Five Star Autocentre Avis 

Recently took my Nissan in for a timing chain replacement. After paying £1330 I received my car back with a warning light on and still a buzzing sound coming from the engine. After informing Asif and returning the car for inspection all I got a phone call saying a further repair was needed for the sum of £1000 for a cam repair despite them missing this on the diagnostic! A warranty means nothing here as they will use every excuse in the book to dodge repairing your car. If you like paying a fortune to have your car returned in a worse state than you sent it then this is the place for you!

Absolutely amazing team…manager Emma is a super star couldn’t have got through my day without her help. All 3 girls on reception Lucy Emma and Sharon are wonderful..thanks to the mechanics for all their help today very much appreciated and would highly recommend 😀

Excellent customer service, very helpful staff who providing detail of the service carried out on my vehicle.

Excellent service. Got me in and sorted very quickly. Very pleasant staff on the front desk to deal with. Would highly recommend for any car trouble. 10/10.

10 out of 10 for Five Star.

I had booked my vehicle for a service and I explained that I had a few bad experiences with other garages such as K...F.., where the organisation carried out a service on my vehicle and stated that they had changed certain parts (spark plugs) but actually they did not. Five start showed me with the parts that they were going to change and once the service was completed the shown me the old parts to provided evidence to the work carried out.

Best customer service I have experienced in this industry and at a reasonable price.

I brought my car to Five star auto centre after having a recommendation from an RAC mechanic who came to rescue me. From my very first phone call I knew that I was in good hands. Emma was friendly professional and explained everything. I’ve had a new battery fitted, aircon sorted and an investigation for a rattle which another garage couldn’t diagnose. Everything was explained, the work was done professionally and they even went out of their way to chase up a warranty claim which saved me £300.
I will always bring my car back in the future. This garage is a breath of fresh air and I’m so glad I found them.

I have been using Bobby down at this garage for over 5 years. I have had my yearly MOT tests and services done on all the family cars as well as a gearbox rebuild, break pads/disc replacements and a replacement differential done on my 4x4. Bobby and the staff always go above and beyond to make sure you are always aware of what needs to be done with clear costing in advance and will make sure you are completely satisfied with the guaranteed work before leaving. I find you get a far more personal service when dealing with a family business as they care about their reputation rather than satisfying the shareholders. I really can’t praise them enough.

I asked for a price for work needed to get the car through the MOT, they quoted £600+ to replace the wishbone, do the tracking, wheel alignment etc, leading me to believe this was essential. Took it somewhere else for a second opinion and had the bushes replaced for less than £100 and the car passed fine. They will lie to you to get you to pay hundreds for non-essential work. Receptionist was very condescending. If they had just said clearly what was advisory and what was 100% needed I would have let them do it but I will not be misled and spoken to like I’m stupid. Untrustworthy garage, will not be back.

Asif and the team always go that extra mile. Everything about their service is first class

Service and MOT
10 out of 10 for customer service. Friendly, efficient and knowledgeable staff. Excellent value for money: thorough explanation of work that needed to be done and what could be left.
Altogether extremely satisfied and will definitely be recommending to friends.

So last week I had my Discovery 5 aircon serviced by 5 Star having not used them previously but selecting them from internet and gave 5 star review. This week in a moment of stupidity( not normal for me!) I realised I had been running my beloved Jaguar XK8 coupe for 3 days on expired MOT. Quick call to 5 Star and booked in. Once again great service from this team. I knew 2 tyres on limit and was offered chance to use my normal supplier but opted to let 5 Star source tyres as long as price was right- which it was. There was an annoying rattle at rear of car which I asked for an opinion on. First suggestion was shockers ( which I could quite understand). A later call from the team suggested on further investigation this was not likely to be the cause . It would have been very easy for them to have just done shocks on a hunch , but they went the extra yard to eliminate this . So I’m living with the rattle for now and have not been sold something that was not needed. So once again I am a happy customer. Thank you all:

I was extremely happy with the excellent & fast service & very polite & helpful staff over the phone

Had my service done here back January which made me eligible for the MOT assist scheme, my car failed MOT and needed £751 of repairs and because of the MOT assist scheme that covers up to £750 of work that is required to pass I paid £1 for the actual repairs on top of the cost of MOT.

Can't be thankful enough to the team, all a bunch of nice and genuine people who go above and beyond for their customers, definitely will be going here for any future car related work.

I booked my car into Five Stare Auto Centre for its MOT, it was the first time I have booked my MOT with Five star and WOW!
Peter and Emma were amazing, they made me feel at ease and could not have been more helpful and efficient, my car was ready to pick up in a couple of hours and had been washed and valeted superbly. I was kept up to date every step of the way by the team.
Dave did a fantastic job of making sure my car recieved a thorough MOT and was up to scratch for my daily commutes on the motorway.
Thank you Five Star Autocentre!

Had my car in for a service and mot. What a superb garage. The staff were so friendly and helpful and they did a superb job on my car.
I was even offered a complimentary valet. Thank you 5 star Autos.

Called in to get my kids car sorted out. Got booked in the next day, full breakdown of what was needed and the cost. All work was carried out the same day, very pleased with the service provided, and great customer service.

This company came up quickly with a quotation and confirmed it and the work was carried out as scheduled. The staff were helpful. What more could anyone want ?

Easy and quick to book and very friendly upbeat reception on the phone.
Business seems very well run and clean and tidy workshops. Feeling of a team at work,
Call to explain possible future work.
Everything as outlined. Hopefully a really good find for future jobs in a two car family.
Quality tip from car wash team!

Got recovered by RAC and taken to the garage the staff were very helpful in every regard. The car was in the garage not even 3 hours and they had diagnosed and fixed the problem in hand.

This team never let me down! A genuine 5 star service! Pleasant and completely trustworthy people to deal with and my car is now happy 😊