First Local Services Avis 

Approached First Local Services for a CCTV Drainage survey and report and cannot recommend them highly enough. Really easy to work with and the expert who attended for the survey (Glen) was fantastic. Very personable. Really helpful. Clearly very knowledgeable. Very thorough. And the report that followed was great; very clear and addressed everything that was asked and raised during the survey and inspection.

Glen was very pleasant, diagnosed the cause of the problem, which was a few doors away, sorted it efficiently, and gave us both an explanation and reassurance that we weren't likely to have it again for many years at least.

Great company, very responsive and speedy to arrive ! Charlie made quick work of our blocked drain issue and completed it in a timely manner ! Very happy with service and price was very fair considering quality of work and speed of response !

Had a water leak entering a kitchen drain off a shared water supply. Steve worked hard to find the cause, which wasn't straight forward, and fixed it. Very impressed.

Friday morning First call out, they turn up the next hour.
- a young guy in trainers and track suit was there for less than half an hour.
- ⁠he wanted to use camera before rodding (because it is an extra charge obviously).
- ⁠said he it a blockage 40 cm away from boundary inside the property
- ⁠didn’t notice the vent or suggest it could be a siphon.
- ⁠simply said it had to be a collapsed drain and that is best to phone Wessex water.
- ⁠never mentioned about the legal aspect of not going pass the boundary for a private company like yours or saying it is too closed to main.
Total paid £330 for nothing.

- ⁠Phoned Wessex water and their engineer was shocked by the above: there is a siphon before the main which is private and needs to be located! Simple.

Been asked to send an email to management asap so they can raise the query. Did so at 3:45pm.

- ⁠no answer over the weekend even though they are meant to be a 24/7company!
- ⁠called over the weekend never picked up phone!
- ⁠after talking with consumer right act advisor about the case I have been advised that the service was miss guided and incomplete.
- ⁠been told by Aby the manager that I was told all the above by the first guy (struggling to call him an engineer now because of his attitude and lack of knowledge). That was not true otherwise I would have made different decisions and save me 5 days of poo pilling up!
- Aby, the manager quite abruptly and pretty rude didn’t even try to understand my points and questions and just kept on saying that it was the law for private companies not to go near the boundary.
- Aby said I would have to pay a new fee for them to come back and that I was booked Tuesday at 9 am!!
- ⁠phoned at 9:30 to be told that I am booked today as soon as possible without a time given!
- ⁠another young lad in track suit trousers turned up at 11:30 am without any knowledge of the situation to do exactly the same than the first one!!

It is only after a quick response from Wessex water management that I got all the info needed which were contradictory to everything said by first local services members or managers!

Just a rip off!

Found proper Dyno rod people that charge half of what they charge to do everything they can to unblock and not charge more every time they take out an extra tool of the van!!

Absolute disgrace of a company.

They responded quickly to my initial contact and were quick and efficient.

We had an emergency situation of serious blocked drains for a block of flats. First Local Services Gloucester were the first to respond and did a brilliant job.
James attended and stayed for over 24 hours to solve a terrible crisis. What a brilliant guy he is.
Bailey and Jim at the Gloucester office could not be more friendly and reassuring throughout the process. Finally they helped send through the report for insurance purposes. Well done the team!
James

When my elderly mum, living on her own, called Hemel Hempstead Drains to unblock a drain, First Local Services arrived.

They quoted a lot of money for major excavation works, without proper investigation or considering the most obvious cause.

After 4 hours of mostly digging up the floor in her home, mum suggested they look for a fat ball in the drain as they seemed unsure of what to do. A fatty deposit was then discovered, removed by hand, after which the drain was found to be clear.

They left her with a hole in her floor and a smashed electrical switch, having charged her over £3,000.

Very friendly and polite. Nothing was too much trouble, very knowledgeable and professional. Cleared blockage quickly.

Glen did a fantastic job. Problem sorted efficiently and professionally

Just had an engineer visit (Steve), to unblock our main drain before it goes into the street…
After a bit of detective work, checking other houses in the street etc, he deduced that the problem is in the main sewer as 6 houses in a row were all backed up.
So I am about to call Anglian Water to get them to solve the problem.

I was also not charged.
Great service 👍🏼

Glen is a top man. Arrived on time, friendly, explained everything, got the job done and cleaned up everything.

Highly recommended!

Larry did a great job, professional and polite.

Larry was a massive help in a large and not very pleasant job that reared it's head for us at our Hotel with awful timing (as it usually goes). He worked incredibly hard and managed to solve the problem in good time given the severity and was also exceptionally kind and professional to myself, staff and any guests he needed to interact with. Highly recommend him for anyone and will likely be looking to him for future work both professionally and personally!

Service is good but unexpectedly high charge for minor work. £355 for just over 30 minutes work. Unfortunately can’t argue the cost once the work is completed. Will not use them again due to cost.

Returned home to find had a blocked toilet and water had dripped into the room below, sent a request via the website rang me within 30 mins to book to come out, was told £150 + vat per hour then £79 + vat for equipment used after the hour. Made the appointment for them to come back holiday Monday they arrived explained what had happened and first they had no signal to do the online invoice so had to give them the WiFi so they could do it, was told £150 +vat per hour and then £79 +vat for the equipment that will be used in that hour which isn't what I was told the first time I rang up. They started to look at the toilet put the snake thing down and so called cleared it then said if blocks again will need to descale toilet and pipe. They were there 15 mins flushed the loo twice and seemed ok. Then the invoice came he couldn't email it to me as had no signal even though I had given the WiFi code so should have been able to, then told me the amount of £274 to pay for the 15 mins they were here only seeing the amount on the phone screen, asked for invoice to be email across. Later that afternoon used the loo and only to find it's blocked again ring them up tue am and to be told that if they were to come out again would be £580 to descale the toilet! I said they haven't completed the job right as was still blocked and he just kept telling me on the phone that advised to revisit be £580. Well I said forget it not paying that when they haven't done the job properly in the first place. Asked for the report to be sent over via email and the invoice had also emailed them three times finally got the invoice through and the report after ringing them again. Wouldn't use them again totally ripped off and really poor customer service, a 15 min job costing £274 ridiculous when not sorted the issue. Having to sign things on the phone screen and not given time to read it and felt like had to sign it and not question anything.

Larry did a fantastic job. Worked hard to sort out our many drain blockages. Thank you so much for a first rate job.

Great experience from Glenn and Bob, nasty sink blockage all cleared in no time at all.

Very good lad

Had a blocked drain sorted out by Larry who was polite and gave good service,it was a bit more expensive than expected but satisfied overall and would recommend