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Lisez les avis des autres

Noté 5 sur 5 étoiles

Thanks a lot fatma you kept your promise and delivered me a vehicle today, big shout out to Fleeto and all the employees there very professional attentive and they try their hardest to help people out... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent company in term of simplfy services , very well customer services in handling phone calles and very friendly always available for their customers ,doesnt matter what type vehicle you wan... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a great experience with Fleeto. Special shoutout to *Yaamin* and *Mahir* — they were both incredibly helpful throughout the whole process. Yaamin sorted things out quickly and kept me up... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I haven’t experienced any other company taking care of customers more than fleeto Great prices. Great customer service service. Polite friendly staff not one not two all of them. If I write million... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de location de voitures
  2. Service de leasing automobile

Écrit par l'entreprise

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

221 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(221)

124 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My experience was very good

My experience was very good. I was greeted with Kalam who had gave me a great welcoming and made sure that everything was sorted in a calm manner. I would definitely recommend this to friends. Thank you, to the whole staffs, for the good smiles and great service that you have given to me. Hopefully, we would start great and finish great and that everyone is happy. Wish you all the best.

1 décembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Ali

So glad you had a good experience with Simple Self Drive, we strive to ensure all our customer needs are catered to so when we get reviews like this, it really make our day so thank you. I will be sure to pass your kind comments on to the team and I would like to also thank you for choosing Simple Self Drive

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

I am happy with Simple Self Drive!

I am happy with Simple Self Drive!

I walked in and needed a car on the same day and they were able to accommodate me straight away. I was able to drive off with my car on the same day within hours, doing the checks, uploading documents and everything!
Martin’s service was good! Celina was excellent and helped my find information that I needed within minutes instead of me having to wait for a long time.

1 décembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Awlad

So glad the team were able to help on the day, at Simple Self Drive we strive on serving customers as quickly as possible, thanks for sharing your experience, it means the world to us

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Simple Self Drive was very helpful when…

Simple Self Drive was very helpful when making the decision to hire a PCO car. Billy did everything for me and showed me everything I need to know about the car. Celina gave a helpful service at the reception and provided me with all the needed information. I appreciate the service of Simple Self Drive a lot!

21 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Mr Choudhury

Your happiness is what drives us and we are glad we were able to cater to your needs. Your feedback also helps us so thanks for taking the time out to leave the review

Please don't hesitate to contact us for any future needs

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

I like Simple Self Drive

I like Simple Self Drive. If I have any issues they always help me wether it is to change my car or sort out anything else. I have been with them for 2 years and have had not issues and happy to continue being with Simple Self Drive. Kalam, Martin and Billy are always helpful. Celina at the reception was very welcoming and offered me a coffee straight away.

30 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Ruban

Thanks for choosing to hire with Simple Self Drive, your custom is really appreciated, we also appreciate the time you took to leave this glowing review.

We are here if there is anything else you need

Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

I had a great experience at Simple Self…

I had a great experience at Simple Self Drive. The staff is great. I’ve been with Simple Self Drive for the past 2 years. Billy, Kalam and Martin are welcoming and accommodating. Celina greeted me with a smile and offered me a coffee. She was polite and helpful.

30 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Sandro

Thank you so much for this 5-star review. We really appreciate you being a Simple Self Drive customer and helping to share the word about us. We’re here for you anytime

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Amazing experience friendly staff

Amazing experience friendly staff. Providing quick services by knowledgeable professional people ...
At the front desk receptionist she's amazing very welcoming ...no many places you go the offer you a drink but with her is "hello good can I offer you something to drink.
To all the staff working at Simple Self Drive keep doing incredible work that your doing .

I would highly recommend everyone to simple self drive.
With peace of mind. 👍🏽💯👌🏿✍🏾

22 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Damarrio

Thank you for choosing Simple Self Drive and it great to hear that you were pleased with the service you received. Customers like you make it all worth it!

Please don't hesitate to get in touch if there is anything else we can help with

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

VIP SERVICES HIGHLY RECOMMENDED

I have always very good experience with simply self drive 🚗 it's my second time every thing is dealt with professionally and quickly all staff knows what to do. Great customer service especially at reception with Celina and also Mo from PCO hire team.

22 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Tahir

We thank you for your feedback and so glad we could be of service, we will relay your feedback to the team!

Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

I have really good experience with…

I have really good experience with SIMPLE SELF DRIVE They are best in service, quick paper work, helpful and Friendly and they have so many cars options .
Billy manager is so friendly
I would highly recommend This company

9 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Majid

Thanks so much for leaving us such a great review and the shout out for the team, we strive to offer our clients the best service possible so your comments mean the world!

Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Wow great customer service

Wow great customer service. They look after their drivers and very accommodating.
Would recommend all day.

8 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Biggz

Thanks for your kind feedback, we really appreciate your custom. Don't hesitate to drop us a line if there is anything more we can do for you

Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Celina was excellent

Celina was excellent. I was late and she put me at ease. Very welcoming.
My car got sorted very quickly, thank you

4 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Scott

Thank you for such a great review, we are chuffed you were happy with your experience.

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Very good service

Very good service. Billy, Kalam, Jessica, Martin are very friendly and helpful. The cars are very affordable and nice. They are nice, new and fully electric just what I am looking for. Celina was very accommodating.

4 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Saiful

Thanks for your review, we will let the team know about your kind comments. Thanks for choosing Simple Self Drive for your PCO Hire needs.

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

So far, so good.

So far, so good. I am coming to the end of my rental with SimpleSelfDrive and my experience thus far has been exceptional.

The day I picked up the vehicle, they had explained the entire rental process and were able to adapt to my insurance needs. When going over the vehicle for any damage everything was highlighted very clearly, so when the vehicle comes back in I have sufficient evidence to not be charged anything else.

They have a dedicated WhatsApp business number which makes the process simplistic. I can just text my concerns over and is sorted out promptly.

The only concern, however, I knew when signing the contract is that I live in West London. Coming in for service could be tedious due to it being a 30-mile drive. It would be lovely if there were service partners across London to allow a little more flexibility. This does not happen often, and does not take away from the amazing experience.

4 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Omar

Firstly thanks for leaving such a detailed review we really appreciate it and glad we were able to meet your expectations for the most part.

We also take on board your comments about the distance for the servicing and apologies for the inconvenience, we will take back your points and see what we can do to improve this.

Please do let us know if there is anything we can do in the future and thanks for choosing Simple Self Drive

Regards
Customer Care
Simple Self Drive

Noté 5 sur 5 étoiles

5 Star PCO car hire!

Was searching for PCO car hire and found simple self drive, Absolutely amazing service, staff are fantastic and the cars are well looked after. If I’ve ever had any issues with the vehicle they’ve always dealt with it promptly and very professionally. I’d highly recommend to anyone looking for PCO hire with insurance.

4 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Nasir

Your custom is greatly appreciated and thank you for sharing your experience with Simple Self Drive. The team are on hand if there is anything else we can assist you with

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

I received a great experience anytime I…

I received a great experience anytime I visit the office.The staff is polite and listen to your concerns and problems and are willing to help. Celina, Billy, Martin and Kalam are very helpful and they are the eyes of the company and are presenting the company in a very professional manner. I am very pleased and happy to tell friends and family about Simple Self Drive.

4 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Dear Customer

Woah! your review made our day, customers like you make it all worth it!

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

TOP 👌 …

Very professional company that adds value to my money. You have a great team, special thanks to the very helpful Celina!

3 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Samuel

We appreciate your feedback and glad the team could be of help, please don't hesitate to contact us if there is anything else we can help with

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Excellent customer service and the…

Excellent customer service and the staff are really helpful with any issues.

2 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Saif

It's a pleasure to be of service, thanks for chosing to Hire with Simple Self Drive

Regards
Customer Care Team
Simple Self Drive

Noté 5 sur 5 étoiles

Highly recommended.

Highly recommended, Great service at all times and wonderful customer relations.

2 novembre 2022
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Sustef

Your feedback means the world to us, thanks for taking the time out to write us a great review.

Customer Care Team
Simple Self Drive

Noté 1 sur 5 étoiles

Unfair treatment …

These people think they can keep your refundable deposit even when you return their car in good condition. They rented a car to someone with no PCO job. TfL is not monitoring These companies properly. They don't deal with complaints.

16 juin 2021
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Alison

Sorry your experience with us wasn't up to scratch, we would love the opportunity to try make this right so if you could email us on info@simpleselfdrive.co.uk we could look in to your experience

Thanks in advance
Customer Care Team
Simple Self Drive

Noté 1 sur 5 étoiles

Beware!

Beware! This company is extremely fraudulent and doggy. It has not returned deposits frequently when people decided to withdraw from dealing with it. It tries to extract your money by baseless excuses and reasons. There are many honest dealers in this country. Boycott these dodgy ones!

2 juin 2021
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Asadollah

We welcome all feedback so thanks for taking the time out and sorry for the somewhat late reply. We are sorry our service didn't meet your expectations but we would like to assure you customer care and integrity is really important to us. That being said we would love the opportunity to look in to your case and see if we can make it right so if you would like to email us with your agreement number and reg a member of the management team will look in to your case and respond accordingly.

Regards
Customer Care Team
Simple Self Drive

Noté 1 sur 5 étoiles

dodgy company

the worst company i have ever seen in my driving life time. the are dodgy and you would never recieve you deposite back in total. in some cases they never get their deposite back if you check their google reviews. i strongly advise people to not get any car in any form whatsoever from this company.

2 juin 2021
Avis spontané
Logo de Fleeto

Réponse de Fleeto

Hi Asadollah

We welcome all feedback so thanks for taking the time out and sorry for the somewhat late reply. We are sorry our service didn't meet your expectations, as you will know from the terms and conditions there are some additional charges related to hiring vehicles such as damages etc. We would love the opportunity to look in to your case and see if we can make it right so if you would like to email us with your agreement number and reg a member of the management team will look in to your case and respond accordingly.

Regards
Customer Care Team
Simple Self Drive

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