FieldEdge Avis 46

Been with field edge for 3 months with problems starting day one. Customer service is non-existent as any problems that we address are answered with we opened a support ticket. We then hear nothing. Tried to cancel the contract due to issues and were told no that we would have to pay out the remaining of the contract. We are switching to a different software and having to pay the monthly fee to fieldedge for the remainder of the contract, even though it never functioned as presented. I highly recommend that you use a different software.

Based on our experience, we would strongly recommend others be very cautious before signing up and find a different software program.

Worst customer service ever! We have had them with our business and have had LOTS of issues and our support representative won't even email or call back. Missing downloads, wrong invoices, things not saving, problems with data for field techs. We have proof and documentation and no one listens.

Field_Edge Scams All Users! We have calls to submit and process, but Field Edge is not letting us do anything, at all. They will not even return any phone call. All of our service is done thanks to these scammers! May God so strongly discipline these forgers!

We have been using FieldEdge for about two years now. There have always been technical issues, but in the last year the issues are becoming more and more of a problem, both in the office and on the techs mobile devices. Customer service is also bad, and every time we contact them with a problem we are made to feel like it is user error, not a software problem. We are now in the process of moving over to another company and we have been told that we are stuck in our "Agreement" because we were not aware that there is an automatic "Agreement" renewal every year. I could go on, but long story short, they take your money, but it is difficult to get customer or technical support for the product!

*The GPS on tables fails to work 80% of the time regardless of what carrier we are on.
*Their promise to "Port" your existing phone numbers for free ad provide free marketing analysis is FALSE- as they take your marketing numbers from you and you can't get them back.
*The drag-and-drop dispatch board is not easy.
The ability to utilize your forms/proposals isn't something they could accomplish for us.
They billed us for 7 months for services we never had- refunds are hard to accomplish.
Their Docusing charges you for every signature line and we have 8 signature lines per proposal- not Free as represented.
Their "Training-Support" is not good.

We have been using Fieldedge since 2017 and have always been happy with it until now. Guess they have gotten so big that they forgot about customer service. Can't get anyone to talk to - have to do everything through chat (and you have to leave a message) or email. Very frustrating. Yes they make alot of useless changes and ignore the changes that would benefit everyone. Guess they have a big company with lots of users that get the first pick of what needs improvement. They used to have a blog that you could submit ideas.

This is the worst software ever made. They are constantly changing the things that did work and make sense and making it more convoluted and difficult. While the changes that should be implemented are completely ignored, and for there support, you have a better chance of riding a unicorn to have dinner with Merlin, Trump, and Elon Musk than you do of getting any where and that's assuming they answer the phone.

Horrible customer service and tech support

We are a family owned plumbing company and we have been utilizing FieldEdge for over a year now. Dispatching and mobile applications are easy and effective. Payment processing and call monitoring integration are extremly useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs. Tech support is very responsive and knowledgable. We would highly recommend FieldEdge.

Thomas Saelen is our representative and he is Awesome. He responds to any request quickly and if he's not to right source, he'll get me to the right source. He checks in on me to see if everything is going OK. He needs a raise :-)

Thomas is awesome! I can reach him whenever I need to and he always responds with a thorough email and follows up over the phone. He is proactive in ensuring we're using FieldEdge to maximize success!

Thomas is great!
Always quick to respond to our requests and concerns in a personable and supportive manner. It is always a pleasure talking with him.
It has been a learning curve with a few potholes in the FieldEdge road for us, Thomas and the team have been along for the ride the entire time!

FieldEdge has many beneficial capabilities and the software has come a long way from when we started with it in 2016. Our CSM, Thomas has made our experiences with learning the software and getting things more integrated a much better experience! We would recommend this software to other service companies.

FieldEgde has been instrumental in helping small business transform themselves by significantly reducing operational inefficiencies with an off the shelf software.

We are associated with our CSM (Thomas) who has been attentive, takes time in understanding our issues and provides meaningful updates and fixes. We expect to have a long and successful business relationship with Thomas and his team.

Austin is our customer service rep, and he has been amazing! He really cares about his customers and their needs. He also goes that extra mile to make sure we have everything we need by doing a review of our services every few months or addressing any issues which come up.
Pipeline Plumbing, Oregon

Outstanding service! Everyone we have encountered during our 1st year has provided fast, efficient & PROACTIVE methods for us to navigate going "live", covid & everything we need to run our business in between.

My 5 Star rating is for Austin Smith. We started using Fieldedge at the same time Covid-19 started. It made things difficult because most of us were working remotely. Through our struggles, we finally ended up getting Austin to help us. I’ve never had anyone be more helpful and patient. If he doesn’t know the answer, he does research to find out. If you have more staff like him, it speaks well for your company.

Austin, you have been an asset with our conversion to FieldEdge. Our company has a variety of ways our employees wish to learn the software, mobile app and features. Thank you for your patience and knowledge. I really appreciate your energy, and your impeccable experience in listening for tone of communication via email or phone call. Thank you for checking-in on us, and I look forward to working together in going to the next level with Premier FieldEdge.

Austin has been nothing but exceptional! Every question I have he gets the answer ! Even taking his time to make a demo and send my way to help me understand better ! 😊😊