Firmoo Avis 

857
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The ordering process was very straightforward and my order arrived quicker than was advised when placing my order which was a bonus!! I was very happy with the quality especially since I went for a th... Voir plus

Noté 5 sur 5 étoiles

Easy to order, responsive, arrived on time and so reasonable. Literally costed 8 times less than my usual opticians. I am delighted with the 2 pairs of glasses I've received. It was my first time us... Voir plus

Noté 4 sur 5 étoiles

The glasses are a great quality and look just as awesome as in the pictures. Only trouble is that I couldn't find any frame in the style I wanted that would suit a smaller head. Delivery was quick a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This was my second time ordering prescription glasses from Firmoo and won’t be the last. Excellent choice of frames, went with varifocal lens and all recommended options , colour change, waterproof co... Voir plus

À propos de l'entreprise

  1. Grossiste en lunettes
  2. aussi dans
  3. Boutique d'accessoires de mode
  4. Magasin de lunettes de soleil

Écrit par l'entreprise

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

857 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,8

Tous les avis

(857)

469 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Simply the Best

The highest quality Lenses in half-frames made of titanium, the best quality varifocals on the thinnest lenses. I would have paid a little over five times more in the high street for the same product. I am thrilled. I clean them gently. I am proud to wear this product

2 septembre 2026
Avis spontané
Noté 4 sur 5 étoiles

Amazing style and good quality

The glasses are a great quality and look just as awesome as in the pictures. Only trouble is that I couldn't find any frame in the style I wanted that would suit a smaller head.
Delivery was quick and packaging perfect, would definitely recommend.

1 septembre 2026
Avis spontané
Logo de Firmoo

Réponse de Firmoo

Hello Silvia,

Thank you for taking the time to share your feedback. We're delighted to hear that you love the quality and style of your glasses and that your order arrived quickly and well packaged.

We also appreciate you sharing your thoughts about the frame size options. We understand that finding the perfect fit is important. For future purchases, you may find our How to Find the Perfect Frame Size guide helpful: https://www.firmoo.co.uk/help-p-167.shtml.

If you ever need assistance selecting a frame that best suits you, please feel free to contact us via service@firmoo.co.uk or through the 24/7 Live Chat on Firmoo.co.uk. Our team will be happy to help you find a suitable option.

Thank you again for your recommendation. We look forward to serving you again!

Kind regards,
Firmoo Customer Support Team

Noté 5 sur 5 étoiles

Excellent experience

Excellent experience. I was able to get 2 glasses for the price of less than 50% what I will pay usually.
Quality of lenses are good!
I have now purchased a varifocal one to try out.

17 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Prescription glasses that won't cost an arm and leg…

I have been having my specs done in Ireland for the last 12 years (well technically it's every two years for eye check). And mind you, have been spending roughly 485euros for two pairs or 285 for 1 only. I had enough of the highway robbery.
FIRMOO is the absolute best. Price- economical. It will never cost an arm and leg. All you have to do is upload your eye prescription with pupillary distance as well.
In choosing your frame, the measurements are indicated as well in their website. So there is no guessing game.
Shipment took more or less 14 days. When it arrived, the specs and frame were not cheap looking. Looked classy and high quality. Highly recommended. Will order a second pair soon. Keep up the excellent work FIRMOO.

3 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. My initial order was oversized due to my mistake,but I was offered a coupon to re order another one at no extra cost.
I am more than impressed, I have introduced friends to order from them since my order. Rita

4 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautiful frames, affordable and great quality

Beautiful frames, very affordable, wasn't expecting the quality. I am delighted as I have a complicated prescription, I wear a balancing lens with one eye, I have astigmatism and extremely short sighted in the other eye and have varifocal lens. I am delighted with both pairs of glasses and have been recommending firmoo to all my friends

3 août 2026
Avis spontané
Noté 2 sur 5 étoiles

5/7 pairs of glasses order were defective

Honestly, this was such a disappointing experience, especially as a returning customer.

I had ordered from Firmoo before and had a decent experience, so I actually recommended them to family members. Based on that, we ended up placing a fairly large order of 7 pairs of glasses. Unfortunately, 5 out of the 7 now have to be returned because of different issues.

One pair appears to have an issue with the prescription. Another has what seems to be a defective lens, with one specific spot that creates a noticeable glare. The third pair is extremely flimsy and so small that it genuinely seems better suited to a child. The fourth pair actually cost extra because I was told adjustments needed to be made to the frame, yet the lenses are visibly protruding out of the frame. The fifth pair has arms that are so tight that putting them on feels like I am going to crack or damage the frame.

Having issues with the majority of a seven pair order, particularly after waiting over two weeks for it to arrive, is incredibly disappointing.

I contacted customer service and, while they did respond, the solution offered was for me to send the glasses back at my own expense before receiving a refund or credit. I actually had to argue the point before they agreed to reimburse the return postage.

What frustrated me even more was that I initially wasn’t asking for a refund. I simply wanted the faulty glasses replaced with properly made versions. Considering the number of defective pairs in one order, I thought that would have been a reasonable request. Instead, the solution was essentially for me to return everything, wait for the refund or credit, place another order myself and then hope the replacements arrive in acceptable condition.

For a returning customer who spent hundreds of euro and received an order where the majority of the glasses had issues, I expected considerably more effort to put things right. I would have expected the replacements to be arranged directly and properly checked before being sent out, rather than putting the entire process back on the customer.

I don’t know what has happened to the quality since my previous order, but this experience has seriously changed my opinion of Firmoo. Based on this order, I would be very cautious about placing a large order with them as it’s a clear hit or miss.

3 août 2026
Avis spontané
Logo de Firmoo

Réponse de Firmoo

Hi Darling,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how disappointing it must have been, especially as a returning customer.

Unfortunately, we were unable to locate your order based on the information available in your review. To help us investigate your case thoroughly, please contact us via the Live Chat on Firmoo.com or email us at service@firmoo.com with your order number or the email address used for your purchase.

If your order is eligible, you may also submit a Return & Exchange request through your Account Center. Our team will carefully review your case and work with you to find an appropriate solution.

Thank you for bringing this to our attention. We hope to have the opportunity to make this right.

Best regards,
Firmoo Customer Support

Noté 5 sur 5 étoiles

Great service

Great service. Customer care team are brilliant. Easy to contact and very helpful.They are concerned with making sure your order is correct and get intouch straight away if they have any issues

7 août 2026
Avis spontané

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