Workiz Avis 130

Complete garbage ! No support at all !

Scam alert! Gypsies all they want is money nothing else no customer support no customer service. They take the money and they run.

They used be cool, affordable, with multiple options. Then, they lied to me about having to switch plans to a more expensive, less featured product. They then roped me into a year long contract(wasn’t presented that way) for a terrible terrible AI answering service. They dont even give you all the options. Awful. Every little thing that used to be included is now an “add-on” that you have to talk to the sales reps for. Ridiculous. Currently paying for an AI system that has actively lost us business. Their Call flows literally just s*** the bed randomly once a month with no explanation either. Cooked product.

5/7/26 Well they tried to onboard last night. When doing so they emailed every client we have ever had in the history of the company requesting a review for every job ever performed...some customers got 100's of emails....our customers were not real happy. The download has jobs but there is no prices so we can not see what customers paid for any previous history on their account. None. I have called them, I have emailed, and I have chatted. Now they are telling us it is because we had it formatted wrong. Then they should have told us. I am ready to get fight this in a legal battle because I am so over it.

5/6/26 We paid to join on April 1st. Then we paid again May 1st. Promised the world by the sales person. Wasted all that money!!!! Two payments have been made and still can't use it!! We still do not have onboarding done after two payments and they do not communicate with you about it. Literally NO ANSWERS. At first I was totally ignored. Then they pacified me by wasting my time on zoom calls only to tell me they will pass my complaint to the onboarding team. Now I am told they are working on it but no communication about it. I paid for marketing twice now for a total of $400 and can't use it so I wasted that money too. We have our clients in because we put them in ourselves, so we are trying to use it but we can't text our customers our ETA so that is making double work for us having to call them. We were told we would have so much texting and certain texts would not be counted against that number but we used up our texts supposedly...I asked about that too but have no answer why. I am going to have to duplicate all the work I've done during the last month and who knows how much longer because I have no answers. Now I am stuck in this contract but I will be leaving soon and they can fight me over it if it doesn't get better. If I had to choose again I would not choose this company. Beware. If they could get their act together, the software is nice and pretty easy to use. No complaints there but I have WASTED MY MONEY TWICE NOW...TWO PAYMENTS to have nothing yet. Sad.

Love that everything’s in one dashboard. Scheduling, invoicing, and even text reminders are all handled in one place. It saves us time and reduces a lot of day-to-day stress.

I started using this a few months back and it’s already made a noticeable difference. The team stays more organized, customers get automatic updates, and I’m spending a lot less time on admin work. Overall, it’s made day-to-day operations much smoother.

Service plans used to be a pain for my HVAC business, but now it’s simple and clean.

Running my service business has become so much smoother. I manage jobs, dispatch techs, and check progress from my phone. Reports give me useful insights, and automation cuts down on human error. Best investment we've made in years, hands down.

I’m not very tech-savvy, but the setup was easier than I expected. The onboarding team guided us step by step, and within a week my crew was using it comfortably. It’s been helpful for tracking jobs and staying organized.

Not a good company and not a good service.
Stay away

ONCE YOU SUBSCRIBE ITS IMPOSSIBLE TO DOWNGRADE OR CANCEL.

I am a small business owner using Workiz for field service management and phone services. Unfortunately, my experience trying to port out my business phone numbers has been extremely frustrating and unresolved for over three months.

I made multiple requests via chat and email to port out four business-critical phone numbers. Each time, I was told the request was “escalated” and that an account manager would contact me. After weeks of follow-ups, I was eventually informed that I never had an assigned account manager, despite being told otherwise multiple times.

Throughout this process:

I was never given a clear timeline

I was not provided with port-out PINs or carrier details

I received repeated vague responses such as “still in progress”

No one with authority contacted me directly, despite my requests

These phone numbers are essential to my business. The ongoing delay has disrupted customer communication and put my business at risk.
What Went Wrong / How Can This Company Improve

Workiz needs:

A clear, documented port-out process

Accountability when requests are escalated

Direct communication from qualified staff

Transparency and timelines for number portability

Holding customer phone numbers without resolution is unacceptable, especially for service businesses that rely on inbound calls.

What’s Important for People to Know

If you use Workiz’s phone system, be aware that leaving and taking your phone numbers with you may be extremely difficult. I strongly recommend clarifying port-out procedures in writing before relying on their phone services.

18 months with Workiz and I gotta say, their support team is what makes this whole thing work. We're about 10 people, nothing huge, but they've never made us feel like we don't matter.
Had messy situation with service agreement billing not syncing right with our accounting. I needed it fixed NOW and called support. They spent 45 minutes really understanding our workflow, tried different solutions, stayed on while we tested it live. Then followed up two weeks later on its own to check if it was holding up.
Every interaction is fast, helpful, actually solving the problem instead of just closing a ticket.
Workiz software's good, yeah, but it's that support that makes me recommend them to everyone. They've got your back, and that matters more than any feature list.

I am a contractor from Seattle and I highly appreciate Workiz as my ultimate CRM. Very user-friendly and my technicians love it.

Been using this platform for our HVAC company since last month and the customer service support is truly amazing. Had some questions about setting things up and they walked me through everything patiently. The branded client portal makes us look way more professional to our customers too. Definitely worth the switch.

We've been working with workiz for 4 months. It's really changed everything. The scheduling are incredibly good, our techs picked it up right away. I can follow the whole job from start to finish. Lead source integrations work like a charm too. At last software that work as we need. Great investment.

The inventory management system is exactly what our appliance repair business needed. We'd been struggling to keep track of our parts for so long but now we actually know what we have and where it is. It's straightforward and it works Definitely recommend.

Moved our general contracting business from servicemax and couldn't be happier. Workiz is really user friendly and simple. The online booking has been huge for us clients love the convenience. Price tracking and financial tools are spot on too.

Been using Workiz for my roofing company after leaving ServiceFusion behind. The invoicing feature is really good. Makes estimates and proposals way less painful than before. Our customers seem happier with the whole process now.

Very bad service