Garbage company. Months of waiting and half of my order still hasn’t shipped (it’s nearly May and the order was placed in February). I’ve inquired numerous times with the company and no help. Also,... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered music as it said ships from NZ. Then after paying I find out it's going to take 2 months and it's coming from overseas. I found it way cheaper else where and in the country so I canceled my or... Voir plus
[Disappointed] I had purchased 2 books from fishpond.com.hk on 10 Dec 2024 with payment proof, however, I am not able to find at least the tracking records and no customer service is available... Voir plus
L'entreprise a répondu
The copy of DC Adventures: Universe arrived at my door in near mint condition. I had expected it to be somewhat less, but this was in beautiful shape! The expediency in which it arrived was also great... Voir plus
2,4
Bas
585 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve never revived my order 😡 or the tracking info you said you would send
I’ve never revived my order 😡 and I never received the email showing the tracking information you stated after my first review. This is really poor customer service
13 novembre 2023
Réponse de Fishpond.com
Hi Kathryn,
Regarding the status of your package, I emailed you on December 4. If this message did not reach you, it might have been directed to your spam or junk email boxes.
As previously noted, the tracking record indicates that on November 22, 2023, the package was delivered to your delivery address and received. Inquiring with your family, neighbors, or facility management about whether they have received the box on your behalf could also be helpful.
Kind regards,
Catherine
Disgraceful
Disgraceful, borderline dishonest company. I ordered and paid for a lipstick in April 2023. I heard nothing from the company, no response to my inquiries until end of November 2023, when they emailed me to say the product was unavailable. I insisted on a refund immediately, which I received.
Shocking that they kept my money for 7 months.
23 avril 2023
Avis spontané
Réponse de Fishpond.com
Hi Alison,
We deeply apologize for any inconvenience caused due to our inability to fulfill your order. We understand that this may be frustrating for you, but we want you to know that the situation is beyond our control. As we informed you via email on May 19, 2023, there has been a temporary delay in obtaining your item. We also provided you with the option to cancel your order by following the link provided in the email. We have checked our records, and we can confirm that we have not received any emails from you.
We value your business and feedback. We are continuously striving to provide better service to our customers. We appreciate your patience and understanding, and we hope to have the opportunity to serve you in the future.
Kind regards,
Catherine
MF Doom- Born Like This cd.Package arrived within the stated…
Package arrived within the stated timeframe. CD arrived new and packaged well. Thank you!
9 novembre 2023
Réponse de Fishpond.com
Hi John,
I would be happy to assist you. I don't see any emails from you so I'm not sure what happened when you say you were tricked. Can you please explain? I can help you with your subscription query. Could you kindly specify which subscription you are referring to? If it is for Fishpond emails, I can provide you with a link via email to help you update your subscription preferences.
Kind regards,
Catherine
This Company had a book that I could not find in the US.
This Company had a book that I could not find in the US. They got it to me quicker than the timeframe quoted & the book was in excellent condition. The communications on the ETA of the book were also great.
30 octobre 2023
Very nice 🥰🥰
31 octobre 2023
My daughter loved this book as a child. I searched and searched and finally found Ghost Dinner, in English, for her daughter, on Fishpond.
Read Ghost Dinner to my children, looking forward to reading to their children.
30 octobre 2023
Great selection and quality
So happy you had a very old children's book that was in excellent condition!
27 octobre 2023
Book is curling upon opening.
19 octobre 2023
Réponse de Fishpond.com
Hi Jason,
I am sorry to hear that the book you received was damaged. I have sent you an email to resolve this issue promptly. Please check your inbox for further instructions.
We apologise for the inconvenience.
Kind regards,
Catherine
Abysmal Delivery Timeframe
I ordered a DVD from Fishpond on 12.09.23. I also ordered another two DVDs on the same day, one from Film Classics and the other from eBay. Both the other DVDs arrived within 3 business days to WA from the Eastern States. In contrast, Fishpond took 38 days to deliver my DVD. Not good enough. I gave Fishpond 1 star – instead of 0 - because, although their delivery timeframe was abysmal, at least the DVD eventually arrived.
20 octobre 2023
Avis spontané
Réponse de Fishpond.com
Hi Lance,
We apologise for the delay in delivery. We order items on demand from a network of suppliers, so stock availability can be limited. We will re-order from a different supplier at no extra cost to you. Thank you for providing your feedback. Your input is valuable in helping us improve our service.
Kind regards,
Catherine
Fishpond ia currently selling my…
Fishpond ia currently selling my product on their website without permission. There is no email to send a Cease and Desist Letter. I would like all of my products to be removed.
13017 Wisteria Drive, Suite 347
Germantown, MD 20874
Phone: (240) 233-6137
10/13/2023
Representative of Fishpond,
It has come to our attention that your Company is using Nae Nae’s Naturals® name and trademarks without permission, in violation of multiple international and national criminal laws, as well as civil laws regarding trademark infringement and unfair competition.
Our company, Nae Nae’s Naturals® is the exclusive distributor and the owner of the brand. We have never granted permission to your company to sell our brand nor have we sold you inventory for resale. We have never granted permission to post coupon codes or deals based solely on our company for our products.
This will serve as your Legal Notice to Cease and Desist all further actions described above, including any mention of our Products/Company on your Listings on any Marketplace, websites or marketing efforts.
You are hereby instructed to comply with this letter immediately or face legal sanctions under applicable International (International Bureau of WIPO located in Geneva, Switzerland), Federal and State law.
I have also reported your trademark and copyright violation to Google. You have 24 hours to comply or we will take further legal action against you.
Sincerely,
N. Johnson
N. Johnson
Owner
Nae Nae’s Naturals®
/Beauty/Nae-Naes-Hair-Growth-Formula-Special-Heavy-Natural-Handmade-Butter-Balm-Conditioner-Recipe-For-Hair-Thickening-Treatment-Therapy-Moisturiser-With-19-All-Natural-Ingredients-Inside-270ml/0711766748258
9 août 2023
Avis spontané
Réponse de Fishpond.com
Hi N.Johnson,
Thank you for bringing this matter to our attention.
We have forwarded your concern to our Regulatory and Compliance team. They will investigate the issue and should they verify your claim, they will take down the listings immediately. Please note that Fishpond uses Trustpilot as a reviewing platform. We source our products through a network of local and overseas suppliers and only order upon demand. We kindly request that you edit or remove your review and contact us directly to resolve this issue. Thank you for your understanding.
Kind regards,
Catherine
Awesome Service At An Affordable Price!
I purchased a really nice book from Fishpond after looking at a lot of other online shop sites. They had the best price and got here fast to the US! There was a small irregularity with the payment on my end for whatever reason, but Fishpond reached out to me immediately and worked with me to resolve it. These extra steps made me appreciate how secure my payment was, and their customer support was excellent and accommodating! Thank you guys for everything!
21 septembre 2023
Book was lost due to poor packaging...
Book was not packaged securely and was lost in transit. At least Fishpond handled the refund quickly and easily, but I would have preferred to get my book
21 septembre 2023
Réponse de Fishpond.com
Hi Jed,
We sincerely apologise for any inconvenience caused by the loss of your parcel during transit. Since you have received a refund, you can place another order for the book you were expecting online. We appreciate your feedback and will strive to improve our service.
Kind regards,
Catherine
It came on time on box was a little…
It came on time on box was a little crushed but all was good thank you.
4 septembre 2023
We never received the book
We never received the book. Was expected between August 15, 2023 and August 22, 2023. Don't know what to do from here.
31 juillet 2023
Réponse de Fishpond.com
Hi Chantrel,
The USPS tracking indicates that the item was disposed of, and we have requested a refund. From our end, we have shipped your item. We suggest editing or removing your review on Fishpond since it should be directed to the courier. Thank you for your consideration.
Kind regards,
Catherine
Couldn’t use it for a gift as intended…
Couldn’t use it for a gift as intended because it was crushed in shipping.
7 août 2023
Réponse de Fishpond.com
Hi Kate,
I'm sorry to hear that your order arrived damaged. We have sent you an email to resolve this matter for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Catherine
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.