First Local Services Avis 

Taylor was punctual and extremely courteous through his visit. He quickly diagnosed the problem which wasn’t obvious and rectified it after thoroughly examining all of the drains and gulleys on the property. He worked cleanly and efficiently and we wouldn’t hesitate to recommend or use him again ourselves should the need arise.

Very expensive for what it was - whatever they quote you it’s actually £148 per half hour. They quote £69 per half hour for manual and £79 if they have to use machinery. Here’s me thinking we were foolish to think it was either or and not BOTH though it seems other people have thought this from their quote so perhaps it’s a business tactic not to make it explicit. In the end 500 quid for a pretty simple 45 min drain unblock. Very lovely bloke and he did the job but you could find a more honest and cheaper company. I think there may be a reason this company isn’t on Check a Trade…

Larry was extremely diligent in sorting the problem

Mick T was brilliant, thanks a lot

Larry started late on a Friday afternoon and worked very hard for three hours and solved a nasty external blockage issue. It was a very hefty bill of over £1000 in the end but it was an issue that I couldn't resolve myself so had to bite the bullet. Satisfied with an urgent job if at a very high price ultimately.

Consumers requiring drainage services should exercise extreme caution regarding this company's charging mechanics. While hourly baselines are verbally stated on the phone, the way they stack charges on-site is highly exploitative.They bill a premium labor rate of £150/hr + VAT. However, they then strip out the standard portable tools required to perform the trade (a jetting hose and a rigid cable) and bill them simultaneously as a separate, recurring "Plant Use" charge of £79 per half-hour (+ VAT). Stacking these fees means you are quietly billed an astronomical total operating rate of £308 per hour for a routine van visit.This job was not an active emergency, and the company could not even attend on the first day I called. Despite being a scheduled next-day booking, an engineer attended my property for under 2 hours and 40 minutes, used zero parts or materials, and left me with a staggering £924 bill. Crucially, the engineer at one point insisted that he would need to dig up my lawn to resolve the problem. Within 10 minutes of refusing this excavation, he cleared the blockage, but then tried to quote me an excessive £500 + VAT just to replace the cheap plastic valve.According to official Checkatrade industry data, a combined domestic drain rodding and high-pressure jetting project typically averages between £180 and £400 total. Furthermore, despite a massive £395 "Plant Surcharge" on my invoice, there was absolutely no heavy industrial machinery or vacuum tanker lorry on-site—only a standard technician's van utilizing basic portable tools.They aggressively round up time blocks to maximize the invoice, and management completely rejected a fair local market settlement for the actual time spent on-site. I intend to lodge a formal report with Trading Standards and initiate a merchant dispute via my bank to challenge these predatory charges.

Larry from first local services was first class! Our drainage problem was baffling, but Larry was methodical, tenacious and very professional in his pursuit of the issue. He had to use a combination of CCTV, mechanical clearance and jetting to locate the blockage and clear it. He was friendly and communicative throughout, talking us through each step and showing us the results. It wasn't cheap, but the costs were all clear upfront, and ultimately he solved our problem and we were delighted with the service.

Polite and proffesional very efficient and tidy work. Thank you and recommend Larry

We had a fantastic experience with Larry at First Local Services. He came out to use CCTV to inspect our drain pipe and check exactly where it connected, and whether our builder had installed it correctly.
Larry spent about an hour on the job and was extremely diligent and thorough throughout. He took the time to carefully assess everything and clearly explain what he was doing, which gave us a lot of confidence.
He was also very friendly and approachable, and importantly, there was absolutely no pressure or pushiness about additional services. He just focused on the job at hand, which was really appreciated.
Larry was respectful of both our property and our neighbour’s, even needing to access next door to check their manhole — he handled this courteously and professionally.
Overall, a top-notch service. I wouldn’t hesitate to recommend Larry to anyone needing reliable and honest work done. Thanks Larry.

We had a fantastic experience with Larry at First Local Services. He came out to use CCTV to inspect our drain pipe and check exactly where it connected, and whether our builder had installed it correctly.
Larry spent about an hour on the job and was extremely diligent and thorough throughout. He took the time to carefully assess everything and clearly explain what he was doing, which gave us a lot of confidence. He was also very friendly and approachable, and importantly, there was absolutely no pressure or pushiness about additional services. He just focused on the job at hand, which was really appreciated. Larry was respectful of both our property and our neighbour’s, even needing to access next door to check their manhole — he handled this courteously and professionally. Overall, a top-notch service. I wouldn’t hesitate to recommend Larry to anyone needing reliable and honest work done. Thanks Larry.

Larry was highly professional, we felt entirely confident in his knowledge and abilities, he was thorough and explained step by step what he was doing involving us in each decision to make sure we were informed and he made a very stressful situation immediately feel calmer. He appeared expert in his knowledge and skills. He was very nice and pleasant to deal with and we found him very trustworthy. We would not hesitate to use this company again on the basis of today’s service.

The operative,Larry,( Lawrence) was very polite and helpful. Kept me informed of what he was doing and progress during the job.
He tracked down the problem after extensive exploratory work on my premises, to a blockage some distance away which severn trent water were on site and dealing with it. He then liased with their operatives who then re assured me that my problem would soon be resolved. Lawrence excelled with good communication.

I had a blocked drain and a toilet threatening to overflow.Larry came out and got to the problem very quickly! He cleared the drain of a build up of limescale and then attended to a leaking toilet that had been caused by Faulty installation.He worked tirelessly whilst he was here to insure that he left me with the problems sorted! Thank you Larry 😃

This was a tricky situation needing dismantling of foul pipework (luckily pushfit). A complete blockage due to limescale build-up was cleared in good time. Joe H was excellent, efficient and very polite considering the nature of the job (perhaps spare clothes next time!😃 Have no hesitation in recommending Joe and this company.

Larry attended our rental property very promptly on a hot Saturday afternoon to unblock a drain caused by our tenants not managing their waste correctly.

He was super efficient and explained every step of the process. He was very considerate in the way he parked in a crowded street so that he didn't cause issues for neighbours. He was friendly and chatty, and resolved the issues promptly and effectively. He was very methodical and thorough in his approach and we are confident that he resolved the issues.

We will definitely use First Local Services - and especially Larry - should we have any issues in the future.

Very quick and thorough. Lawrence was very polite and helpful.

Rapid response and hard working people. Chap that came around was knowledgeable and friendly, suggested some Very good tips for future, demonstrating his reasonableness. Great job guys!

The gentleman was polite, explained everything,done a thorough job cleaned up afterwards

Larry was generally efficient and usefully full of information; the whole job was finished in good time and left me with a positive impression of the company. Thank you.

Nic and Peter were excellent without exception. Despite it getting relatively late on a Friday evening they were professional, friendly and extremely thorough. Nic was fantastic at keeping us in the loop and explained everything they were doing along the way up until the problem was resolved. I would 100% recommend these guys and will be keeping their contact details for any future requirements we may have.