Firebird UK Avis 

I raised a question about Flow Control Temperatures and boiler efficiency and directed to the technical support department. I received a reply within two days which exceeded my expectations.

Boiler broke down week before Xmas phoned firebird customer service and spoke to Matthew who arranged an engineer visit the day before Xmas eve Brian arrived and fixed problem even came back Tuesday after Xmas for additional work, many thanks excellent customer care 😀

Had a firebird boiler for just over 3 years and had nothing but problems. We are on the 5th breakdown now, due to broken components and valves consistently leaking. We have been left without heating several times now including being left without heating or hot water for over 2 weeks during Christmas and have now had to move into a holiday cottage. It broke down the first week after installation. There is clearly something wrong with this firebird boiler. Really not happy with the constant breakdowns. These boilers are not fit for the purpose they are sold. Very costly in repairs.

Have had a problem with my heating system not working properly.
Called Firebird technical got some great technical support and direction from Brian and their engineer Kenny came out.
Very friendly and nothing to much trouble,
work through the system and got the system up and running again.
Woke up this morning and the house was warm.
Like to thank Kenny and Brian for all their help, very much appreciated.

Installed a Firebird combi boiler system. Well leak after leak now circulating pump. Only 3 years old and nothing but trouble. Never will I install Firebird systems again. Living in Northern Ireland found it very hard to get replacement parts. Had to wait a week for the pump. Next time it goes bad better to dump it and get something more reliable.

Had a firebird boiler for a year, nothing but problems. Awaiting a engineer for the 4th time in a year due to broken components, been left without heating several times now, last time I had to wait over a month for an engineer in a cold house. There is clearly something wrong with this firebird boiler and I feel asif the company is waiting for the warranty to expire. I also don’t like the companies attitude when I have raised issues! Not happy.

I recieved a call from firebird today for making a negative review which was not only unprofessional but intimidating and offensive.

The team at Firebird have been so great helping my family make the switch to renewable energy sources. They were so helpful throughout the process and we would recommend them to anyone looking to update their heating system.

Hello I'm Fred I had a new boiler fitted by my son because he said my one was to old.
He fits these new Firebird boilers all the time and reckons he can't find a better machine.
Anyway my review is that they are very good my oil doesn't go down as quick and it gets hotter quicker. I'm happy because the missus is happy.

Brilliant customer service from the Firebird team they went above and beyond for my family this year as we had our heating systems updated, would highly recommend.

Our Firebird oil combi boiler never worked properly from the day it was installed in September 2018.

A non-exhaustive list of issues we have have had:

Engineer out numerous times to fix leaks (so confident in the fix that he covered the vulnerable parts with tin foil and a rubber glove)
Engineer fixed Leaking capacitor
Engineer replaced blast tube
Numerous lock out incidents (a weekly occurrence)
Engineer replaced diverter valve
Engineer removed flap in the exhaust that should not have been fitted

On one occasion the engineer changed practically every component (control box, burner, pub) - a kind of whack-a-mole way to see why the wretched thing wasn’t working.

Firebird will reply to this saying it was something to do with the installation (it was done by an approved installer) or our water pressure (it isn’t).

Luckily we had a full warranty!

We have since replaced with a Worcester Bosch boiler which doesn’t give us a moments trouble.

You can imagine the fun we had with a sledgehammer when the Firebird boiler came out!

I will admit that Firebird are pretty responsive when you report an issue, but they just weren’t able to sort out the issues once and for all.

AVOID!

If I could give a zero review I would. We bought an Oil-fired condensing Firebird boiler in the US about seven years ago for $9K USD. The thing had a fire on installation, we had to replace the burner on the boiler within a day, and then had a major “puffback” that required $38,000 USD in remediation at year 6. Because they pulled out of the United States and left their customers who purchased their products completely high and dry, with no way to service… Local service people are unable, unqualified and unwilling to maintain the product. Those who used to service Firebird in the US won’t even touch it as the parts are impossible to get and claim working on the unit is not worth their time or risk. Now we have a major oil leak and no heat for the fifth time in seven years. We are done with Firebird. We will never ever endorse this product. Now having to replace with something more reliable. Waste of money, time, sleepless nights. Shame on Firebird.

I moved into my house with a new firebird boiler I'm new to oil so have telephoned in to customer service a few times.
I am super happy with the combination boiler and the support I have received from the factory in Devon its brilliant to know they treat you with respect even though my knowledge is very limited

My boyfriend and I decided we would try and go green so we have a solar heating panel and an air source heat pump fitted last January . We couldn't be happier with it our energy use has been slashed. So thankyou Firebird your system us helping us save for our wedding next year

I live in the Highlands and my plumber was concerned that my property wouldnt benefit from an Air Source Heat Pump. So we thought it wise to fit both I have a small Firebird boiler and a Firebird Air Source, best thing I ever done had it in over a year, and its supplied more heat and hot water than i need at a fraction of the cost of my old oil boiler.
I can definitely recommend Firebird products.

I have firebird boilers on my boats they take that sort of punishment everyday without a hiccup and run on diesel they are brilliant.

I fitted one of these boilers for my mum in 2018 it's been trouble free and really easy to service each year.
I now fit Firebird on a regular basis.
It's a great brand

My Firebird ecomax exterior oil combi boiler was commissioned 1st March 2019, it has been repaired under warranty already, the warranty has been extended to 2025 and since has needed a new diverter valve which although they supplied they didn't offer to fit or reimburse so at the time I thought it was out of warranty. They came out again last week and fitted 3 new parts for a mysterious pressure loss which their engineer could not tell me why it has happened. Oh and the week before it started leaking because a valve suddenly loosened. It has cost me £2500 in lost bookings this year and I am now replacing with something else. Would not recommend.

Excellent boiler I had mine fitted about 9 months ago its a combi and delivers all the hot water my daughters can use

I am not good with this type of thing,
I was asked how I like my new boiler and I thought it was worth trying to write this.
I used to have electric storage heaters and this boiler has changed my life.
I always felt cold and damp in the past I had condensation and mould every winter.
Now I am so happy no more mould I don’t need jackets in the winter and oh my the electricity bills have dropped so dramatically
Even though I have to buy oil I can’t believe how much money I have saved.
Firebird boilers have changed my life thank you so much

I fit oil boilers for my job.
I wouldn't fit a thing that causes me a problem.
Firebird boilers and the heat pumps are a pleasure to install and maintain
The support is immeasurable when comparing to othe makes. Best company on the market