Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Voir plus
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Lisez les avis des autres
I made a silly error online. The customer service team that is sorting it out are excellent. Polite, friendly and willing to go the extra mile.
L'entreprise a répondu
Raised a complaint and still awaiting for further questions. Sent email twice no response. Rang it takes a long time before the calls are answered. Can someone from complaints respond.... Voir plus
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Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Voir plus
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À propos de l'entreprise
À propos de Fish Insurance
Écrit par l'entreprise
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Coordonnées de contact
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Royaume-Uni
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great value for money
Very good experience with everything explained easily to
Understand. Lovely lady
17 mars 2026
Réponse de Fish Insurance
Thank you for your kind review!
We appreciate the time taken to let us know your thoughts.
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Hi Rosemary,
Thank you for your review and we're glad to hear you had a nice experience with us!
Best wishes,
The Fish Social Team
puncture still waiting one year on took…
puncture still waiting one year on took hours on phone passed piller to post to engineers who just ignored request to attend my view of this company they are scammers dont waste money or go near them stay away you have been warned .
16 mai 2025
Avis spontané
Réponse de Fish Insurance
Hi Dave,
Thank you for your review, however, we have addressed this with you in your last review on the same topic dated 23rd February. In our call we provided clarification around the policy purchased.
If something has changed, please contact admin@fishinsurance.co.uk.
The Fish Social Team
Réponse de Fish Insurance
Hi Jane,
Thank you so much for taking the time to leave a 5-star review. I’m
really pleased to hear you found arranging your wheelchair insurance
with Fish straightforward and easy to understand. Making things clear and simple is exactly what we aim for.
We really appreciate your feedback and your trust in us.
Thank you again for insuring with us,
The Fish Social Team
Réponse de Fish Insurance
Hi there,
Thank you so much for leaving us a 5-star review. I’m really pleased to hear you found it easy to get your mobility wheelchair insurance in place. Making the process straightforward and hassle-free is exactly what we aim for.
We really appreciate you taking the time to share your experience and for choosing to insure with us.
Thank you again for insuring with us,
The Fish Social Team
Simple instructions to follow and set…
Simple instructions to follow and set up public liability. Affordable offering peace of mind
13 mars 2026
Réponse de Fish Insurance
Hi Rosalie,
Thank you so much for taking the time to leave such a lovely 5-star review. I’m really pleased to hear you found the instructions simple to follow and that setting up your public liability cover was straightforward. It’s great to know you feel the cover is affordable and that it gives you peace of mind.
We truly appreciate your feedback and your trust in us.
Thank you again for insuring with us,
The Fish Social Team
Excellent Customer Service
The phone was answered promptly. No long waiting time. I dealt with a young man called Charlie. I was treated with respect, courtesy and patience Charlie has an excellent product knowledge. He discussed the available types of insurance. He was thorough and able to answer all my questions. When preparing the quote he checked my answers making sure I fully understood the terms of the policy and that it would suit my needs. Not once did I feel pressured or rushed into buying a policy. I did take out a policy for a Mountain Trike e Trike mobility wheel chair. Fish is one of the few companies who recognise the Mountain Trike range of all terrain wheel chairs.
Thank you Charlie for such professional service. You are an asset to the company. I wish you well in your future career with them.
10 mars 2026
Réponse de Fish Insurance
Hi John,
Thank you so much for taking the time to leave such a lovely review.
I’m delighted to hear your call was answered quickly and that Charlie looked after you with patience, respect and clear explanations of the different insurance options. It’s great that he could help you find the right cover without any pressure.
We really appreciate your kind words about Charlie and will make sure your feedback is passed on to him and his manager.
Thank you again for insuring with us,
The Fish Social Team
Réponse de Fish Insurance
Hi,
Thank you very much for your review and your kind words.
We’re really pleased to hear you’re happy with the product and that
it does exactly what you expected!
Thank you,
The Fish Social Team
I was having trouble with getting an…
I was having trouble with getting an online quote and phoned .
My call was answered by Charley who was very polite, friendly and helpful and l am now fully covered for my needs for the next year .
Thank you Charley
10 mars 2026
Réponse de Fish Insurance
Hi Brenda!
Thank you for your review and it's great to hear you had a good experience too!
Thank you,
The Fish Social Team
Mobiliry scooter quote for a quote on my…
Enquired this morning for a quote on my wife’s mobility scooter. Very pleasant girl on the phone. Explained the policy to ensure it meets our needs.
9 mars 2026
Réponse de Fish Insurance
Hey Eric!
We appreciate the time you've taken to review us and that your experience was a positive one over the phone with us. Thank you!
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Good afternoon, thank you for taking the time to leave us a review. We are so glad to hear you found us helpful, this is exactly the service we aim to deliver.
Many thanks,
The Fish Social Team
Réponse de Fish Insurance
Good afternoon Andrew, thank you for taking the time to leave a review and for choosing Fish. We’re really pleased to hear things seem ok so far. If you ever need any help, have questions about your cover, or there’s anything we can do to improve your experience, please don’t hesitate to get in touch.
Many thanks,
The Fish Social Team
Mobility scooter insurance was just…
Mobility scooter insurance was just what I was looking for and also covers me abroad which is handy for my needs.
3 mars 2026
Réponse de Fish Insurance
Hey Debby,
Thank you for your kind review and we're happy to cover your needs!
Best wishes,
The Fish Social Team
Good Service
An easy to use website and knowledgeable and helpful company representative. Having not had this type of policy before I asked endless questions to ensure this was right for me. I received numerous detailed explanations and nothing was too much trouble.
25 février 2026
Réponse de Fish Insurance
Thank you very much for your 5-star review, Douglas.
We’re delighted to hear you found our website easy to use and our
representative knowledgeable and helpful. It’s great to know that all
your questions were answered in detail and that nothing was too much
trouble in making sure the policy was right for you.
Thank you again for taking the time to share your experience.
Best wishes for the future,
The Fish Social Team
Réponse de Fish Insurance
Thank you very much for your 5-star review, Mrs Davies.
We’re so pleased to hear that your renewal was explained clearly and that you found our team friendly and helpful. Your feedback is really appreciated.
Thank you again for taking the time to leave a review.
Best wishes for the future,
The Fish Social Team
Very helpful polite staff that dealt…
Very helpful polite staff that dealt with my quote and then policy very efficiently.
24 février 2026
Réponse de Fish Insurance
Thank you very much for your 5-star review.
We’re delighted to hear that you found our staff helpful, polite and
efficient when dealing with your quote and policy. Your feedback means a
lot to us.
Thank you again for taking the time to share your experience.
Best wishes for the future,
The Fish Social Team
Rang fish to renew both wheelchair…
Rang fish to renew both wheelchair insurances and caller was extremely unhelpful making the call impossible
I have never experienced this level of disrespect and never made a complaint
6 mars 2025
Réponse de Fish Insurance
Good afternoon Andie,
Thank you for telling us about your recent experience with us. We strive to provide excellent customer service on every contact, but sometimes we get things wrong.
We are really sorry this hasn't been easy for you today, the second person you spoke to this morning had given feedback to management and the call was listened to as a result. The leader of the team will contact you today to ensure this doesn't happen again.
Many thanks,
The Fish Social Team
Everything done online so quick and…
Everything done online so quick and easy I got exactly what I was looking for
20 février 2026
Réponse de Fish Insurance
Good afternoon Sheila. Thank you so much for taking the time to share your experience with us. We are glad to hear that our online journey was so quick and easy for you and you now have the cover you need.
Have a lovely rest of your weekend.
The Fish Social Team
Not sure despite have paid them for CPA…
Not sure despite have paid them for CPA insurance since 2018 whilst never claimed..now that my circumstances changed (retinal detachment surgery and wanted to get refunded within the 14days cooling off period , they haven't responded 😏😉
30 janvier 2026
Réponse de Fish Insurance
Thank you for your feedback. We can see that yesterday we reviewed your email and contacted you to cancel with a full refund.
We are sorry that this process took longer than expected and are always striving to deliver the best service possible. We appreciate you taking the time to provide your comments.
Best wishes for the future.
The Fish Social Team
Easy to sort policy online after…
Easy to sort policy online after speaking to an advisor on the phone
16 février 2026
Réponse de Fish Insurance
Thanks for the review Kevin. Happy to hear your found the process easy, and our advisor was helpful! If there is anything we can do to have made the experience easier online, please do not hesitate to let us know.
The Fish Social Team
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