Fine Diamonds R Us Avis 

Just read the reviews below and I really wish I had not bought a ring via Amazon for my partner.
I bought a ring on 7th September via Amazon for her birthday in October. When she opened the box she had tried the ring on she had noticed there was a stone missing.
I had to go through Amazon many times to get any reply from the seller as they failed to reply to my numerous texts.
I was then advised that as it was past 30 days from the date of our had they would not refund me, but would do a repair.
I sent the ring back 3 weeks ago via next day special delivery, which the seller received and to date I have still not received it back.
Again I had to go through Amazon another 4 times and speak to their customer services team, as I did not get any replies back from the seller.
All I wanted was the ring I bought back or a refund, which Amazon are now processing.
The last correspondence from the seller to Amazon was that the ring would be back to us on Tuesday 14th December. I still haven’t received any reply from the seller to confirm how the sent to me and the seller has also failed to reply to Amazons customer services.
My advice to any potential buyers, is definitely read the reviews first, as if I had done this, there’s no way I would have bought anything.

Had many problems with my order. Paid for a ring on 28/11/19, finally got a ring that fitted on 13/2/20, it broke on 20/2/20. I emailed and asked for a refund on the grounds that the goods were faulty, rang 4 times and over a week later was told they would replace the ring but wouldn't give me a refund. As the last one broke after a week and took so long to arrive, I don't want another one. I don't trust them enough to send the ring back and will never order from them again. Think twice before ordering from this company!!

Excellent seller, very friendly. You can trust on him 1,000%
I'm very grateful with him

I made the mistake of ordering a ring just after Christmas. Took a good 2 weeks to arrive, no communication or order updates. Ordered more than one for choice, and sent various emails to check I could return. Not one of my emails was responded to. I eventually received the items, and sent a request to return other items. Had to phone several times, sent emails to request a return. Emailed for a return address to use, no response. Phoned, very unhelpful staff.
Sent items back and they were signed for the next morning. No refund, weeks later. Sent emails, phoned so many times chasing my refund. Was told the items have been 'misplaced'. Was promised a refund. Still didn't receive a refund, phoned company and no answer. Eventually told email would be sent confirming refund. No email received, no refund received.
Avoid this company!! It's more trouble than it's worth. No response and I'm still owed a refund almost 2 months after placing my order. Had to pay charges on my credit card as I've waited so long.

I placed an order for my wife's diamond eternity ring ready for valentines day via their website. I gave plenty of time for this to be completed and made sure I also commented in the box I would need it for 14th Feb. I also mentioned in the comments that as my wife was currently on maternity leave please could they send it to my work address.
No communication from the company until 3 weeks later on the day they were looking to send it to advise a) its ready, b) no they have to send it to my home address. This was on the 9th Feb. They did advise they would send it next so as it was being sent by Special Delivery it would be there either Saturday (which is a lie as you have to pay extra for that service) or Monday by 1pm at the latest.
I received the SD reference number which wouldn't work on track and trace all weekend. After speaking to Royal Mail today they confirmed it had a digit missing. After picking up the phone to FDrus they confirmed the correct number and dropped in that actually it hadn't been sent. It has actually only been posted today! at 11:34am, which I am sure they knew when they sent an incorrect tracking number.
POOR SERVICE with NO communication early in the order to confirm that they couldn't ship to a different address and lies after regarding postage. This isn't just a rant but its here for anyone else in my situation to see that this type of customer service is not acceptable and I would advise you to stay away and order from other websites / shops.

Item was very well priced, communication was excellent, as was delivery. Will buy from again in the future.