Firebird UK Avis 

I have a Firebird boiler installed in my rental property it's been very reliable and my tenants say its much better on oil than the last property they rented.
I have just had a Firebird heat pump installed with underfloor heating and great looking cylinder in a box. So far I am over the moon with the products i have purchased

Hi I work on oil boilers all the time.
Poud for pound Firebird are the best that's the product and the customer service I get from Lee, the area representative. I won't fit any other make.

I purchased a Firebird oil boiler last year. It was the best price i could find for the style I wanted for my kitchen. it looks great with the digital panel on the front, the boiler is quiet and economical to run.

Our company has been fitting Firebird boilers in Devon for over 20 years.
I now run the company and I will not chnge, the product is great Firebird use quality parts and have an excellent after care service.
My customers are always impressed at how efficiently the boiler is.
Thanks

Hi we purchased our combination boiler in 2019 and I must admit I had a problem with it leaking.
I phoned Firebird and they sent there own engineer who checked the boiler thoroughly. He showed me the results and I had 8 bar water pressure he pointed out that the manual stated much lower water pressure or my warranty was void.
The boiler was repaired and I immediately had the pressure reduced before any other appliances were damaged.
Since then the boiler had been great. The service I received was excellent.

I wish I could rate 10 stars
My installer went sick in winter and left me without heating or hot water.
I called Firebird customer service who put me in touch with Lee, he called all the local engineers for me and within a day I had found a new installer and a better price. Since the boiler has been fitted it's been working lovely, thanks Firebird and especially Lee.

Brilliant boilers, just fitted the new slimline combi external. Found it easy to installer and it has great hot water performance.

Having installed a new Slimline combi in the kitchen. The ease of fitting and with everything at the front of the boiler for servicing in the future. Highly recommend as well as setting up to commission very simple. Having looked other brands the cost effectiveness my customer was extremely pleased. The other benefit is the 10yr warranty.

I have had firebird combi in for a year now.
My service engineer couldn't believe how clean it was inside and actually asked if we had used it all year.
I am very pleased with it.
Thanks Firebird

We bought a Firebird Boiler recently on recommendation from our heating installer .
Our problem was we didn’t have a lot of space so he suggested a slimline outside combination boiler, a new product but with tried and tested engineering so he told us.
Well we are really impressed loads of hot water it’s perfect for our situation.

Hi I don't usually write reviews.
I had a rocky start with my installation no fault of Firebird my installation engineer was bit lax to say the least.
Anyway my boiler wasn't working so I called Firebird and they agreed to send their own engineer to look at it for me.
Kenny came out and found numerous problems with the installation and took the time to explain to a laman why my boiler wouldn't work and there was nothing wrong with the machine.
Sure enough I have had the work carried out and the outside boiler is absolutely brilliant it heats my hot water so much faster than the old one.
Thank you so much Kenny and thank you Firebird for a great service and product.
Regards
George

As an Installer, we need to work with manufacturers that can provide stock when needed without delays
The after sales and support also needs to second to none.
Firebird score 100/100 on both fronts
making Firebird products our preferred choice

We had a firebird Envirogreen oil fired boiler installed over 4 years ago. The boiler has met all our requirements in keeping our home warm. The boiler has proved to be very economical and so reliable.

Having contacted Firebird today, I had the pleasure of dealing with Jake on 'Customer Services'. As a Customer facing representative he demonstrated dedication and determination (dealing with my many questions for the duration of our call) plus perseverance and patience (which contributed to a very positive outcome). Being employed within the Aerospace Industry (Design & Manufacture) I deal with Suppliers every day and believe that Jake's Customer Relationship skills were simply outstanding. His willingness to help was supported by knowledge, contacts and business good-will (very rare qualities in a world predominantly focussed on commercial considerations).

As recommended by a friend,we chose firebird for our next boiler after having a Worcester Bosch - what a superb decision!
The installer came and told us that we had made the right choice and despite reading some of these reviews on here, we are delighted with the product. I have since recommended to several of my family members and looking forward to being lovely and warm during the winter.

We had a firebird boiler installed was recommended to go for a more expensive one so we did nearly £5000 pound.
Within 6 months we had 2 breakdowns within 3 years we have engineers out a number of 25 times the control box that has the lockout switch keeps breaking down we have spent thousands on this boiler.
These boilers please think twice look around and avoid these completely unless you are prepared to throw money away.
We run a holiday let and this has caused us no end of misery with guests with no heating or hot water.

Please avoid using these boilers.

My parents have not had the best experience with Firebird, this is mainly due to the installation rather than the boiler. However, they have put a lot of effort into rectifying the problems.

After posting my original review below, the customer service team asked me to get back in touch. They have now registered my boiler and have given a 6 month warranty on it.

Very disappointed with the service. Our boiler, installed in 2019 has stopped working.
I have contacted Firebird and they are unwilling to honour the warranty as the product was not registered within 1 month of installation. I still have all the necessary paperwork from the time and all the details of subsequent services with a registered engineer.

Managed to find me a diverter valve even though they were on back order cannot praise them enough and Matt in customer service is a star

Although I have experienced a few problems with my boiler, the amazing customer service team, consisting of Matthew, Callum & Jake have consistently been there coming to my assistance & resolving the issues. They are professional, communicative & caring, nothing is too much for them. Thank you so much. Jean