Flip.ro Avis 

I bought an iphone from them 2 and a half years ago and last week i sold that iPhone again to them and of course they offered me more than 60% off from the initial offer. Scammers!

My wife bought last year two Iphone 8, one for her and one for me cuz we lost our phones while we were in a trip and had to buy fast 2 phones.
As i have received the phone, configured and started to make calls and was so odd to hear like i was in a tomb and sometimes was unclearly.Returned the item and got money back, my wife she kept it and use it as the 2nd phone and in the morning when she woke up found that the battery is inflated and did a crack between phone display and back case.
Now flip told her to return item for assurance and remove personal data, how you could remove data if the phone does not work..(dumb person)...nevermind, we did a COMPLAINT and I BEG YOU TO AVOID THEM.

They use aftermaket pieces, those 67 tests are only for marketing and much more...so, be careful with them!

am cumpărat o tabletă pe firmă în august 2024.
în iunie 2025 deja nu se mai deschidea deloc. am trimis-o în garanție.
au greșit adresa de ridicare (am scris corect în e-mail adresa) ÎN SENSUL CA AU GREȘIT ORAȘUL. apoi au revenit din orașul corect. bun.

când să trimită înapoi produsul au trimis ei de la sine putere la sediul social al firmei, tot așa în alt oraș. a 4-a oară o fi cu noroc, să vedem, încă nu am primit tableta înapoi și de la Flip nu îmi răspund legat de această problemă.

dezastru comunicarea și organizarea la Flip.Ro

I bought a z flip 5. The phone was good and worked very ok. When I wanted to change the cover screen, went to samasung and I was informed that the screen was also scratched in the middle, where it closes. Since it was still in warranty I sent it to them. When they received it, without informing me, they already prepared the package to get it back to me. I only received an e mail after I requested information on why the phone was deteriorated. I recevied pictures with a crack that wasn t there when I sent the phone.
I have for sure no proof about this because in my naivity I did not take a picture of my phone before sending it to them. It s just money, but it feels like they are fooling the consumer.
Such a disappointment

I bought Iphone pro from them which was 500 lv (250 eur) more than the standard 2 hand the same model, however I decided it will be “checked”. What I received was phone with scratches on display and corpus and battery 85 %. I was not very happy with purchase but I decided it is 2 hand and it is what it is. I sent as well my old iphone to them, which was always in case and did not had scratches on display (like the one they sent me). After they received it, they checked it and decided they are paying half the money we spoke for. Then I requested my phone back, this whole thing is happening 22 May and I am writing this on 10 Jun and I still do not have my phone. I suspect they are intentionally keeping the phone as long as they can so you decide just to sell to them for no money. They do not have phones to call them, do not have actual address and are very hard to be checked by police and agencies. Definitely scam, beware.

[Do mind that I've written this review about the Rejoy company (Flip in Hungary), that is basically the Filp company just on an another name. My phone has gone through Flip.ro's services tho.]

Bought a Samsung S23 Ultra in the "as good as new"
condition and it was like I was the one who first had this phone. No scratches, no damage at all. As they promised. Sameday delivered the package two days late, but it's not their fault (not like it was a hurry to get a new phone). Paying 250K Hungarian Forints for the phone instead of 500K-600K HUF is crazy.

People seem to have issues with Apple devices, but it is just about the fact that Apple is so locked reselling is a pain. I beilive it is just the right time to consider swithing to Android anyways.

I could not turn my old phone in because it is so old, but I expected this, no problem. (No one wants a 7 year old phone anyways.)

One thing they start to sell is other branded laptops (Samsung for example!). Same goes for watches. They should also mention that your phone may come from another country (because they are a part of the "Flip" company, they are just named "Rejoy" here), because my phone sometimes (1 in a 1000 times) shows up a little bit of Romanian (country where it came from via Flip) or French (assambled or first sold there) text. Afterall I'll probably buy my next phone from here 4-6 years later.

I had a really disappointing experience with Flip. I bought a phone from them and just two months later, the battery started swelling and couldn’t hold a charge anymore. Even though they claim to offer a 2-year warranty, they refused to fix it under warranty.

What’s worse, I found out they don’t use original parts, but cheap imitations from China. There’s also no real customer service — you can’t talk to a human being on the phone, which makes it extremely frustrating when you need help.

Unfortunately, I can’t recommend Flip. I felt tricked and let down. I expected much more, especially when buying a refurbished product that’s supposed to be tested and guaranteed.

Deloc serioși! Am comandat un telefon în condiția estetică “ ca nou” și a ajuns unul în condiția estetică “ excelent”, după cum au recunoscut și ei. În urma convorbirii prin e-mail mi s-a oferit să îl returnez(ceea ce nu este posibil, dat fiind ca este cadou) sau să îmi dea diferența dointre cele 2 condiții. Am ales varianta din urmă și ei îmi oferă ca “ preț corect” diferența de 110 lei. Cum se poate să facă astfel de bătaie de joc pe față în condițiile în care eu am analizat ce au pe site și diferențele de preț dintre cele două condiții estetice erau de 300-400 lei!!!

mi am achizitionat un iphone 15 pro max 256gb “ca nou” pe data de 7 februarie 2025, iar la finalul lui martie 2025 am facut cerere sa l trimit in garantie, iar pe 3 aprilie a venit un curier trimis de ei dupa telefon. dupa cateva zile, cei de la flip mi au dat mail si m au informat ca telefonul nu a ajuns la ei si ca din pacate nu ma pot ajuta cu nimic. foarte greu am facut rost de poze de la ei cu coletul, iar nici cei de la flip, nici de la gls nu m au ajutat cu nimic si mi au zis ca nu e vina lor si mi au urat bafta sa l gasesc:)))). nu recomand sa va luati telefoane scumpe de la ei, mi se pare foarte de cacat sa ti iei “ca nou” ca dupa o luna jumate sa l trimiti in garantie din cauza unor defectiuni tehnice. mai bine mai asteptati si va luati telefon de la reprezentatii directi.

Flip.ro was founded so people don't go through the hassle of buying a second hand mobile phone that has issues.
I just bought a second hand iphone, but it came locked & in need of a restore which took me about 3 hours to figure out is not possible since this phone needs some service. They did not check it, just sent it to me to deal with the problem.

Am primit inițial o ofertă de 3.400 RON pentru un iPhone 16, dar odată ce telefonul a ajuns la sediul lor, mi-au spus că îmi pot oferi doar 2.100 RON, motivând că are zgârieturi pe ecran. Imposibil! De când l-am cumpărat, l-am protejat în permanență cu folie de sticlă și husă, iar nici măcar o secundă nu l-am scăpat pe jos!

Am refuzat imediat această ofertă ridicolă, iar după două săptămâni, mi-au trimis telefonul înapoi. Când am deschis coletul, am rămas șocat: nu mai era în cutia originală, iar pe ecran au apărut zgârieturi! Mai mult, telefonul fusese deschis din partea din spate!

Le-am scris pe email să cer explicații. Răspunsul lor? Mi-au spus că au reciclat cutia și au negat complet orice problemă legată de ecran!

Așa că am făcut plângere la ANPC și recomand tuturor celor care pățesc așa ceva să facă la fel! Nu lăsați astfel de practici să treacă nepedepsite!

Am trimis Un Samsung S21 în condiții bune fără vreo problema anume și mi-au redus suma oferită inițial cu 150 RON pentru că era în stare mai proastă decât descrierea (nu e adevărat) vro 80 de ron și vreo 70 că avea capacul dezlipit problemă care nu exista când l-am trimis, eu având poze cu telefonul înainte să-l trimit. . Am refuzat și mi-au trimis telefonul înapoi dar cu capacul dezlipit, problema care nu exista înainte.
Bătaie de joc.

I wanted to sell a Samsung Fold 4. The phone was in verry good condition, and in warranty. I send the phone to flip.ro, and they offered me a 100 RON for the phone telling me that it has scratches on the display. They didn't expect that I have a full movie with the phone being checked before sending and packed. They scratched the display and dropped my phone, so I will tell everyone: DO NOT SEND YOUR PHONE TO THEM ! All that I said can be verified with 2 movies.

Absolute garbage website. The reason I'm saying this is because I bought a phone from them and it didn't last more than 2 years. Also the warranty from them is said to be for 2 years, but the phone I bought's warranty lasted 1 year. I received my phone on 3 april 2023 and my warranty was until 2 april 2024. Even less than a year with a day! This is significant and shows that they are also liars! I wouldn't want anyone to buy from them and I don't recommend buying from this website either! It's better to buy a new, more expensive phone than to buy a refurbished phone, especially from them!

Liars! The initial evaluation is worthless; they offer a sum for a USED product and then drastically reduce the amount on the grounds that the product shows signs of use.

If you buy a good product and you are lucky, then it is very good. However, if you have to arrange a warranty, then the repair will take forever.

I've bought an iphone, and of course the battery in the iphone not original, and after 2 months the battery died. At 8. January they received my phone, and they still repairing it. If you check a video on youtube, aprox. max. one hour to change a battery.

I can not believe a battery change will need 12 days.

Do not recommend at all! After sending an iPhone through a locker, as indicated by Customer Service, i was informed that the phone was not in the sent package and they opened a claim to Sameday. Almost 2 months later they replied that Sameday said the package’s weight was small (aka not containing the phone) and that is it, no other proof of it no further or solution… i remained with the iPhone sent and no money. Would never ever recommend this company!!

They are exactly like the other reviewers described them. Cheating, lying scammers. They make you wait for weeks (instead of 1-2 working days as promised) before they tell you that they think the item is in much worse condition than it is in reality, then based on this disgusting lie they rob you. That is the business model. If you don't want to wait weeks to get informed that you will loose a lot of money and then another month to receive what is left, avoid them!

The partnership of Flip.ro with Emag for sure it's bad for business for emag -> receiving 1 RON for an Iphone that it's working -> from camera to display, it's just non sense, my suggestion it's to avoid this this

Good products, but awful customer support.

They created a problem with their partner Sameday and my package with old phone that I was sending to them in order to sell it, was lost. Even though I sent explanations on email and chat, they told me they can't do anything until Sameday finds my package. Sameday of course doesn't care and said to wait 30 days and extra 60 if they can't solve it. Also, I have to wait 20 days for the payment from Flip, so here I am without the old phone, without the payment and everybody saying that they can't do anything.

I explained very clearly how we got in this situation and that the problem was created by Flip and Sameday together, and I asked politely to give me my money for the phone and after they can wait the package from Sameday. Of course, they didn't even bothered to offer a response or an alternative solution.

Also, in December one of the colleagues from customer support was nice and agreed to call me in order to explain the situation and in January another colleague was awfully rude in telling me they don't provide phone support, just text on chat or email. Really Flip? In 2025 you don't offer phone support? Worse experience ever in selling a product.