting their time while I have a valid reason to call them. No acceptance of their faults, ill treatment, harassments and incorrect/incomplete facts on their case. I bought the connection and phone in April 2024 and the very next week, had issues. Oct 2025 I decided to move out. They cannot even acknowledge or make record of the amount of time that I contacted Vodafone for bad service.

I wouldn’t even give this one star. We’re paying $100 for a home internet plan, and every time I try to play a game or do anything, it’s unstable as hell. Absolutely terrible.

If I could give negative reviews, I would do that. I switched the network provider, even after switching they charged me a month bill and switching fee, which they can’t refund even after explaining the situation that I am in hardship, poor service

Absolute SCAM stupidly bought a year pre paid sim that is completely unless as there coverage map shows I have 4G and 5G coverage the actual coverage I have is nothing unless I go outside. I live in a high population area that's all houses so no large building around me my house is no brick or have a metal roof tried every trouble shooting idea they gave me and guess what NOTHING. but its funny how much data I seem to go through when I have no reception and connected to WIFI. LIERS SCAMMERS AND OUT RIGHT FRAUDS. Stay away if you would like to call anyone ever again !!!!

After finding other source's for a coverage map it shows 4G coverage outside another said no coverage the vodafone website is the only one saying I have inside coverage funny that.

I have been a Vodafone customer for almost 20 years and recently extended my contract after being provided with a handset as part of the deal.

The handset has been faulty since the beginning and unreliable in everyday use. Shortly after this, my monthly plan was increased by $3.

When I contacted support, I was offered a $36 credit, which did not resolve the underlying issue. The higher monthly charge has continued to apply.

More recently, I was offered an additional 2 GB on top of my existing 130 GB allowance, despite consistently using less than 20 GB per month.

When I asked about moving to a lower-cost plan, I was informed this would not reduce my cost, which raises concerns about the transparency and flexibility of the pricing structure.

Overall, after nearly two decades with Vodafone, my experience has declined in terms of value, transparency, device reliability, and flexibility.

I am seeking a direct resolution to the following:

replacement of the faulty handset
a review and adjustment of my plan to reflect actual usage, or a clear explanation of the pricing structure
clarification and, if appropriate, reversal of the recent price increase

If these matters are not addressed, I will escalate the issue to the Telecommunications Industry Ombudsman.

Please respond with a substantive resolution.

After 3+ decades with Vodafone Australia, I get an email threatening my credit rating and potential action from debt collectors for a service/number I did not request, use or want. Had been on a pay as you go for some 20+ years and happy with that - they kept wanting me to 'upgrade' to "new/better/faster" plan that I refused and if they insisted, had specifically told them to stick their SIM where sun didn't shine - and promptly threw sim in bin. Months later I get rude email chasing me for $40.85 for service on a SIM that has been sitting in a tip for 8-9 months !
To top it off, could not log into their site and update credentials/fix issues "on line" as security code sent to long parted SIM..... some poor plebs in India at least had an amused chat thanks to some senior clown in AU 'improving' policy... Voda AU just lost 3 customers this day.