First Local Services Avis 

The service was outstanding, with an immediate response time. Mick T arrived promptly, displaying professionalism and expertise, and completed the work efficiently. Many thanks. Carolyn Evans

Fast response and got the blockage sorted quickly and professionally.
Credit to Chris W.
Thanks again.

Called in the late morning and problem was resolved by 4pm. Chris W was excellent - communicated his ETA, arrived on time, swiftly solved the problem and tidied up too. Highly recommend. Thank you Chris!

On time, straight to work, courteous, kept me updated

Had a lovely lad called Jack who was professional and courteous, went above and beyond what I expected as it was a difficult job to access but he kept going until it was sorted. I felt for him when he first arrived as all his equipment was frozen due to the -7 overnight but we got some hot water and sorted it. Thanks Jack 😊

Mick T was great, quick, through

Very professional and we’re clear on the charges.

Liam came, he was friendly and professional, he explained what he was going to do and I was able to pay there and then.

Called out for a blockage. Liam arrived quickly, he was a very friendly and professional. Liam worked in a extremely tidy manner. We would definitely call if we have any problems on the future.

Excellent service. Called out to an emergency blocked drain on Saturday morning with sewage backing up into the house and garden. Arrived within 2 hours and removed severe blockage through perseverance. Also discovered pipe had collapsed with endoscope camera. Jack was very polite and professional. No fuss.

Outstanding service. Polite and efficient throughout. Jack, the engineer to visit us was thoroughly professional and charming.

I contacted unblockers.net on a local number at around 8:00 in the morning to unblock my blocked waste stack. They booked First Local Services to attend. Had to check whether anyone would arrive as 5 hours later no one had arrived despite the promise of a 1 hour response time. First Local Services eventually arrived just after 5:00 in the evening. I told Tommy from FLS that the stack could be separated at the top by undoing the jubilee clips (as this had been done before) and the blockage could then be accessed and quickly cleared. Tommy informed me he didn’t have any ladders so couldn’t use this method.
After locating the correct manhole cover (in my neighbour’s front garden) I was told that a CCTV survey would be required and Tommy quoted £85. The CCTV survey showed us what we already knew, that there was a blockage. This was to be removed by high pressure water jet and the use of this was quoted as £79 per half hour. After the blockage was removed an extra half hour jet wash was advised for descaling. Tommy informed me that the CCTV survey had shown that the bath waste pipe was intruding into the stack and this was obstructing waste causing blockages. I did ask Tommy if he was sure this wasn’t the basin pipe which is above both the toilet waste pipe and the bath waste pipe (so couldn’t cause this blockage) and after asking my wife to run some bath water down the waste, water could be seen on the camera which is looking up the stack but it was difficult to tell if this was indeed from the protruding plastic pipe. I have since checked and the pipe that was seen on the camera is not the bath waste pipe as this plastic pipe does not connect directly to the stack but it is joined to a metal pipe that connects to the stack.
So, with all of the above charges plus £69/half hour for labour the total cost plus VAT (which was never mentioned until the bill was presented) was just shy of £460 for an hour! Anyone thinking of using FLS needs to be aware that they charge £165.60/hour for labour, £189.60/hour plant use and £102.00 for a CCTV survey (all inclusive of VAT which unless you’re a VAT-registered business you’ll have to pay).

They did a very good job at a reasonable price. Communication was good and each step of the procedure being carried out was fully explained as the work progressed. Tommy the engineer carrying out the work was very efficient and very customer friendly. He is a credit to the organisation.

I found Nathan a very professional person very polite knew exactly what he was doing and may an extremely good job of it. I would definitely recommend the firm.

There was a blocked drain in my elderly Dad's garden. I easily found First Local Services and called them. The engineer came within one hour, worked in the rain, kept us up to date with what he was doing and the costs.
He showed me the video of tree roots inside the drain once he had cleared the blockage and advised me of options to keep the drain working smoothly.
Brilliant, prompt, helpful, reasonably priced with no call out fee and informative. It wasn't the best film I've watched, or the cheapest but I found it interesting and reassuring. I would definitely recommend these guys.

Response was quick and the service was excellent .
No call out fee, clock stopped when had to go for a part to the shop.

Thanks Lewis (elliott)...great job and quickly resolved our queries.

Jack came out to fix a blocked waste pipe he was happy and kind while working efficiently and cleanly 10/10 service

Blocked surface water drain cleared of sand and grit build up. Jack was polite and professional and cleared the drain in less than an hour. Would use again.

Clear communication and information about problem, advice going forward.
Fair pricing.
Helpful engernieer

Excellent service, able to come out with no delays. Mick T attended and was very professional, knowledgeable and work carried out in a timely manner. Thank you.
Carolyn Evans