Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Voir plus
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Lisez les avis des autres
I made a silly error online. The customer service team that is sorting it out are excellent. Polite, friendly and willing to go the extra mile.
L'entreprise a répondu
Raised a complaint and still awaiting for further questions. Sent email twice no response. Rang it takes a long time before the calls are answered. Can someone from complaints respond.... Voir plus
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Voir plus
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À propos de l'entreprise
À propos de Fish Insurance
Écrit par l'entreprise
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Coordonnées de contact
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Royaume-Uni
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fish made it a straightforward task.
It was so easy to take out the Insurance on line.lf l missed something ,it was highlighted in colour for me to correct the mistake .Easy straight forward stressfree.
19 avril 2026
Avis spontané
Réponse de Fish Insurance
Hello Margaret,
Thank you so much for your lovely review and for taking the time to share your experience. We’re really pleased to hear you found it easy, straightforward and stress‑free to take out your insurance online, and that the highlighted prompts helped you correct anything you might have missed.
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Hello Mr Clover,
Thank you for your review and for taking the time to share your
feedback. We’re really pleased to hear you felt you received good
service from us.
Best wishes,
The Fish Social Team
Good company to deal with other than…
Good company to deal with other than website is clunky - you cannot view information on policy documents in 'my account' section. Also when trying to take out a new policy as soon as I stated we had a previous claim (for a puncture repair) this meant could not proceed without a phone call. The call advisor stated that it was necessary to read out all the privacy information etc. even though we already have a policy with Fish - it would be better if the website allowed minor claims such as punctures to be entered without having to try to get through on the phone.
17 avril 2026
Réponse de Fish Insurance
Hello Amanda,
Thank you for taking the time to share your feedback and for choosing Fish, we really do appreciate it.
I’m glad to hear you find us a good company to deal with, but I’m
sorry for the frustration you’ve experienced with our website and when arranging your new policy. Your comments about not being able to view all policy information in the “My Account” section, and needing to call us after declaring a previous puncture repair claim, are very helpful. We understand how inconvenient it can be to have to phone, especially for something that feels like a minor claim, and then to go through all of the privacy information again when you’re already a customer. We have to follow certain regulatory steps on calls, including reading out privacy information, to make sure we’re protecting your data and providing clear information. That said, your experience shows we need to make things smoother where we can. I’ve passed your feedback on to our digital and customer experience teams so they can look at improving how minor claims and policy documents are handled online.
Thank you again for your comments and for insuring with Fish.
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Thank you, Peter!
Best wishes,
The Fish Social Team
Fast and efficient service
Fast and efficient service, very reasonable outlay for the cover given.
Very polite and interested staff, good telephone manner.
Easy to use screens for automated applications with telephone backup for clarification if required.
Well done Fish Insurance keep it up!
14 avril 2026
Réponse de Fish Insurance
Hello Mrs Ballard,
This is a lovely review and thank you for taking the time to offer us your thoughts. We're happy you had a good experience and are very grateful you chose us to cover your needs too.
Best wishes,
The Fish Social Team
It was simple
It was simple, affordable and i was insured in 2 minutes. I would recommend.
Outstanding
13 avril 2026
Réponse de Fish Insurance
Hello Marc,
Thank you for your review! It's good to hear it was efficient, fast and affordable!
Best wishes,
The Fish Social Team
Most competitive quote around by far.
Most competitive quote around, with cover details basically the same as others. Easy to arrange and purchase quickly online,
13 avril 2026
Réponse de Fish Insurance
Hi David!
We appreciate your thoughts and we're happy to hear you found things easy and competitive!
Best wishes,
The Fish Social Team
Very clear website and easy to use in…
Very clear website and easy to use in order to get information and make an informed decision.
10 avril 2026
Réponse de Fish Insurance
Hello Krystyna, thank you so much for taking the time to leave us a review today. We are glad to hear you found our website clear and easy to use.
Many thanks,
The Fish Social Team
Very easy to get my business insurance…
Very easy to get my business insurance and a great price. Would recommend. It only takes a few minutes.
9 avril 2026
Réponse de Fish Insurance
Good afternoon Lynn, thank you very much for taking the time to leave us a review. We are so pleased to hear that you would recommend us.
Many thanks,
The Fish Social Team
Réponse de Fish Insurance
Good afternoon, thank you very much for taking the time to leave us a review today. We are really glad to hear you were happy with our service.
Many thanks,
The Fish Social Team
I have just renewed my policy with Fish…
I have just renewed my policy with Fish insurance today 07:04/2026 for my power chair. The Fish Team member, Baz, was extremely polite and very helpful. A very pleasant conversation, answering any questions I had, clearly and concisely. Thank you very much 🙏
7 avril 2026
Avis spontané
Réponse de Fish Insurance
Hi Malissa,
Thank you for taking the time to leave this wonderful review for Baz, we have passed it onto him! We are glad you had a positive experience with us.
Best Wishes,
The Fish Social Team
First timer with a scooter
First timer with a scooter. Decided to ensure I and the public are protected. Easy application
7 avril 2026
Réponse de Fish Insurance
Hello Glyn,
We're delighted to hear you had a great experience with us and we covered all your needs!
Best wishes,
The Fish Social Team
Réponse de Fish Insurance
Hello,
We're delighted to hear you had no problems with your experience with us! We appreciate your review too - thank you.
Best wishes,
The Fish Social Team
Really easy to get insurance ,quick…
Really easy to get insurance ,quick service covering my needs.
6 avril 2026
Réponse de Fish Insurance
Hi Frances,
We appreciate the time you've taken to let us know your thoughts! Thank you very much!
Best wishes,
The Fish Social Team
Helpful and polite staff
Helpful and polite staff. Received answers to all my queries. Got the product best suited to my needs. Thank you
1 avril 2026
Réponse de Fish Insurance
Hello!
Thank you for a great review and we're happy to hear you had a pleasant experience with us.
Best wishes,
The Fish Social Team
Really easy and straightforward to use…
Really easy and straightforward to use website, making policy selection simple and uncomplicated.
31 mars 2026
Réponse de Fish Insurance
Hi Stephen,
Thank you for your great review - if you have any recommendations on how we can hit 5-stars next time, we'd be very appreciative to hear your thoughts!
Best wishes,
The Fish Social Team
Great job Temitope renewed our annual Policy
Temitope was the fella who renewed our Pulbic Liability Insurance for Direct Payments 03/03/26 /03/03/27 Policy.
Temitope was informative, clear with information relaying, nice pace, friendly, adapted to question answering and even sent my Policy via both ways, paper and email copies.
Instructed how to pay by BACS using bank and sort accounts from our DPmnts account.
Done & Dusted. Excellent Service top marks thank you Temitope.
Kathryn & Jonathan G.
Northern Ireland.
18 mars 2026
Avis spontané
Réponse de Fish Insurance
Hello Mrs Goodwin,
We appreciate you taking the time to talk to us about your call with Temi! It's great to hear you had a good experience too.
Best wishes,
The Fish Social Team
Easy to talk to, Charlie was really comunative
At middle eighties web sites and such are not easy to get right, perhaps after an hour of re tries so I spoke to Charlie he was great, new the work back to front and talked us through a successful business arrangement
20 mars 2026
Réponse de Fish Insurance
Hi David,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that Charlie was so communicative and easy to talk to, and that he was able to guide you through everything clearly and successfully. We understand that websites and online processes can sometimes be frustrating, so it’s great to know Charlie could make things easier and help arrange everything with confidence.
We really appreciate your kind feedback and your support.
Best wishes,
The Fish Social Team
All answers were done for your…
All answers were done for your understanding
Explain well
Good customer service
18 mars 2026
Réponse de Fish Insurance
Hi,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that everything was explained clearly and that you found our customer service helpful. Making sure things are easy to understand is exactly what we aim for.
We really appreciate your feedback and your support.
Best wishes,
The Fish Social Team
Elderly Disabled Drivers Ripped off causing undue stress
I got my renewal from fish previous year £809+ renewal premium was over £3000 which last year they claimed was a MISTAKE but amended it to the £809.24 I accepted it this year March 2026 again my renewal after 9 years with them NO claims the renewal IS for £2.979.68 but after trying to sort it?? I’ve had to make a COMPLAINT a complaint which they say will take 4 weeks WHY because by then my insurance will have run out this is causing me a Great deal of anxiety how many more disabled drivers are being treated like this after 9 years of being a customer with no claims or is my AGE a problem even though they claim to specialise for Elderly BLUE Badge disabled DRIVERS I got a response from Fish how can they get so confused and incompetent they claim one off the main reasons for the extortionate increase was down to the change of CAR being a BRAND NEW CAR?? It’s a 25 Reg with over 10.000 miles on the clock and to continue with their incompetence I got TWO renewals for my LAST car and my PRESENT (Brand New Car) Sorry I meant my 25 Reg with 10.000+ miles I hope the Ombudsman takes this complaint more seriously?
18 mars 2026
Avis spontané
Réponse de Fish Insurance
Hi Eric,
Our complaints team are working hard to resolve this for you and have investigated your complaint with urgency.
The four weeks would have been mentioned as precaution and to set expectations due to average complaints process can take up to eight weeks with FCA compliance in mind. Despite this we're turning this around sooner given the nature and time restraints you have.
Our complaints team have been conversing with you timely too and we will have a solution to this in the very near future.
Best wishes,
The Fish Social Team
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