The ordering process was very straightforward and my order arrived quicker than was advised when placing my order which was a bonus!! I was very happy with the quality especially since I went for a th... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy to order, responsive, arrived on time and so reasonable. Literally costed 8 times less than my usual opticians. I am delighted with the 2 pairs of glasses I've received. It was my first time us... Voir plus
The glasses are a great quality and look just as awesome as in the pictures. Only trouble is that I couldn't find any frame in the style I wanted that would suit a smaller head. Delivery was quick a... Voir plus
L'entreprise a répondu
This was my second time ordering prescription glasses from Firmoo and won’t be the last. Excellent choice of frames, went with varifocal lens and all recommended options , colour change, waterproof co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.
Coordonnées de contact
Irlande
- service@firmoo.ie
- firmoo.ie
4,8
Excellent
857 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
First class service
Excellent service and beautiful glasses, am thrilled and such good quality.
I will definitely be back for a second set in the very near future.
Thank you
9 février 2026
Avis spontané
What a wonderful company
What a wonderful company. I had an issue, (think it was my own fault), I reached out to Firmoo and got a prompt response to say that they would rectify the problem for me. I am so delighted, can’t stop recommending them to all my friends. Thank you so much.
13 mars 2026
Avis spontané
No Glasses Six Weeks after Ordering
No Glasses Six Weeks after Ordering:
I ordered two pairs of glasses on 12th February 2026. To date (22nd March 2026), I have not received the glasses or even an update on shipping. I complained to the company and received an email on 10th March assuring me that the glasses order would be expedited. They are marked as still processing on the website, despite the fact that the website advertises a processing time of 8-11 business days and a shipping time of 5-7 business days. These time frames have been exceeded.
22 mars 2026
Avis spontané
Réponse de Firmoo
Hello Sandra,
We sincerely apologize for the delay with your order and for the lack of updates. We completely understand how disappointing and frustrating this must be.
After reviewing your order, we found that one pair of glasses has been completed and is ready to be shipped, while the other pair has experienced repeated lens breakage during the production process, which unfortunately caused the overall delay. We’re truly sorry this situation has affected your experience.
If you no longer wish to wait for both pairs to be ready, we can either ship the completed pair now and cancel the other pair for a partial refund, or cancel the full order for a full refund.
Our customer service team will contact you via email within 24 hours to confirm your preference. Please keep an eye on your inbox (and spam folder) for our email.
Once again, we are truly sorry for the trouble and frustration this has caused. Thank you for your patience and understanding.
Sincerely,
Firmoo Customer Support Team
It is lightweight small frame
It is lightweight small frame, fitted well ,very comfortable
20 mars 2026
Avis spontané
Love my glasses
Love my new glasses, frame fits perfectly the lenses are clear ( vari ) brilliant value
23 janvier 2026
Avis spontané
Surprisingly good quality and price
Surprisingly good quality and price. The parcel arrived in good time and shape, the goods are the same as usually bought in the shop or even better. And the price is excellent! Also the package is nice.
19 mars 2026
Avis spontané
Disappointed
I received my glasses today and the lens are not clear. I can’t see out of them clearly . I gave my correct prescription and I am disappointed after waiting two weeks
18 mars 2026
Avis spontané
Réponse de Firmoo
Hello Suzie,
Thank you for bringing this matter to our attention, and please accept our apologies for the issues with your glasses.
Please don't worry. Firmoo offers a 60-day return/exchange policy. Since that we're unable to locate your order based on the information provided here, we can't review your order details. Can you please contact our customer service team directly via Livechat (24/7) with your order number? So that our customer service team will better understand the optical issue you experienced, help analyze the possible causes, and provide the solution.
We look forward to resolving this matter for you as soon as possible.
Sincerely,
Firmoo Customer Support Team
It’s quick and easy to buy glasses
It’s quick and easy to buy glasses, they have a lovely range to choose from , I will be shopping here again for glasses
16 mars 2026
Avis spontané
Great glasses easy to order.
14 mars 2026
Avis spontané
Excellent customer service team.
Firmoo have a great customer service team who are very quick to respond to any issues. They have a great selection of glasses, l have bought several pairs at this stage. It has happened a few times where l was unable to use the glasses as it was blurry, l don't understand why this happened but Firmoo were very quick to rectify the issue.
12 mars 2026
Avis spontané
Réponse de Firmoo
Hello Jean,
Thank you so much for taking the time to share your experience with us!
We apologize for the occasional blurriness you've experienced. After reviewing your order history, we noticed that previous optical comfort issues were related to:
1. One instance where the prescription entered during ordering did not match your actual prescription;
2. Another instance where the frame and lens type selected were not suitable for your intended use (our finished sunglasses are designed for single vision distance by default, while you needed lenses for near vision);
These are common challenges when ordering online, and we truly appreciate your patience and understanding as we worked to resolve them. Our customer service team has explained these details in previous email communications with you. Please feel free to check your inbox (including spam folder) for reference.
Thank you again for your continued trust in us. If you ever have any questions or need assistance with future orders, please don’t hesitate to reach out (Livechat: 24/7)!
Sincerely,
Firmoo Customer Support Team
Quality of glasses are superb
Quality of glasses are superb
Tracking of items is spot on.
Upload your prescription and off you go.
12 mars 2026
Avis spontané
Outstanding Quality
I admit I was totally sceptical about ordering from Firmoo and mostly chose them because of the cost.
The service from start to finish was outstanding. The ease of ordering was straight forward, the updates through out was excellent, the tracking and delivery was easy to see and from departure to delivery in Ireland was one week.
The glasses I received are of excellent quality and far exceeded my expectations so Firmoo have won a customer for life.
David Buckley.
27 février 2026
Avis spontané
Excellent product
Excellent product, so many choices to choose from and quick delivery
17 février 2026
Avis spontané
First pair of glasses will definitely order again
First pair of glasses I ordered i put in wrong lenses by mistake and got onto customer service who are replacing free of charge and I dint have to send back old pair - really impressed with this - will definitely order again
1 février 2026
Avis spontané
The glasses are exactly as advertised
The glasses are exactly as advertised. The lens and frames are perfect. Delivery took two weeks to Ireland.
The quality is excellent.
10 mars 2026
Avis spontané
User friendly interface in website
User friendly interface in website, limited but lovely quality frames to choose from, very competitive price and attractive one year warranty.
8 mars 2026
Avis spontané
Hesitated at first to place an order…
Hesitated at first to place an order but I'm so pleased I did.
Any concerns I had were for me in my own head. I uploaded my prescription, entered the information I had and ticked my requirements. I'll definitely be ordering again.
Quality excellent
Choice - fantastic
Value for money - exceptional
23 février 2026
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.