Fertility Home Care was professional, prompt, and extremely compassionate for the whole process. My wife was very anxious about the injection process and they found us a nurse (on the same day) to com... Voir plus
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Amazingly easy to coordinate. A great experience. The staff was prompt in replying to questions and was even able to make a last minute weekend appointment change. Timing is so important in this proce... Voir plus
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I had never taken shots before and was really nervous about doing it on my own. That’s when I reached out to Fertility Home Care for guidance. Even though I contacted them just a day before my first s... Voir plus
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I'm so grateful for the service Fertility Home Care provides! Gene was quick to respond to emails and provided helpful information. He was able to accommodate a last-minute rescheduling, which I great... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are the Philadelphia/South Jersey region's first home injection and support company, specializing in fertility medications.
Coordonnées de contact
Philadelphia, Etats-Unis
- 2679690699
- support@fertilityhc.com
- fertilityhc.com
4,8
Excellent
160 avis
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Support & Empathy in a Stressful Time
Support & Empathy in a Stressful Time - Going through my first cycle of meds for an IVF egg retrieval procedure was a vulnerable and stressful time in my life, both physically and emotionally. Through this entire process of ups and downs, I have had complete trust that Fertility Home Care would be there to help me through this process. Gene, Annie, and their team made the injection procedures feel seamless, and I can't begin to express how much I appreciated Gene's extremely prompt replies to (sometimes very sudden and urgent) emails. Gene and Annie have an amazing team of kind and caring nurses who consistently go above and beyond to help the patients in their care. I am so grateful for their compassion, professionalism, and unwavering support during a very challenging time in my life. I would wholeheartedly recommend Fertility Home Care to anyone navigating this journey — their empathy and dedication truly make all the difference.
13 juillet 2025
Réponse de Fertility Home Care
Thank you so much for sharing your experience and kind words. We understand how emotional and challenging the IVF process can be, and we’re honored to have been able to provide support, guidance, and care during such a vulnerable time. Gene, Annie, and our nursing team will be so happy to know that their efforts made a difference and helped you feel supported throughout your journey. Your trust and recommendation mean the world to us, and we’re grateful to have been part of your care.
Réponse de Fertility Home Care
Thank you for your kind words! We’re thrilled to hear our nurse made such a positive impact — patience and compassion are at the heart of what we do, and we’re so glad it showed.
They answered me back in a timely…
They answered me back in a timely manner and patiently answered all my questions.
26 juin 2025
Réponse de Fertility Home Care
Thank you for your feedback! We’re glad we could provide timely responses and help answer all your questions. Your trust means a lot to us!
great service
Gene provided great service even when I was late in responding to his emails
17 juin 2025
Réponse de Fertility Home Care
Thank you for your kind words! We’re glad Gene could provide helpful and responsive support, no matter the timing. We truly appreciate your trust and are always here to assist!
Great experience, would highly recommend!
I can’t recommend using Fertility Home Care nurses highly enough. My nurse came to my home for 10 days to administer IVF injections and was consistently punctual, kind, efficient, and incredibly caring. Going through IVF is stressful enough, and she took a huge weight off my shoulders—handling the preparation and administration of the injections with complete professionalism and compassion. Thanks to her, I didn’t have to worry about doing them myself or second-guessing if I was doing things correctly. Her calm presence and expertise made a world of difference and truly helped reduce my anxiety during a very emotional process.
5 juin 2025
Réponse de Fertility Home Care
Thank you so much for sharing your experience. We’re truly honored to have been part of your IVF journey and are thrilled to hear that your nurse was able to provide the support, compassion, and expertise you needed during such a sensitive time. Our goal is to ease the burden wherever we can, and it's incredibly meaningful to know that her presence helped reduce your stress and brought comfort. We’ll be sure to pass along your kind words to her. Wishing you all the best moving forward!
Ten stars
Would give ten stars if I could. Annie was super responsive, supportive, work hard to quickly accomodate last minute changes, and felt like a real partner!
23 juin 2025
Réponse de Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear that Annie was able to support you so thoroughly and adapt quickly when plans changed. Being a true partner to our clients is exactly what we strive for, and it's wonderful to know that came through in your experience. We'll be sure to pass along your glowing feedback—ten stars means the world to us!
Réponse de Fertility Home Care
Thank you! We always strive for punctuality and professional experiences—glad it showed with your visit with the nurse. We wish you the best in your journey!
This is my second time around using…
This is my second time around using this service. I appreciated the ease and flexibility with scheduling. Tina was thorough and well prepared for our sessions. Everyone has been very kind and easy to work with!
30 mai 2025
Réponse de Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear that your second experience with our service has been just as positive. It's great to know that the scheduling process was smooth and that Tina’s preparation made a meaningful impact. We truly appreciate your continued trust and look forward to supporting you again in the future!
The best money I have ever spent
Fertility Home Care was the best money I have ever spent. Just had my first at-home injection with Lisa - it was such a reassuring experience and made the ’scariness’ of the first IVF injection go away.
I truly am so grateful for this service!
22 mai 2025
Réponse de Fertility Home Care
Thank you for sharing such a heartfelt message! We're so glad to hear that your first at-home injection with Lisa was a reassuring and positive experience. It means the world to us to know that we could help ease the stress of starting IVF. Your kind words and gratitude truly inspire us—wishing you all the best on your journey!
F-Bombs, Procrastination, Narcissistic Traits
There is too much to type here, so see my google review for all the details, but in a nutshell:
-They knew my nurse would be out of town for well over a week in advance. They didn't look for a substitute until the first of her four days off. She graciously came the first day.
-Because this was Memorial Day weekend and they procrastinated, of course, they couldn't find anyone the Thursday or Friday before Memorial Day
-They did not tell me they couldn't find someone until 15 minutes after my shot was supposed to be taken. (I am 4 weeks pregnant, 10 days post transfer.)
-When I asked for a discount for continued services, when I was on the phone with Gene, Annie SCREAMED through the phone "SHE'S NOT GETTING A F****** DISCOUNT!" Would you trust a babysitter someone like that? Why would you. trust your unborn child to someone like that?
-took zero accountability, saying, "That's not how we do business" when that's exactly what they did
22 mai 2025
Avis spontané
Réponse de Fertility Home Care
Thank you for taking the time to share your experience. We truly regret the distress this situation caused, especially during such an important stage of your care.
We want to acknowledge and apologize for the disruption you experienced during Memorial Day weekend. As you noted, this occurred during a period when we had a shortage of nursing availability due to the holiday. Despite successfully supporting you with timely, reliable in-home care in the weeks leading up to that night, we did not uphold that same standard.
We deeply regret the breakdown in communication and scheduling, and especially any behavior that made you feel disrespected or dismissed. That’s not the standard we hold ourselves to, and we’re taking your feedback seriously as we review what happened internally to ensure it doesn't happen again.
As outlined in our previous email to you, we are taking clear steps to strengthen our holiday coverage planning, improve response times, and ensure timely communication with patients if a coverage issue arises. These changes are already being implemented to help prevent this from happening again with future patients.
We refunded you for the single visit we could not accomodate and future visits that were scheduled but cancelled at your request. We remain deeply grateful for the trust you placed in us. Wishing you continued strength and good health during your pregnancy.
Gene & Annie
So glad I contacted Fertility Home Care…
So glad I contacted Fertility Home Care for my trigger shot. Was very easy to schedule and was so great to have help for the bigger needle. Shannon who came was very friendly and knowledgeable and I didn't feel a thing. I would definitely recommend! Thank you!
16 mai 2025
Réponse de Fertility Home Care
Thank you so much for sharing your experience! We’re delighted to hear that scheduling was easy and that Shannon made the trigger shot comfortable and stress-free for you. Your recommendation means a lot to us—thank you for trusting Fertility Home Care!
Réponse de Fertility Home Care
Thank you for your wonderful feedback! We're glad you found our team efficient, friendly, and punctual. Great communication is a priority for us, and we're happy it made a difference for you!
So friendly and efficient!
Had a great experience throughout the whole process. Friendly, quick, and responsive scheduling to start, and the nurses were punctual, kind, and professional.
I cannot recommend more highly!
29 avril 2025
Réponse de Fertility Home Care
Thank you so much for your wonderful feedback! We're so glad to hear the entire process—from scheduling to care—was smooth and positive for you. Our team works hard to provide timely, compassionate, and professional support, and it means a lot to know that made a difference. We truly appreciate your recommendation! 💙
Wonderful experience
Wonderful experience. The nurses are all so professional and nice.
27 avril 2025
Réponse de Fertility Home Care
Thank you so much! We're thrilled to hear you had a wonderful experience. Our nurses take great pride in providing professional and compassionate care, and your kind words mean a lot to us! 💙
Easy to schedule and coordinate…
Easy to schedule and coordinate services. Very helpful while my spouse was away so someone could help me administer the shots and give me peace of mind. Thanks!
24 avril 2025
Réponse de Fertility Home Care
Thank you for your kind words! We're so glad we could be there to support you while your spouse was away. Providing peace of mind and reliable care during such an important time is exactly what we're here for. Wishing you all the best on your journey! 💙
A lifesaver!
Easy and Efficient scheduling, and very professional services. They immidiately follow up with calendar appointments to act as reminders which is a great help! Our provider Carole was incredibly kind, knowledgable, and professional. She was a huge help in calming our anxiety and administering the injections efficiently and painlessly. I highly recommend this business!
11 avril 2025
Réponse de Fertility Home Care
Thank you so much for your thoughtful and detailed feedback! We're so happy to hear that the scheduling process was smooth and that the reminders were helpful. It's especially wonderful to know that Carole provided such kind, knowledgeable, and calming care—she truly is an asset to our team. We’re grateful for your recommendation (and your friend's!) and honored to have supported you during this important time!
Amazing experience
Amazing experience, I did not even know there is a fertility home care until a friend of ours referred to us. Prompt response, diligence and compassionate care is what we experience working with Eugene and Anne. Thank you so much for all your help. We are very grateful 😊
6 avril 2025
Réponse de Fertility Home Care
Thank you so much for your heartfelt message! We're truly grateful for your kind words and are so glad you had a positive experience with Eugene and Anne. It's wonderful to hear that our home fertility care made a difference for you. Your gratitude means a lot to us, and we're honored to have been part of your journey. 💕
Awesome service
Awesome service. Always able to accommodate. Amazing kind and caring nurses !
30 mars 2025
Réponse de Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Our team, especially our wonderful nurses, truly cares about providing compassionate and attentive care. We appreciate your support! 💙
PIO shot
I needed help last minute for a nurse to administer my PIO shot. I reached out to Fertility GC and they responded immediately, even calling me and texting to quickly schedule before I boarded a flight. The support was amazing and the nurse was professional and efficient! Highly recommend.
1 avril 2025
Réponse de Fertility Home Care
Thank you for your kind words and reaching out to Fertility Home Care! We were shocked to hear Dandi's nurse cancelled last minute and caused more stress to your day. We are extremely glad everything worked out and you were able to get your dose of PIO timely and when it was convenient for you. We hope to be able to help another time if needed!
They made this experience so much better!
Gene and his team are wonderful to work with. Going through IVF can be so difficult for many reasons and they were so encouraging and helpful. Taking away the fear of the big shots made the experience so much better. Jessica is fantastic too! I highly recommend their service!
21 mars 2025
Réponse de Fertility Home Care
We are humbled by your kinds words, please know our hearts go out for every patient like yourself navigating this overwhelming process. We are here should you need anything at all.
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