Flawless from order to delivery. I cannot fault a single thing. Order, sit back and a beautiful product will arrive, and ours arrived before anticipated. The logo mat we ordered has exceeded our expec... Voir plus
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I used the online design service but also received a little extra help making adjustments. My large entrance mat was delivered 12 days after purchase which I think is good for a bespoke item. I... Voir plus
L'entreprise a répondu
I was thrilled with my new mat for the shop, its excellent quality and the hair doesn't stick to it at all! (Barbershop) The graphics on the mat are really easy to read and the company were very helpf... Voir plus
The software to design a custom mat is very intuitive. The options for colour and size should meet most needs. The follow-up after initial design is helpful and supportive to obtain your ideal project... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipements de sécurité
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Entreprise de matériel de manutention
- Fournisseur de produits en caoutchouc
- Magasin de moquette
À propos de First Mats
Écrit par l'entreprise
At First Mats, we are proud to be a UK-based provider of premium matting products, trusted by thousands of businesses. From custom logo mats that elevate your brand to safety-focused anti-fatigue mats, our range is designed with quality, functionality, and style in mind.
Since our founding in 2016, we’ve been committed to offering expert advice, fast delivery, and top-tier customer service. Our team is here to guide you every step of the way, ensuring you find the perfect mat for your needs.
Our Product Categories
Logo Mats
Stand out with our bespoke logo mats, designed to enhance your business’s branding. With durable materials and stunning visuals, our logo mats are the perfect choice for businesses looking to impress.
Anti-Fatigue Mats
Support your team with our industry-leading anti-fatigue mats. Ideal for reducing discomfort and improving productivity, these mats are a must-have for any workplace where employees stand for extended periods.
Entrance Mats
Keep your premises clean and professional with our high-performance entrance mats. Designed to trap dirt and moisture, these mats are perfect for protecting floors and maintaining a welcoming appearance.
Coordonnées de contact
Cambrai Court, 1229 Stratford Road, B28 9AA, Birmingham, Royaume-Uni
- 01217021659
- info@firstmats.co.uk
- firstmats.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The whole block thinks the mat is…
The whole block thinks the mat is functional, hard wearing and a good design.
12 octobre 2026
Réponse de First Mats
Thank you, Roland! It’s great to hear the mat has won over the whole block and that it’s proving both practical and hard wearing while looking the part too. We appreciate you taking the time to leave a review and hope to help again in the future.
The First Mats Team
Friendly and efficient service
Friendly and efficient service. Product exactly as requested. Jay was very helpful
22 octobre 2026
Avis spontané
Réponse de First Mats
Thanks, Ollie! We’re pleased you found the service friendly and efficient and that your product arrived exactly as requested. We’ll pass your kind words on to Jay, who’ll be delighted to hear it. We appreciate you taking the time to leave a review and hope to help again in the future.
The First Mats Team
Excellent service no messing logo done…
Excellent service no messing logo done on mat and delivered. 10/10
7 octobre 2026
Réponse de First Mats
Thanks so much for the 10/10! Getting your logo onto a mat should be simple, and we’re glad that’s how it felt.
Hope it’s making a great first impression at your entrance. Thanks for choosing First Mats, and we’d be happy to help whenever you need another.
The First Mats Team
Réponse de First Mats
Thanks for the review! Glad you’re pleased with the mat and that it got to you quickly. We appreciate you choosing First Mats, and we hope it serves you well for years to come.
The First Mats Team
Réponse de First Mats
Thank you! We’re really pleased you’re happy with the quality. It’s something we take a lot of care over, so it’s great to hear it shows. Thanks for choosing First Mats.
The First Mats Team
The delivery was a farce and extremely…
The delivery was a farce and extremely annoying but the mat is good.
16 octobre 2026
Avis spontané
Réponse de First Mats
Thank you for your honest feedback, and we’re sorry the delivery was such a hassle. That’s not the experience we want anyone to have, however good the mat turns out to be. We’re glad you’re happy with the mat itself.
The First Mats Team
I LOVE IT…! 😀
I absolutely love the quality and finish of my new mat. It fits perfectly and lifts the whole salon.
20 octobre 2026
Avis spontané
Réponse de First Mats
We love that you love it! 😀 Thank you so much. It’s great to hear the mat fits perfectly and is making a difference to the look of your salon. That’s exactly what we hope for. Wishing you and your clients all the best, and thanks for choosing First Mats.
The First Mats Team
Best company ever
Best company ever, just sent my design and it was done excactly as i wanted. The quality is great too.
9 octobre 2026
Réponse de First Mats
Wow, thank you! That’s high praise and it’s made our day. We’re really glad your design came out exactly as you pictured it and that you’re pleased with the quality. Thanks for trusting us with it, and we’d be glad to help again whenever you need us.
The First Mats Team
Really pleased with the logo mat
Really pleased with the logo mat.
Exactly what we needed as a welcome mat for our log cabin.
Easy order process and delivered in good time.
16 octobre 2026
Avis spontané
Réponse de First Mats
Thank you for the lovely review! A logo mat at the door of a log cabin sounds like the perfect welcome, and we’re glad it was just what you needed. It’s great to hear the ordering was easy and the delivery arrived on time too. Enjoy the cabin, and thanks for choosing First Mats.
The First Mats Team
Ordered two mats with our logo on them
Ordered two mats with our logo on them. The mats were made and delivered quite quickly. The quality of the mats is amazing. Other businesses have asked me about them because they love them too. 100% recommend
2 octobre 2026
Réponse de First Mats
Thank you so much! We’re delighted both mats turned out so well, and even happier to hear other businesses are noticing them. That’s the best compliment a logo mat can get. Thanks for the recommendation, and feel free to send anyone who asks our way. We’d be glad to help them too.
The First Mats Team
Great mat.Well pleased
Great mat.Well pleased. Excellent communication with the company. Would definitely recommend 👍
5 octobre 2026
Réponse de First Mats
Thanks very much! 👍 We’re glad you’re pleased with the mat, and it’s good to hear the communication worked well for you. We always try to keep customers in the loop from design to delivery. Thanks for recommending us, and for choosing First Mats.
The First Mats Team
Fast turnaround for two made to measure…
Fast turnaround for two made to measure mats which are great quality and a fair price.
2 octobre 2026
Réponse de First Mats
Thank you for taking the time to leave a review! We’re pleased both made-to-measure mats arrived quickly and that you’re happy with the quality and the price. Getting all three right is what we aim for. Thanks for choosing First Mats, and we hope they serve you well.
The First Mats Team
Great to deal with very impressed with…
Great to deal with very impressed with result
28 septembre 2026
Réponse de First Mats
Thank you! We’re really glad you enjoyed dealing with us and that you’re impressed with the finished mat. Thanks for choosing First Mats, and we’d be happy to help again any time.
The First Mats Team
Réponse de First Mats
Thanks for the review! Great to hear you’re happy with both the mat and the service. We appreciate you choosing First Mats.
The First Mats Team
Réponse de First Mats
Thank you! 👍🏼 We’re glad the mat lived up to expectations and arrived promptly. Thanks for the recommendation and for choosing First Mats.
The First Mats Team
First mats
First mats, what's a terrible service this company is not to be trusted they failed to deliver entrance Mat and even tho they said they was making a refund still waiting two weeks later. The service from David was shocking failed to even return phone calls when he said he would.if you are considering using this company be prepared for shocking customer service and not receiving the goods that you paid for. Still waiting for £580 to be returned and we paid in full.
14 septembre 2026
Avis spontané
Réponse de First Mats
Craig,
We’re sorry the delivery problems caused frustration. However, we need to clarify the support provided and the status of your refund.
Your logo mat was ordered on 16 September, manufactured and dispatched on 18 September, and first taken out for delivery by UPS on 21 September.
UPS repeatedly recorded the business as closed when delivery was attempted. David called you within 15 minutes of the first unsuccessful delivery notification to check the details, then contacted UPS to arrange another attempt.
We continued following up with you and UPS, offered delivery to an alternative address and, with your agreement, arranged delivery to a UPS collection point. Your mat remains available there.
When you said you no longer wished to wait, we processed your full £580 refund on 30 September, without waiting for the mat to be returned. Our payment records confirm the refund has been processed and approved by the Mastercard network. We can provide confirmation and any available transaction reference to help your card issuer trace the credit.
The delivery experience was disappointing, but our team acted promptly, remained in contact, arranged an alternative you agreed to and processed a full refund. All of this took place within the originally quoted 7–10 working-day lead time.
First Mats
Fast service for a great mat
Fast service for a great mat! Really easy to use the design planner and amazed at the speed it arrived-thank you!
30 septembre 2026
Réponse de First Mats
Thank you, and you’re very welcome! It’s great to hear the design planner was easy to use. We want getting your mat exactly right to be as simple as possible. We’re glad the speed of delivery impressed you too. Enjoy your new mat, and thanks for choosing First Mats!
The First Mats Team
Fabulous Mat and top quality
30 septembre 2026
Réponse de First Mats
Thank you! We’re thrilled you think the mat is fabulous and that the quality lived up to it. Thanks for choosing First Mats, and we hope it looks great for a long time to come.
The First Mats Team
Bought absorbent mats and they work…
Bought absorbent mats and they work brilliantly- would highly recommend
Thanks
30 septembre 2026
Réponse de First Mats
Thanks for the great review! We’re really glad the absorbent mats are doing their job well. Keeping floors dry and clean is exactly what they’re made for. We appreciate the recommendation and thank you for choosing First Mats.
The First Mats Team
First class service
First class service. Got what I wanted in good time and with little fuss. Particularly like the ability to order custom sizes.
8 octobre 2026
Avis spontané
Réponse de First Mats
Thank you for the first-class review! We’re glad everything went smoothly and arrived in good time. It’s great to hear the custom sizing was useful, because no two entrances are quite the same. Thanks for choosing First Mats.
The First Mats Team
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