Flexed Avis 37

Company scam you out of every little penny possible charge nearly the cost of a 28 day rolling contract to deliver a car and over charge mileage.
Add extra costs on wen price agreed was set and then get charged more. and how they work out charging over 25 percent vat is beyond me. Doesn't come with insurance so be prepared. Company are scam merchants who lie through their teeth stay well clear. If you read many other reviews I'm not the only one saying this they lie lie lie.

Be also prepared never to get any deposit back you pay and don't believe any of the sales representatives their lying scumbags called flexed but ran by AUTOHORN wonder why that is because they prob got sick of the bad reviews given.
WEN CAR WAS GIVEN BACK NOTHING BUT THREATS AND ABUSIVE EMAILS TRYING TO SCAM ME out of life and limb

Not really as flexible as promised, happy to take money on 28 day rolling contract, so not a monthly plan, payments seem to hit you early each month, not enough flexibility to change cars, did 3 months with a VW Tiguan cost over £2k, so very, very expensive, dropped them quick

I can see why reviews here mention hidden charges, because they are hidden.

Called up and was told it would cost £250 for car delivery every time. The website clearly says no additional costs.

It seems dishonest and is the only reason why they appear cheaper.

Great Service from Tom Holland. I am on my second car and have specific needs which are no problem to them. Thank you.

Absolutely the Worst Car Subscription Service I’ve Ever Used – Avoid at All Costs

After eight years of using car subscription services – including Pivotal, Europcar, Sixt, and Onto – I can say without hesitation that Flexed (Autohorn) is by far the worst I’ve ever dealt with.

From the moment I subscribed, it was a battle. Their approach is riddled with hidden charges, fabricated invoices, and appalling customer service. You’ll spend more time fighting off unjustified bills than actually enjoying the car. Every minor detail becomes a chargeable offense, and unless you comb through each invoice with a fine-tooth comb, you’ll get stung.

Jon from their finance department deserves a special mention – and not in a good way. His tactics are both unprofessional and dishonest. On multiple occasions, I was told that he had sent emails and made calls which he clearly hadn’t. When asked to provide proof, there was none. I even have emails from him admitting billing mistakes – “Sorry, that was an error, thanks for pointing it out” – as if that’s acceptable after the fact.

If you’re not double-checking every penny, you’ll be paying for things that were never agreed upon. It’s exhausting, and frankly, unacceptable in 2025. I handed the car back after just over a month – despite being someone who regularly spends £1,000 to £1,500 per month on car subscriptions. That should say everything.

This is not a one-off bad experience. This is systematic incompetence at best and intentional profiteering at worst.

You’ve been warned. Steer well clear. There are far better, more transparent services out there.

The team at Flexed, importantly Gareth, have been extremely efficient and provided us with a car within a couple of days ar a great price.

We had a beautifully clean car delivered that was a real ‘head turner’.

A stand out leasing company that we will continue to use.

What started as a nice experience turned into a shoking one.

Couple of days after I have payed my "joining fee" I got hit by a car and put in a wheelchair for a few weeks.

As the car was obviously not needed anymore and it won't be for a while I have emailed back and asked for the fee to be refunded.

Was slapped with a "not refundable" email and offered a "no fee" deal further down the line when needed.

Newsflash, it's 2024.

Bank is already involved and Monday morning further legal action will be taken.

I needed a small, fun car for work and I'm thrilled with my choice at Flexed. They offer a diverse selection of competitively priced cars and helped me find the perfect one. The staff are professional, efficient, and incredibly friendly, making the whole process enjoyable. I'm very grateful and highly recommend Flexed to anyone seeking a great car from wonderful people!

I've been managing a small fleet for years and am consistently impressed by Flexed.
They offer an extensive range of cars, outstanding flexibility, and competitive pricing that's hard to beat.
The staff are not only professional and efficient but also incredibly friendly, making every interaction a pleasure.
I highly recommend them to anyone in search of exceptional vehicle options and service!

Flexed provided great customer service and were excellent value for money. They had a variety of cars to choose from and offered very good flexible terms.

I have used flexed for approximately 7 years and always had great service and been given a wide range of cars to choose from. As the name suggests, when my circumstances changed and I needed to swap the vehicle at short notice, nothing was too much trouble and I was in a new car with minimal stress or fuss. Would highly recommend.

I found Flexed had a great range of cars for me to choose from, they were very flexible and competitively priced. Plus their staff were very friendly and helpful.

Excellent customer service throughout by friendly and knowledgable staff. Fabulous range of cars which are competitively priced. They were very flexible when it was needed. Highly recommend!

I’ve had my car through through Flexed for the past two and a half years. I wrote this having come from another call with the team there. Having this flexibility in car choices and being able to switch when I’ve wanted to, has been great for me. Wrapping in full costs works for my budgeting and certainty, which I love.

Looking to lease a car, check these guys out! Great selection of cars at a competitive price, I would highly recommend, the team were lovely and offered an excellent customer service. 🌟🌟🌟🌟🌟

I’ve had my car through through Flexed for the past two and a half years. I wrote this having come from another call with the team there. Having this flexibility in car choices and being able to switch when I’ve wanted to, has been great for me. Wrapping in full costs works for my budgeting and certainty, which I love.

Amazing company, outstanding cars and customer service. Would highly recommend

We required a short term lease option and decided to go with Flexed based on their reviews. I can honestly say this is the best experience we have had with a leasing company. They had lots of options to choose from, with various price ranges to suit a budget. The lease was flexible and accommodating. The customer service was excellent, all questions and queries were responded to and everything was explained clearly. The lease was set up really quickly and we took delivery of our vehicle shortly afterwards. The whole experience was seamless and we wouldn’t hesitate to recommend Flexed or use again if we needed to in the future.

trading as auto horn as well. went to them as needed something short term and quick.

Jonathan Traves is the worst and most dodgy person to ever work in any company not alone in a position of finance. i used a family members card for the one off payment for delivery and he kept those card details even though he knew they weren’t mine. then he decided to use that card knowing it wasn’t in my name to put over £1000 on it. provided proof that he shouldn’t of charged that card and rather than just refunding it has made the card holder go through a whole charge back process even though he had no authority to use those card details. i don’t know how he works in his position. either the company is really dodgy and fraudulent or he is. stay away!!

So last Tuesday my direct debit wasnt in for collection. I'd been in hospital and mistakenly thought it was Friday


I rang Thursday too update my details as had a new phone which I bought since being discharged. I have an app I always download on my phone that records all my calls. Which I'm thankful of.

Anyways I ring Thursday spoke too tom Holland explained situation was willing too pay and any over charge and I'd ring back Friday I gave my new details too him and the girl who originally answered the call.

Friday I rang when office was shut so first thing today I rang too resolve this as up too now had no issues with the company and happy with car and still have it too January.

Then I get told it's passed for respossion fair enough.... But then... They acknowledge on several occasions I updated my contact details and made them aware of a two week hospital admission.... So the girl who was nice enough says I'll check with Tom and rang back. One hour later she does says it is still being repossessed I'm too late and the company tried too take the car at the weekend.... As I stay with an Ill family member, and was in all weekend except for 30 minutes this was news too me!

She then goes on too tell me a card was even passed through our door.

Having CCTV front and back I made her aware of this and I would not be paying 255 pounds but did say I'll check it first.

Few hours go by Same girl all this is recorded... Again tells me this company appeared for the vehicle... I then explain I've looked over everything and unless it was Amazon or royal mail no one attempted entry front or back....

It gets even stranger

Someone from the 3rd party interloper company rings he's all over the place changes story 3 times all recorded then he says

AH we just drove the front too see if we could see it will that's nonsense there's parking at the front a bus stop is right outside...

Then I make him aware of the back clearly as he's never been here he backtracks a bit and says I'll hand it back too her.

We have private parking you see round the back allocated too each household one way in one way out

Several people have cameras etc as does the factor.
The calls today I've just listened back too and Thursdays

The situation Thursday was definitely I could pay I did change details and it isn't my fault if someone hasn't updated it

As for the made up story for escalation and changing story today on several occasions that's definitely something I'm considering passing on too the financial ombudsman. Morally as well you'd think being in hospital two weeks they would give you more than three days too pay

I contacted them two days after payment bounced gave up too date details that were never corrected

Avoid at all costs these lies are a form of extortion by fraud