felixmobile.com.au Avis 120

I've been using them for around a year now with no hiccups however last night out of nowhere my service has been severely impacted and ive been waiting hours on the in app support to speak to someone. If your going to make people wait this long you could atleast Implement a queue so people know roughly how long they need to wait.

Stay away from this shit company. Lost my old number as a result of trying to get the eSim. Shitty company and non existent customer service

I was very impressed with Felix Mobile, great coverage, great reception, and got 5G where it was available! I always felt I had a reliable connection. The customer service chat feature in the app worked well.

Plans seemed a bit expensive, but they told me they planted a tree for every month I was with them.

I just had the most decrepit customer service experience I ever had in my life. They gave me a new number without even offering me to port my own number in. You cannot speak to a human being but when they finally respond in a WhatsApp chat, you are passed between operators constantly and they don’t know what they are doing. Avoid Felix Mobile like the plague.

As to the team Felix “PR spin” nonsense reply below, they have had adequate opportunity to do this and after so much messing around, yet it has taken me to no alternative but to revert to the telecoms ombudsman with a complaint to have my issue sorted which is still hanging in the balance. Believe their reply to my comment at your peril if you want decent customer service with your telco provider.

NOTHING WORKS HERE!! No internet at all in the middle of the city!! Worst experience ever!! Please avoid this scam!!

I requested for my account to be paused while in hospital. Then they didn't and requested payment to reactivate. I'm going somewhere else.

After about a year they cut service to my area, service would drop out for a day or 2 here and there after 3g stopped. Then after a day without service I messaged and was informed my area has no service any more.
Was on the first day of the cycle with no service and wouldn't consider a refund easily.
The bank is sorting it out without me.

Terrible. Spotty network connection in a metro area of Melbourne. Not receiving SMS messages for days at a time. Have tried everything under the sun from my end and even contacted support, to no avail. They are a Vodafone based carrier, and it shows. Use Telstra or Optus based providers instead.

2 days ago I got $25 sim kit which I paid $10 for then paid $20 for my monthly plan and tried to activate it but it has just been problem after problem and lie after lie to get know where and be treated like an animal this is a disgrace and I will not be going away not mention that I have recently lost everything and me and my dog are living in a car with no power.

Almost non-existent customer service and made me wish they didn't exist at all, at least then I wouldn't expect their support! They can only assist customers on the live chat, so the replies I got to my emails was - "chat with us through the app", and when I told them nobody's replying on the chat they pushed the excuse that they are a small team and have many customers (?!). They don't have a phone number either, though they claim they are in Australia... I had to wait on the chat for hours across a couple of days until an agent picked up my messages. Then they closed the chat because I didn't reply straight away and I was back at the far end of the queue... It turns out they "resolve" the chat automatically after 12 min of inactivity. Nothing was resolved for me and I had to go through this nightmare three times until the issue was actually fixed. Never again, Felix!

Guys if you're foreigner and about to travelling to Aus , these provider is a best choice, if you found any difficulties to sign up and activated you can contact the whatsapp , the staff will help ya. But need patient ok, so register it a month to a week before ur departure. And u only can complete the activation once you pass thw immigration in Aus. Good luck!
Oh and it was gimme unlimited local call, really helpful for me to give a call to anyone during my trips (like attraction, hotel, restaurant booking and so on)

After I signed up for the service, I saw a lot of bad reviews. That made me worried, but my experience so far has been very good.
The first thing is that the SIM card arrived within 2 days. That's exceptionally good.
The SIM activation process was a bit tricky. In particular the Password selection. I was forced to change the password I registered with. I don't know why. It displayed an error for every password I chose, despite following their password requirements.
I eventually found that, by ignoring the error message and hitting Enter, I was able to set a new password.

After that little hiccup it was plain sailing and the SIM worked immediately, with no problems. The service seems fast and reliable, and the coverage seems good. For the price I think this is a good deal.
I'm satisfied.

I was nervous because I read bad reviews on here but my experience so far has been great. Super easy and quick esim set-up via the app, good coverage, good price. I used my NSW driver's license for the ID, and it worked immediately. People seem to say overseas roaming can be an issue - I'm only using it in Australia and I'm very happy.

I tried to sign up, but ran into an issue. The only option for support is through a bot that just gives you multiple-choice questions. I couldn’t even reach a real person. It seemed like a good deal at first, but now I think I might have dodged a bullet by not being able to sign up. If I had -100 rights I would have given it and they took my money upfront. The robot says my money will be refunded I hope it is.

Good quality plans. Good prices and lovely service. Good network coverage although, a little slow nothing I can’t handle.

I hate them. You can't join without cr card. Then they automatically charge you again. I don't want to renew another month. You try and ring no one. Only option is to chat with a robot. Multiple choice. Not even what you want to write. Hate them. Avoid the headache. Keep far from them.

Under no circumstances sign with this company. When you have an issue their service doesn't exist. I purchased a basic plan including international roaming, which didn't work from day one. I have tried contacting the help line which only operates from 7am to 6pm Sydney time so if you need assistance you can't get any. I would say they are as close to a scam company as you can get. Probably the worst customer service that l have ever come across. Like other reviewers here my international roaming has never worked, but l needed it urgently due to a death in the family they just hide behind the chat bot and you get zero assistance. Stay well away.

If I could leave -10 stars I would. Worst customer service or lack there of. So frustrating. The service did not work overseas. And customer service is only via a chat bot from 8am - 7pm Sydney time. So you have stay up to early hours (European time) to chat to anyone... IF you actually get a human to chat to.

Nothing worst than Felix mobile.
Don't deserve the communication license. Please stop this useless service and making full to Australian

So much scam calls all of a sudden after switching to Felix mobile. They've sold off my details.