Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Voir plus
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Lisez les avis des autres
I made a silly error online. The customer service team that is sorting it out are excellent. Polite, friendly and willing to go the extra mile.
L'entreprise a répondu
Raised a complaint and still awaiting for further questions. Sent email twice no response. Rang it takes a long time before the calls are answered. Can someone from complaints respond.... Voir plus
L'entreprise a répondu
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Voir plus
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À propos de l'entreprise
À propos de Fish Insurance
Écrit par l'entreprise
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Coordonnées de contact
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Royaume-Uni
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very easy website to use to get an…
Very easy website to use to get an online quote and very fast. Very competitive price.
15 février 2026
Réponse de Fish Insurance
Hi Annie, Thanks for your review, we are glad you found the experience fast and easy!
If you have any any recommendations to how we can make your experience 5 star, please let us know.
The Fish Social Team
MobilityPlus+ Axion Powered Wheelchair
MobilityPlus+ Axion Powered Wheelchair
I was previously insured by Fish before with my car, but I moved onto the Motability Scheme and had to leave. However when I purchased my new powered wheelchair, I came back to Fish because of how impressed I was with their service
13 février 2026
Réponse de Fish Insurance
Thanks for your lovely review Fanos! We love to hear that you have returned to us for your insurance and are glad to have you back!
The Fish Social Team
Was given a leaflet from Fish at the showroom
Bought a mobility scooter from mobility plus based at Worksop Nottinghamshire who gave me a leaflet from Fish insurance company easy to get a quote on line choose the one I wanted and went with them this my fourth scooter never had insurance before as my scooter always stays in boot Carole at the showroom mentioned liability which I never thought of before and the way the world is now and people make a claim for slightest thing so I’m sorted for a year and see how it goes
12 février 2026
Réponse de Fish Insurance
Thanks for taking the time to leave a review. We hope that you wont have to worry about any liability issues in the future, but are glad to know you now have piece of mind being with us!
The Fish Social Team
Helpful Baz Kureshi
I just dealt with Baz from Fish and he was extremely efficient and friendly. Such a nice guy, thank you for your help
13 février 2026
Avis spontané
Réponse de Fish Insurance
Good afternoon Julie. Thank you for taking the time to leave this lovely review. It’s great to hear that Baz was efficient, friendly and helpful. We’ll make sure your kind feedback is passed on to Baz, comments like yours really mean a lot. Thank you again for choosing Fish.
The Fish Social Team
Good company overall, but the annual renewal phone call is a bind.
We use Fish Insurance to cover our Personal Assistants who support our son who suffers from autism.
I truly wish I didn't have to go through the long phone call every year to renew. If our circumstances haven't changed, then surely we don't need to answer the same questions every time?
Other insurances automatically renew without so much interaction, and being a carer means that time is not on my side.
2 février 2026
Réponse de Fish Insurance
Thank you for taking the time to leave this review and for choosing us to support you.
We’re sorry to hear that the annual renewal call feels like a bind, especially when you’re so busy as a carer and your circumstances haven’t changed. We absolutely understand how valuable your time is. If you’re happy that nothing has changed with your policy and you’re comfortable to renew on the same basis, you don’t need to call us each year. You can simply renew by making payment via BACS or online using the details shown on your renewal documents, and your cover will continue. We really appreciate your feedback and your continued trust in us.
The Fish Social Team
Réponse de Fish Insurance
Good afternoon Mary. Thank you for your review. We’re delighted to hear you found the service informative, friendly, polite and patient. Your feedback means a lot to us, and we really appreciate you taking the time to share your experience.
The Fish Social Team
Réponse de Fish Insurance
Thanks for your review Phillip! We are very glad to hear you found us helpful. Have a great rest of your day.
The Fish Social Team
1st class
Easy to use website, quote fast, efficient and value for money. Very pleased throughout the whole process all documents received immediately, great service, thank you.
5 février 2026
Réponse de Fish Insurance
Good afternoon Alison. Thank you so much for taking the time to leave this review.
We’re really pleased to hear you found the website easy to use, received a fast quote, and felt you got good value for money. It’s great
to know the whole process was smooth for you and that your documents arrived immediately.
We really appreciate your feedback and your custom, thank you for
choosing us.
The Fish Social Team
Very understanding of difficulties with…
Very understanding of difficulties with elderly people.
11 février 2026
Réponse de Fish Insurance
Good afternoon Alison, thank you for taking the time today to leave us such a great review. We are so pleased to hear that you felt understood today as we are very passionate at making this as easy as possible for our customers.
Many thanks,
The Fish Social Team
Réponse de Fish Insurance
Thanks for the review William. We are glad to hear we met your expectations, but what could have made us exceed them? We are keen to hear back from you to help us shape our service .
The Fish Social Team
Réponse de Fish Insurance
Hi Joanne,
Thank you for your kind review! We are happy to hear you had good experience with us too.
Best wishes,
The Fish Social Team
Gold standard experience.
Great cover and simple, straight forward process.
Fish Insurance offered me everything I needed from insurance cover.
The whole process was simple and quick.
2 février 2026
Réponse de Fish Insurance
Good afternoon Marilyn, thank you very much for taking the time to leave us such a great review. We are so glad to hear that it straight forward for you and you have got everything you need.
Many thanks,
The Fish Social Team
very helpful real person contact when
very helpful real person contact when
i eventually got through
4 février 2026
Réponse de Fish Insurance
Good afternoon, thank you very much for taking the time to review our service. We are glad to hear you found us helpful when we arranged your insurance for you. We are always looking at ways in which we can improve, particularly our wait times, so thank you for highlighting that for us.
Many thanks,
The Fish Social Team
Réponse de Fish Insurance
Thank you for your review Nicol!
We pride ourself on just this so it's great to hear it.
Best wishes,
The Fish Social Team
Amazing knowledgeable service
The lady I spoke to was very knowledgeable and helped me choose the right policy for my needs.
3 février 2026
Réponse de Fish Insurance
Thank you for your kind review!
It's great to hear you were catered to your needs and enjoyed your experience with us.
Best wishes,
The Fish Social Team
Manual Wheelchair Insurance
Manual Wheelchair Insurance
Needed assistance, used the helpline - got above and beyond service. Would recommend.
29 janvier 2026
Réponse de Fish Insurance
Thank you for your recommendation and kind review!
Best wishes,
The Fish Social Team
Gentleman was very helpful in answering…
Gentleman was very helpful in answering all my queries. Above and beyond.
27 janvier 2026
Avis spontané
Réponse de Fish Insurance
Above and beyond is what we love to hear Pamela!
Thank you for taking the time to send us your review.
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Hello Ursula,
Thank you for your review and we appreciate the time taken to let us know your positive experience!
Best wishes,
The Fish Social Team
the young lady who took my call my call…l done Fish
the young lady who took my call my call full marks
20 janvier 2026
Réponse de Fish Insurance
Good morning John, thank you for your review! We are very pleased to hear that you have had a good experience with us.
Many thanks,
The Fish Admin Team
Réponse de Fish Insurance
Thank you Mr Patel for your review!
We appreciate the time taken to send us your thoughts.
Best wishes,
The Fish Social Team
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