This was our second time ordering a mat with our company logo from First Mats, and once again, we’ve had a fantastic experience. Their prices are competitive, they respond quickly to enquiries, an... Voir plus
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I bought a mat for home gym. Great products ! Excellent website, loads of choice, quality products. I had an enquiry - I got straight to a person who was really helpful - no long wait for 500 optio... Voir plus
L'entreprise a répondu
Mats have not been delivered and no tracking is available. I was assured that a new order would be generated and sent out along with new tracking information sadly this has not happened.
Super easy to order, good updates come through on whatsapp and the quality for the price of these mats is great - thank you!
À propos de l'entreprise
- Fournisseur d'équipements de sécurité
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Entreprise de matériel de manutention
- Fournisseur de produits en caoutchouc
- Magasin de moquette
À propos de First Mats
Écrit par l'entreprise
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Coordonnées de contact
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Royaume-Uni
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered two mats with our logo on them
Ordered two mats with our logo on them. The mats were made and delivered quite quickly. The quality of the mats is amazing. Other businesses have asked me about them because they love them too. 100% recommend
2 octobre 2026
Réponse de First Mats
Thank you so much! We’re delighted both mats turned out so well, and even happier to hear other businesses are noticing them. That’s the best compliment a logo mat can get. Thanks for the recommendation, and feel free to send anyone who asks our way. We’d be glad to help them too.
The First Mats Team
Great mat.Well pleased
Great mat.Well pleased. Excellent communication with the company. Would definitely recommend 👍
5 octobre 2026
Réponse de First Mats
Thanks very much! 👍 We’re glad you’re pleased with the mat, and it’s good to hear the communication worked well for you. We always try to keep customers in the loop from design to delivery. Thanks for recommending us, and for choosing First Mats.
The First Mats Team
Fast turnaround for two made to measure…
Fast turnaround for two made to measure mats which are great quality and a fair price.
2 octobre 2026
Réponse de First Mats
Thank you for taking the time to leave a review! We’re pleased both made-to-measure mats arrived quickly and that you’re happy with the quality and the price. Getting all three right is what we aim for. Thanks for choosing First Mats, and we hope they serve you well.
The First Mats Team
Great to deal with very impressed with…
Great to deal with very impressed with result
28 septembre 2026
Réponse de First Mats
Thank you! We’re really glad you enjoyed dealing with us and that you’re impressed with the finished mat. Thanks for choosing First Mats, and we’d be happy to help again any time.
The First Mats Team
Réponse de First Mats
Thanks for the review! Great to hear you’re happy with both the mat and the service. We appreciate you choosing First Mats.
The First Mats Team
Réponse de First Mats
Thank you! 👍🏼 We’re glad the mat lived up to expectations and arrived promptly. Thanks for the recommendation and for choosing First Mats.
The First Mats Team
First mats
First mats, what's a terrible service this company is not to be trusted they failed to deliver entrance Mat and even tho they said they was making a refund still waiting two weeks later. The service from David was shocking failed to even return phone calls when he said he would.if you are considering using this company be prepared for shocking customer service and not receiving the goods that you paid for. Still waiting for £580 to be returned and we paid in full.
14 septembre 2026
Avis spontané
Réponse de First Mats
Craig,
We’re sorry the delivery problems caused frustration. However, we need to clarify the support provided and the status of your refund.
Your logo mat was ordered on 16 September, manufactured and dispatched on 18 September, and first taken out for delivery by UPS on 21 September.
UPS repeatedly recorded the business as closed when delivery was attempted. David called you within 15 minutes of the first unsuccessful delivery notification to check the details, then contacted UPS to arrange another attempt.
We continued following up with you and UPS, offered delivery to an alternative address and, with your agreement, arranged delivery to a UPS collection point. Your mat remains available there.
When you said you no longer wished to wait, we processed your full £580 refund on 30 September, without waiting for the mat to be returned. Our payment records confirm the refund has been processed and approved by the Mastercard network. We can provide confirmation and any available transaction reference to help your card issuer trace the credit.
The delivery experience was disappointing, but our team acted promptly, remained in contact, arranged an alternative you agreed to and processed a full refund. All of this took place within the originally quoted 7–10 working-day lead time.
First Mats
Fast service for a great mat
Fast service for a great mat! Really easy to use the design planner and amazed at the speed it arrived-thank you!
30 septembre 2026
Réponse de First Mats
Thank you, and you’re very welcome! It’s great to hear the design planner was easy to use. We want getting your mat exactly right to be as simple as possible. We’re glad the speed of delivery impressed you too. Enjoy your new mat, and thanks for choosing First Mats!
The First Mats Team
Fabulous Mat and top quality
30 septembre 2026
Réponse de First Mats
Thank you! We’re thrilled you think the mat is fabulous and that the quality lived up to it. Thanks for choosing First Mats, and we hope it looks great for a long time to come.
The First Mats Team
Bought absorbent mats and they work…
Bought absorbent mats and they work brilliantly- would highly recommend
Thanks
30 septembre 2026
Réponse de First Mats
Thanks for the great review! We’re really glad the absorbent mats are doing their job well. Keeping floors dry and clean is exactly what they’re made for. We appreciate the recommendation and thank you for choosing First Mats.
The First Mats Team
First class service
First class service. Got what I wanted in good time and with little fuss. Particularly like the ability to order custom sizes.
8 octobre 2026
Avis spontané
Réponse de First Mats
Thank you for the first-class review! We’re glad everything went smoothly and arrived in good time. It’s great to hear the custom sizing was useful, because no two entrances are quite the same. Thanks for choosing First Mats.
The First Mats Team
Réponse de First Mats
Thank you! We’re so pleased you love the mat and that the quality impressed you. Thanks for choosing First Mats.
The First Mats Team
Great Service and quality mats
Easy to use website to make a custom mat. I had the wrong colour delivered by mistake but it was replaced free of charge and completely hassle free. Great customer service.
29 septembre 2026
Réponse de First Mats
Thank you for such a kind review, especially after we got the colour wrong the first time! We’re sorry about the mix-up, and glad we could put it right quickly and without any hassle for you. It’s great to hear the website made designing your mat easy too. Thanks for your patience, and for choosing First Mats.
The First Mats Team
Excellent service — highly recommended!
This was our second time ordering a mat with our company logo from First Mats, and once again, we’ve had a fantastic experience. Their prices are competitive, they respond quickly to enquiries, and the turnaround on our order was impressively fast.
The whole process was straightforward and hassle-free. It’s a pleasure to deal with a company that makes ordering so easy and gives us every reason to return.
We couldn’t recommend First Mats more highly. Thank you for another brilliant experience!
28 septembre 2026
Réponse de First Mats
Thank you so much, and thanks for coming back to us a second time! Repeat customers mean a great deal to us, and it’s brilliant to hear the whole process was just as smooth this time round.
We’re glad the pricing, quick replies and fast turnaround all hit the mark. We look forward to helping with your next mat whenever you need one.
The First Mats Team
Great service Quality product
23 septembre 2026
Réponse de First Mats
We’re glad you were happy with both the service and the mat. Thanks for choosing First Mats.
The First Mats Team
Réponse de First Mats
You’re very welcome, and thank you for taking the time to leave a review! We’re glad the mat arrived quickly and that you’re happy with it. Thanks for choosing First Mats.
The First Mats Team
Great products, great service
I bought a mat for home gym. Great products ! Excellent website, loads of choice, quality products. I had an enquiry - I got straight to a person who was really helpful - no long wait for 500 options on the automated answer phone ! Great business. Cannot recommend too highly. Delighted customer :)
6 octobre 2026
Avis spontané
Réponse de First Mats
Thank you, we’re delighted you’re delighted! :) A home gym is a great place for a quality mat, and we’re glad you found plenty of choice on the website.
It’s lovely to hear our team was there to help when you called. We think talking to a real person is how it should be. Enjoy your workouts, and thanks for choosing First Mats.
The First Mats Team
outstanding service
outstanding service, fast delivery and the mat was of excellent quality. will definitely be using them again!
25 septembre 2026
Réponse de First Mats
Thank you for such a fantastic review! We're thrilled the service, delivery and the mat itself all hit the mark for you. We'll look forward to helping you again next time.
Easy to use web-site and replied…
Easy to use web-site and replied quickly to our questions.
We order 1 mat which arrived on the day we were told and looks great.
22 septembre 2026
Réponse de First Mats
Thanks so much for your review! We always try to get back to questions quickly, so we're glad that helped. It's also great to hear your mat arrived on the day we promised and that it looks great in place. We appreciate you choosing First Mats.
Very good quality and made just the way…
Very good quality and made just the way I like it
Thank you from coopers
4 octobre 2026
Avis spontané
Réponse de First Mats
Thank you, Coopers! We're delighted the mat came out exactly how you wanted it. Getting the details right for each business is what we're all about. Thanks for choosing First Mats, and we hope it gives your customers a great first impression.
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