Femplay Avis 

They took the money and disappeared. I cannot contact them. Many emails have been sent, but there has been no response for weeks. DO NOT BUY FROM HERE. ITS A SCAM!

Bought in mid December, wasn't shipped, emails ignored, no phone line. Company is dodgy DO NOT BUY

Like others, I'd previously had good experiences with this company but my October order never arrived. I contacted them twice without response, the third time they said they'd look into it but then haven't gotten back to me since.

Ordered in October. Have not received. Multiple emails sent, one response asking to confirm my order number, then silence. Got a response on their (now deleted) Instagram account, after multiple comments and messages, asking for order number, more silence.

Noticed that their social media accounts everywhere have been deleted, phone line is down, guessing company has or is folded.

Even tried reaching out to the director directly on Instagram, but no response.

Like others I have had several good experiences with this company in the past & previously left a positive review. Unfortunately it looks like they have gone bad. They are taking orders & payments but not posting the goods. They have even updated their website recently for a Christmas sale to attract more customers. This suggests an intent to rip people off if they don't intend, or know they are unable to supply the goods. Their phone system is disconnected and they do not reply to repeated email enquiries.

Ordered from the company in the past and they were good, I had no issues back in 2021, so thought I'd order again from them. What a big mistake that was. Placed an order 1st November with express post. Now the 24th November, still no product. Have emailed them at least 2 weeks ago and no reply. Will never be ordering from them again.

TOOK MY MONEY LIKE OTHERS HAVE SAID, SENT THE ONE VERY CHEAP ITEM BUT FAILED TO SEND TEH XPESIVE ONE, FAIL TO REPLY TO EMAILS AMD THERE PHONE SYSTEM DOES NOT WORK

They use to be good but are just crooks now. Placed an order with them, order was sitting on processing for weeks. I tried calling and sending emails asking for an update with no response. Luckily I made the purchase through paypal so they can get my money back. Don't be fooled, they'll take your money and run.

Completely fake. They just take your money then don’t send anything and ignore you. Ordered in July. It’s November.

Ordered 5 months ago, no response to emails, no phone to call. They've ignored my repeated requests for a refund.

Update: my order status shows as shipped but it hasn't, no emails, no tracking.
STAY AWAY FROM THIS SCAMMING COMPANY

I placed an order for a $150 item. I have not received the item or received any shipping information. Repeated emails to the company have not elicited any response. No item or refund has been received. I have now reported them to the ACCC. Do not bother with this company. They just steal your money

Avoid them at all costs! They are a scam and deserve 0 rating. Quick to take your money and no follow-up emails and contacts are disabled. Order number is a fake and got my email address incorrect 🤔. Femplay you are Femfake!

Exactly what everyone else is saying, stolen money! Very frustrating

This company did the exact same to me… they stole my money ($153); failed to send the same email they said they would; they refused to call me back; refused to pick up the phone; and refused to reply to any message or email I’ve written to them.

Pieces of sh_t

I am having the same experience that a few others have recently reported too.
Order 2 weeks ago, 3 items over $100. They didn't send me a shipping email until 1 week later. 1 small cheap item arrived under that tracking number. I have since tried to contact them numerous times via email, the contact us form on their website and even instagram with no response as of yet. Really disappointing considering I have purchased from them a few times in the past without fail. Time to try to lodge a dispute with PayPal and also report to scam watch.

WARNING!! Be very careful with this company! I ordered 2 products worth more than $100, they shipped only 1 (the cheaper one) and when I tried to contact them via both email and phone I didn't get any response whatsoever. They basically stole my money since I did not receive what I paid for, and they refuse to acknowledge this and reimburse me. I even logged a case via PayPal but that didn't go anywhere since I am requested to log a case with the Australian Police and I don't have the energy to go through that process. This company is a fraud!

Ordered a product on the 12/08/2024. Was sent a confirmation email, but never got a shipping email and all my attempts to contact support were ignored. Seems like lots of other people are having this issue, I wish I'd checked reviews before I ordered. Refund process has been initiated with my bank, I'm not even going to bother trying to contact support again as other reviews have mentioned how long they take to respond. It's a shame, because it seems like prior to this year they were a good company.

I placed an order on the 2 September 2024.

I received a confirmation email, but not a follow-up email with the tracking information, which I thought was highly unusual.

It is now the 12 September and my order has not yet been delivered.

Their phone lines have been down for a suspicious length of time.

I contacted them via the online contact form AND via email several times since the 9 Sept.

They replied only ONCE on the 10 Sept. Sender said they will look into it and "...will have a response for you shortly". Additionally, the sender did not end the email with their name or name of company - which I thought unusual.

There has been no further correspondence from Femplay since then.

Red flag after red flag since the day I made the order.

I have ordered from this company for many years without a single issue!

I attempted contact with them two more times today to request a full refund. I will follow-up with a transaction dispute with my bank to deal with this mess.

Disappointing, as Femplay used to be an excellent, legit company and my go to for products over the years. what happened?

BUYER BEWARE!

Buyer beware, made a purchase, no shipping information provided, no product arrived, company did not reply to emails

I ordered a product on the 27th of August 2024 for $599.99 a receipt arrived but no tracking number and no parcel. Tried calling and emailed but no response. I have now passed on the the fraud squad. Please do not use this company.