Flexsteel Industries, Inc. Avis 

Their modulars are garbage. Bad design where the cushions fall into the slot and have no support and worse still - they ask you to go get it upholstered elsewhere and that they do not sell cushions, even if you bought it a few months ago. The cushions are low quality. Sick to myself stomach at this company and their responses. I spent close to 10K on this modular junk that is a total eyesore.

Customer assistance is terrible bought a recliner from them and in lest than a year it has issues....

Absolutely the worst experience ever!!! They’ve brought out 4 ends to the sectional (one was the same as before), the last one doesn’t even match the color. The store we bought from has tried to contact them numerous times, no response, I sent certified letter to CEO no response ~ THEY JUST DON’T CARE. I tried to contact through their FB site, again no response, this has been going on since Oct 23-now. Once they have your money, that’s it. I’d never recommend their products even for my dog’s house!!

My wife and I purchased a sofa and love seat set Flexsteel branded 2 years ago. This is our second purchase from the company and the first set suffered 2 broken springs that have lifetime warranty. The replacement set was very expensive and within 2 months the right side of the loveseat shifted and was visibly lower than the console or the left side.
We filled a claim and a factory rep and the seller from the store came to our home but refused to acknowledge the fact the furniture was not assembled properly. No work was done by the company to repair the furniture. Instead I disassembled the right side and shimmed it to be level with the rest of the loveseat.
Now after 2 years the seats sag on one side like the original furniture did but the flat springs are still intact. On closer examination the stuffing on the seats is obviously broken down and lacks proper support on one side of the console and the far side is opposite with the higher side opposite still.
One of the primary selling points of Flexsteel was that is was made in Iowa USA. On turning either unit over there are labels stating it is made in china not even in the US.
If you want to learn how to repair furniture please buy Flexsteel brand, otherwise look to alternatives at lower prices and more reliable customer service. Made in china is not always the sole reason products are shoddy. Design and marketing by this company make their furniture less reliable and more expensive so be forewarned to stay away from them.

We have a Flexsteel sofa we bought that just recntly started falling apart. It is just my husband and myself so no small kids around The back started to curve so the furniture store we bought it from tried to get service from the company. The company does not service them. They were told to fix it themselves. So, they took material off to find out there was no brace at all in the middle of he sofa so of course that is why it is curving and falling apart. The cpmany was sent pictures, the rep contacted multiple times with no real solution. We are gtting under a $200 credit from them which is unaccepable. They said they would send a properly made frame but we were responsible for taking the fabric off and installing it on the new frame. OMG!!!! The sofa was well over $2,000.00 so I am very unhappy. I would suggest others looking to buy flexsteel be careful. We are stuck with a piece of crap.

This company/chair is absolute GARBAGE!!! They ONLY talk/deal with their dealers!!! There is NO WAY you can talk to a tech. rep. or ANYONE AT ALL!!!
I bought their BEST chair and after 4 weeks, there are metal “ribs” pushing up into my butt & into my low back!!! NOTHING I DO WILL FIX THIS!!!!
My dealer doesn’t want to talk with me because I bought from their website and I live in So. CA!!!! They are in Chicago,IL.

The recliner steel braces have cracked on all of the right angle ones. They are way too thin. When trying to replace them they want $130 to just come out and look at it to see if it is under warranty and if it is I still pay the $130? What good is a lifetime warranty if I have to pay that every time and this is the second time this has happened? The quality is just not there and I will be never looking at that brand again!!! Buy at your own risk and just throw the warranty away!! Can’t cost that much to send me the bracket and I can put it on but nooo.

A little over a year of receiving our leather flex steel power swivel recliner with power headrest and lumbar, the we noticed a color diffencence on the headrest. Upon closer inspection, we noticed that the actual color was peeling off. When we tried to submit a claim, we were told that this was not covered under the warranty and that the color was painted on. I have never before heard of painting a color onto leather furniture, I always believed that the leather was dyed. After this experience, I would never recommend anyone purchase any Flexsteel Furniture product.

Just received a Flexsteel sectional which we ordered. Was appalled to find there is no dust cover on the bottom of the sofas. To me this is an unfinished product. I never heard of such a thing. Called Flexsteel and got nowhere. I would not advise buying their furniture. The quality has gone down since the last time I bought from them (those sofas did have dust covers). I am sorry I'm a repeat customer.

We spent the extra money on these because there talk about the limited life time warranty. The sales place where we bought it said they cover everything but the fabric or leather. The first thing to go was there fancy spring system. The top of the couch without the cushions sits three inches below the front of the couch. Then the cushions broke down. The dealer doesn't want to know anything about it or flexsteel. I would never.... Purchase there stuff again. I have a couch and two chairs.

Flexsteele refuses to reimburse us for a service charge we incurred because they sent 2 incorrect parts to us for a furniture repair. They said their company is incapable of sending us a check or any forms of reimbursement even though it was their error we incurred the fee. Do not buy anything from them, their customer service is miserable.

Absolute Junk. The color will come out of the leather within 9 months and you'll be left with an overpriced piece of junk

I think I would pass on flexsteel. Our recliner is not working, switch or motor. No response from flexsteel with the dealer who we bought it from, not indication of when the parts will come in, no response to the furniture store when we ask them to ask about parts.

Purchased my sectional from an excellent retailer with top notch customer service. Disappointed the sectional had no dust cover as it is dropping dust and tiny wood slivers on my floor. From what I understand it is because Flexsteel wants to show off the blue Flexsteel frame. But it also shows that they use very inexpensive pieces of wood to build the balance of the frame. In fact the right side of my left sectional, right under the cushion drops down 2" across 15" of the frame, an obvious wood cut error. I would expect that quality control would catch the error, and replace the piece of wood, but what they did was just put the cushioning and leather over the top of it and leave it as it was. It appears the "true" entire package warranty is only a year. For this reason I was hesitant to add a dust cover as it might invalidate the warranty, however, the dust got to be too much. I also have dogs and can only imagine the dog hair that could collect throughout the frame over the years. It was easy to do with a staple gun and dust cover fabric from Amazon, only about a $9 investment, well worth it. The comfort weight and sturdiness of the sectional is quite good. The leather is beautiful. It is just disappointing that a company with such brand recognition is no longer paying attention to the details.

They market in stores and their site how great their Warranties are but in the end it is a bait and switch lie! Have a electric recliner purchased less then two years ago, still making some payment as purchased a love seat as well that is electric. Recliner stopped working something electrical. Now their site said 5 years on electrical, so figure I am all good. Send a email no response after days and days. Looking around their site I see there is no customer service info and general info like a phone number. Have to dig through the internet to get a phone number and when I call they are shocked as they do not deal with customers. They have and promote a warranty as part of their brand and hire price tag, but do not support customers. Was told have to call the store. Call the store and they only support within a year. So find out that this warranty is useless as I have to find a repair tech, pay for all labor and hopefully Flexsteel will provide the parts for free. How can you hole brand be about your Lifetime Warranty if you do not service or even help the customer. It a bait and switch LIE. Avoid Flexsteel!

We purchased two very expensive Flexsteel leather couches. Within 1 year, the leather has started to flake off. I contacted Flexsteel, and they told me that there was nothing they could do. When I tried to respond, the customer service woman had blocked me. Flexsteel used to be good furniture, but it certainly isn't any more. We were warned by another furniture store, and we should have listened.

Last fall I purchased my third Flexsteel recliner and my second Arlo model. I paid around $1500.00 which should buy a quality piece of furniture. This was not the case. Day one, I was dissatisfied with the way the recliner looked. One of the arms was smooth and sewn correctly and the other had puckers and was sewn crookedly. Within an hour, I contacted the store and explained the problem. They said they had to follow protocol and have a furniture repairman come evaluate. This took weeks, he said he would contact the company. Flexsteel agreed to remake the arm and after months, he came to repair it. The repair was worse than the original and he did nothing to fix the sloppiness of the chair. He even told my husband that he knew we would not be happy with it. Went back to the store owner who tried to get Flexsteel to agree to a new chair but they refused. I have been told recliners are for comfort, not looks. I disagree. I have two other Flexsteel recliners in my home, one of them is the same Arlo model. They do not look like this one. I have been told recliners are not meant to look good, they are for comfort and that maybe its a new person in the factory that does not sew well yet. For the money I paid I think it should look good too. Very disappointed in a brand that I have been faithful to in the past.

Flex Steel electric Sofa recliner seat cushions are compressing after 1 month of use. We already had more foam support added from warranty service but it did not fix the issue. There are many complaints about Flexsteel being made with inferior materials. This couch on show room floor seemed very comfortable. Now it is getting more and more uncomfortable. And you can never get comfortable lying on the sofa due to how irregular the cushions are considering the center cushion on non reclining portion of the sofa is engineered differently from recliners. I wish I had read these reviews before I bought it. I bought the Model 62L, Model number 20SH 71SW 22SD 26AH 70OD 8WC.

So disappointed on how Flexsteel has handled a problem with their leather fabric. Bought Broadway Power Loveseat in Shale which turned 2 years old on December 27th 2023. The company referred me back to the vendor who no longer carries Flexsteel. I went to a reputable leather furniture dealer and showed him the pictures. His store sells 90% Flexsteel products and said he had never seen my issue before and in his opinion felt it was a manufacturer defect. Flexsteel is not standing behind it s product. I would definitely not recommend them after spending $2300+ on one seat that lasted only 2 years. Non smoking not in sunlight home. Customer service did respond in a timely manner but just referred out. Vendor was great not at fault at all. It s the product which happens to be Flexsteel. Ended up buying an AMAX leather replacement unfortunately same price but looks almost identical to the Flexsteel brand but has lumbar and zero gravity reclining. Much better product and warranty.
DON’T buy Flexsteel unless you plan on replacing every two years.

Excessive piling within 2 months. Cushions are wrinkling and sinking. Very expensive. Their solution is to shave it. I am afraid this will leave holes. I thought I was buying a quality piece of furniture and it is garbage after 2 months of use. I have photos to back it up.