FIERCEPULSE Avis 84

Réponse : FIERCEPULSE

Actualisé le 9 mars 2025

Thank you so much for your kind words and for sharing your positive experience with FIERCEPULSE! 😊 We're thrilled to hear that you appreciate our customer service and that you're on the journey to finding your perfect pair of leggings.

Our team is always here to help with sizing and fit to ensure you get the best match for your style and comfort needs. We take pride in our high-quality, on-demand production, vibrant designs, and the amazing community of customers like you who inspire us every day! 💖

We can't wait to see what pair you choose next—happy shopping!

Réponse : FIERCEPULSE

Actualisé le 1 août 2024

Gabi,

Vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass Ihre Erfahrung mit unserem Top und unseren Leggings nicht Ihren Erwartungen entsprach. Wir bemühen uns sicherzustellen, dass unsere Produktbilder unsere Artikel genau widerspiegeln, und ich bedaure, dass dies bei Ihnen nicht der Fall war.

Bezüglich Ihrer Bedenken hinsichtlich der Strasssteine verwenden wir eine spezielle Drucktechnik, um den gewünschten Look zu erzielen, der möglicherweise anders aussieht als erwartet. Auf der Produktseite ist folgender Hinweis vermerkt: "HINWEIS: Es gibt keine Glitzersteine auf den Leggings, dies ist ein hochauflösender 3D-Druck, der realistisch aussieht." Unsere Produkte werden handgefertigt und auf Bestellung gedruckt, was uns ermöglicht, einzigartige und hochwertige Activewear anzubieten, bedeutet jedoch auch, dass wir eine eingeschränkte Rückgabepolitik haben. Weitere Details zu unserer Rückgabepolitik finden Sie hier.

Ich verstehe Ihren Frust über den Rückgabeprozess. Obwohl wir keinen vorausbezahlten Rückversand anbieten, möchten wir sicherstellen, dass Ihre Anliegen berücksichtigt werden. Bitte kontaktieren Sie unser Kundendienstteam unter support@fiercepulse.com, um Ihre Situation weiter zu besprechen. Wir möchten sicherstellen, dass Sie eine positive Erfahrung mit FIERCEPULSE haben, und schätzen Ihr Feedback, da es uns hilft, unsere Produkte und Dienstleistungen zu verbessern.

Beste Grüße,
Customer Service Team

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English response:

Thank you for your review. I'm sorry to hear that your experience with our top and leggings did not meet your expectations. We strive to ensure our product images accurately reflect our items, and I regret that this was not the case for you.

Regarding your concern about the rhinestones, we use a special printing technique to achieve the desired look, which might differ from what was expected. As noted on the product page: "NOTE: There are no sparkles on the leggings, this is a high-definition 3D print that looks realistic." Our products are handmade and printed on-demand, which allows us to offer unique and high-quality activewear, but also means we have a limited return policy. You can find more details about our return policy here.

I understand your frustration with the return process. While we do not offer prepaid return shipping, we want to make sure your concerns are addressed. Please contact our customer service team at support@fiercepulse.com to discuss your situation further. We aim to ensure you have a positive experience with FIERCEPULSE, and we appreciate your feedback as it helps us improve our products and services.

Best,
Customer Service Team

Réponse : FIERCEPULSE

31 juil. 2024

Hey Dawn,

Thank you for your review. I’m genuinely sorry to hear that you had a frustrating experience with our leggings. We take great pride in our products and are disappointed that they did not meet your expectations.

Our leggings are designed with a unique printing process on a white base fabric, which sometimes shows through when stretched, especially with darker colors. This characteristic is a result of our eco-friendly dye sublimation process, ensuring vibrant, long-lasting colors while being mindful of the environment. However, it sounds like the issues you encountered with the material and stitching are beyond normal expectations, and for that, I apologize sincerely.

Regarding our return policy, we do have a limited return policy which allows for exchanges rather than refunds, as each piece is custom-made on demand. This policy is clearly stated on each product page to ensure transparency before purchase. We aim to make the exchange process as smooth as possible, and we appreciate your understanding of our sustainability efforts.

To address your concerns, please reach out to our customer service team at support@fiercepulse.com with your order details and a photo of the issues you mentioned. We will be more than happy to assist you with an exchange, refund or any other solution that works best for you.

Thank you again for bringing this to our attention. Your feedback is invaluable to us, and we are committed to improving our products and services based on your insights.

Best,
Customer Service Team

FIERCEPULSE

Réponse : FIERCEPULSE

7 juin 2024

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

I understand your concerns regarding the quality of the leggings and the design of the beehive pattern. At FIERCEPULSE, we take pride in our high-quality materials and unique designs, but it seems we missed the mark this time. Our leggings are made using a white base fabric to achieve vibrant prints, and sometimes, this can lead to the base color showing through when stretched. This is a characteristic of our eco-friendly dye sublimation process.

I noticed that our customer service team reached out to you, offering a return for store credit or an exchange for a different design. However, it appears we haven't received a response from you yet. We genuinely want to resolve this to your satisfaction and ensure you have a positive experience with our brand. Please contact us so we can assist you further.

Thank you again for your feedback. We strive to improve continually, and your input is invaluable in helping us do so.

Best,
Customer Service Team

Réponse : FIERCEPULSE

7 juin 2024

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying the quality and variety of our leggings, especially our holiday designs. It's always fantastic to know that our products are bringing joy and compliments your way.

Your feedback truly motivates us to continue creating unique and high-quality activewear. If you ever have any suggestions or need assistance, feel free to reach out.

Thank you for being a part of the FIERCEPULSE community!

Best,
Customer Service Team