I’ve sold phones to Flip.ro in the past without any issues, but my recent experience was very disappointing. I sent in an iPad 11(A16), 2025 in flawless condition—personally purchased brand new just 8... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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Am trimis 2 telefoane la verificat si am primit un pret de 200 ,respectiv 300 si ceva de lei. Verificare lasă de dorit, deja noi cunoscand defectele telefoanelor. Le-am trimis cu spatele spart si la v... Voir plus
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Δεύτερη αγορά από τη Flip. Η πρώτη συσκευή ήταν άψογη, όμως το S24 Ultra, αν και εμφανισιακά τέλειο, ήρθε με πρόβλημα στο λογισμικό που δεν επέτρεπε ενημερώσεις. Επειδή φεύγω για ταξίδι στις 7 Αυγούστ... Voir plus
L'entreprise a répondu
My iPhone 16 Pro works well HOWEVER the Camera Control button is completely useless. I reset everything, cleaned it, checked my settings, and it doesn't register no matter how I tap it, swipe it, or c... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We transform the way people sell and buy second-hand electronics! We make it easier to sell your old devices and safe to buy a used phone.
Coordonnées de contact
Bucharest, V7 Startup Studio, Street George Enescu 11, Bucharest, Roumanie
- contact@flip.ro
- flip.ro
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133 avis
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A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Toate merg normal numai ca cand deschid…
Toate merg normal numai ca cand deschid camera de telefon face un sunet ciudat si camera se face blurata si tremura
19 décembre 2025
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Scammers
Scammers! Tried to sell an impecable device to them and they lowballed me with an offer of less than 50% of the original estimated offer. They come up with different crazy reasons why your phone is not good etc. Avoid selling your devices here because you will get less than you can with other more serious vendors. Completely waste of time with these thieves.
16 décembre 2025
Avis spontané
Réponse de Flip.ro
Hello, Mr. Badea,
Out of respect and care for our customers, each phone received for sale in the Flip service is checked with rigor and responsibility!
Our goal is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed with the sales process: continuing it or withdrawing from the sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, it was identified that the frame was cracked.
The resolution received was "The frame is cracked and must be replaced." .
If you had contacted us to clarify the resolution, we would have gladly responded to the message. We encourage every customer to contact us directly, as we are here to help you in any situation that requires our attention.
The photos of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/4qfWQrn .
If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
The Flip.ro Customer Support Team
Manipulative tactic
When you sell your phone, they say they will pay you in MAXIMUM 10 days. But after you accept their offer…. the word “MAXIMUM” magically disappears and the payment becomes FIXED 10 days.
This is not accidental. It’s a calculated copywriting tactic using the word MAXIMUM to make us believe we might get paid sooner. How low is that?
Shady copywriting. Shady company.
8 décembre 2025
Avis spontané
Réponse de Flip.ro
Hello, Dan,
We’re sorry to hear that your experience did not meet your expectations.
On the device sales page, the payment timeframe of 10 days was specified. This information is also stated in the website’s terms and conditions, which you accepted once the sale was completed.
If you need any additional information, you can contact us by sending an email to contact@flip.ro .
All the best,
The Flip.ro Customer Support Team
I bought a "like new" product and…
I bought a "like new" product and received a phone scratched around the cameras and with a battery that can't have a health check because "the battery may not be genuwine".
Update: the product was actually broken - it did not had a SIM signal, it seems that it is a well known issue for Iphone 12 models which was fixed with recalls.. So my "new like" phone was scratched and broken.
5 décembre 2025
Avis spontané
Réponse de Flip.ro
Hi Alex,
We are sorry to hear that your experience was not a 5-star one!
As soon as the device arrives at our service center for return processing, we will check the assessment of its cosmetic condition so that we can improve the quality of the services we offer.
On some iPhone models, after replacing the battery, a message such as “Unknown Part” or “Unknown Battery” may appear in the Battery section of Settings. We assure you that the installed battery is brand new, has 100% capacity, and will provide very good autonomy for approximately two years.
If you need any information, you can send us a message at contact@flip.ro and we will gladly assist you!
All the best,
Flip.ro Customer Support Team
Total disappointment!
Total disappointment. Very unprofessional and poor communication.
I expected a smooth and transparent experience, but instead I received slow responses and a lack of professionalism throughout the process. Definitely not recommending it.
3 décembre 2025
Avis spontané
Réponse de Flip.ro
Hello,
We are very sorry to find out that you did not have a positive experience with Flip and that you do not recommend our services!
Please write us more details at contact@flip.ro so that we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
Troublesome warranty, but solved the issue in the end
Updated review:
After the second servicing with no results, they proposed a full refund - too bad the phone wasn't functional after all, but they handled the situation eventually.
Original review:
Received an iPhone that restarts 2-3 times per day, sent it twice for warranty repair for nothing to be done (literally, they only “checked” it). So the increased price paid for the warranty is useless, better to buy cheaper directly from other people!
28 novembre 2025
Avis spontané
Réponse de Flip.ro
Hello, Andrei,
We are sorry to find out that your experience was not a 5-star one!
We assure you that the situation you encountered is an isolated case and we will assist you as quickly as possible in resolving it.
According to what was discussed with our colleagues, the device was checked and did not manifest the mentioned defect during the warranty period.
Considering that the problem persists, our colleagues will contact you in order to resolve the situation.
If you need additional information, you can leave us a message at the email address contact@flip.ro and we will be happy to assist you.
All the best,
The Flip.ro Customer Support Team
It's also possible that they're deliberately deceiving you.
I ordered an iPhone 14 Pro from Flip.ro, but my experience was very negative. A battery diagnostic app clearly showed that the battery inside the device is more than 3 years old, yet it was presented as having 100% health. For me, this indicates that the information provided about the battery is not accurate.
I repeatedly asked whether the battery had been replaced, but my question was ignored every single time, and I never received a clear answer. They only told me that they “found no issues,” even though the battery performance was clearly weak.
The communication was incomplete. In the end, I had no choice but to request a return and a refund.
Based on my experience, I advise other customers to be very cautious, especially regarding battery health, because in my case the information they provided was not reliable.
10 novembre 2025
Avis spontané
Réponse de Flip.ro
Hello,
We are sorry to find out that your experience was not a 5-star one!
As mentioned in your emails with our colleagues, following the checks carried out by the technicians under warranty, no problem was identified with the battery.
The device's battery was replaced before you purchased the phone, as it was worn out and required replacement.
If you need additional information, leave us a message at the email address contact@flip.ro and we will be happy to assist you, as before.
Kind regards,
The Flip.ro Customer Support Team
Mi-am comandat un iPhone 15 acum 2…
Mi-am comandat un iPhone 15 acum 2 saptamani. Astazi m-am trezit cu el neincarcat si cu imposibilitatea de a-l incarca. Orice incarcator as fi folosit, orice priza, absolut orice varianta nu functiona.
Doar 2 saptamani si deja acest telefon e nefunctionat. Nu recomand. Luati-va telefoane noi pt ca flip e sub orice critica.
25 novembre 2025
Avis spontané
Réponse de Flip.ro
Buna, Andreea,
Ne pare rau sa aflam ca experienta ta nu este una de 5 stele!
Ne dorim sa oferim cea mai buna solutie pentru tine, in cel mai scurt timp posibil!
Intrucat nu ai dat curs apelurilor noastre in incercarea de a solutiona situatia intampinata, te invitam sa ne transmiti un mesaj pe adresa de email contact@flip.ro pentru a discuta cu privire la solutionarea situatiei!
Toate cele bune,
Echipa Customer Support Flip.ro
Starea produsului lasă de dorit
Puțin cam de prost gust starea vizuală a dispozitivului având în vedere ca am selectat varianta cu cel mai puține defecte și totuși a ajuns cu ceva cam multe defecte deranjatoare.In rest a fost o experiență minunată,client service destul de bună,livrarea relativ rapidă și produs relativ asemănător cu ce susțin pe site-ul acestora.
20 novembre 2025
Avis spontané
Réponse de Flip.ro
Salut, Teodor,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Iti multumim pentru timpul acordat discutiei telefonice!
Deoarece nu poti surprinde zgarieturile mentionate in fotografii, iar dispozitivul nu corespunde asteptarilor tale, ai posibilitatea sa il returnezi in termen de 30 de zile de la receptionarea acestuia.
De asemenea, daca ai nevoie de informatii suplimentare, ne poti lasa un mesaj pe adresa de email contact@flip.ro si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Flip 0 barat
Auzi Flip.ro de cand va interesează sa cereți oamenilor factura de achiziție a telefonului? Ok, s-a pus si factura la dispozitie, pasul 2: vedeti ca pe factura telefonul este luat in rate, asa si? Care e problema voastra si cu ce va impactează, cu atat mai mult pe client.
Trimit telefonul Iphone 16 black 128gb sigilat la voi si il refuzati.
Va acoperiți doar cu niște clauze de **** , daca refuzați telefonul trimiteti omului telefonul asa cum l-ati primit nu in cutia voastra ponosita fara niciun accesoriu, care instant ii scade valoarea la 0.
14 novembre 2025
Avis spontané
Réponse de Flip.ro
Salut, Silviu,
Ne pare rau ca experienta ta nu s-a ridicat la nivelul asteptarilor!
Din respect pentru clienti, fiecare telefon trimis spre vanzare este verificat cu atentie in service-ul nostru.
In cazul tau, a fost necesara verificarea facturii, moment in care s-a constatat ca dispozitivul a fost achizitionat printr-un abonament cu rate nefinalizate.
Din pacate, nu putem accepta la vanzare telefoanele cumparate la abonament care nu au planul de rate incheiat.
De asemenea, dorim sa clarificam faptul ca pretul oferit pentru telefon nu este influentat sub nicio forma de cutie sau accesorii.
Asa cum ai fost informat, acestea vor fi reciclate la receptie si nu este necesar sa le trimiti.
Daca ai alte nelamuriri, ne poti lasa un mesaj pe adresa de email contact@flip.ro si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
SCAM
They will never offer you the money from the initial offer. I'm still waiting for my phone back it took three weeks for them to verify it and give me a low price. They offered me 500lei first. Then it went to 100lei after waiting so much. Guess what? I put the same phone on OLX and I have three offers of 400 lei. You are unprofessional, a scam. I lost money and time. Don't bother responding I work in customer support, you can't fool me with a default response that you give to everyone.
7 novembre 2025
Avis spontané
I would never use Flip again!
Reply to Flip's reply: There is no respect for the customer when so many words and 0 value. First of all, the fact that I accepted the "offer" does not mean that it was a fair one, I accepted it for the same reason most people choose to sell something... the need for money. Second, why didn't you say anything about the cost of repairing the defect compared to the amount offered for the entire product... because that was a very important detail.
And I really don't think you have any respect or care for customers because this is not the first time you have failed to be fair with an offer and that's exactly why I'm sure I don't want to deal with you anymore.
I sold a brand new phone that was never used. They told me that it had a small defect in the back cover (it had nothing when it left me) and they took more than half of the amount offered, which was small anyway. According to them, the back cover was practically worth more than the entire Samsung phone and much more expensive than the replacement service would have cost anywhere else. I think they either made the defect by mistake and didn't admit it, or it was simply a blatant theft because there was no problem with shipping and I packed it very well!
1 octobre 2025
Avis spontané
Réponse de Flip.ro
Hello,
Out of respect and care for our customers, each phone received for sale in the Flip service is checked with rigor and responsibility!
Our goal is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed with the sales process: continuing it or withdrawing it from sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, it was identified that the back cover of the phone was broken.
The resolution received was "The device cover is broken and requires replacement." .
If you had contacted us to clarify the resolution, we would have gladly responded to the message. We encourage every customer to contact us directly, as we are here to help you in any situation that requires our attention.
The photos of the phone you sent for sale can be viewed publicly by accessing the following link: https://bit.ly/4nGOzuU .
We believe that by choosing to continue the sales process, you are in our agreement and aligning yourself with our core values and mission to offer our buyers perfectly refurbished phones!
The payment has already been processed in your bank account and we hope to have you back as a customer. If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
The Flip.ro Customer Support Team
Nu determina preturile bine
Nu determina preturile bine, sunt cu 20-30% sub piatza
15 octobre 2025
Avis spontané
Réponse de Flip.ro
Salut, Sergiu,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Iti intelegem nemultumirea legata de pretul oferit si incercam sa imbunatatim experienta clientilor zilnic, insa pretul de achizitie a unui dispozitiv este mai mare comparativ cu unul de vanzare, deoarece acesta include servicii precum garantie, drept de retur, suport online, etc.
Intrucat nu te putem identifica in baza numelui, te rugam sa ne transmiti un mesaj pe adresa de email contact@flip.ro impreuna cu datele comenzii, astfel te putem asista in vederea clarificarii situatiei.
Toate cele bune,
Echipa Customer Support Flip.ro
Teapa ordinara
Teapa ordinara
Am trimis un telefon in stare perfecta, verificat de catre un tehnician certificat doar sa mi se ofere jumatate din pret din cauza unor probleme la display. Mentionez ca a fost testat si cu ajutorul codului *#0*. Iar pentru echipa flip, degeaba puneti un mesaj copy paste ca reply, nu creste credibilitatea si nici nu ajuta din punct de vedere SEO.
12 novembre 2024
Avis spontané
Réponse de Flip.ro
Salut, Cosmin,
Ne pare rau sa aflam ca experienta ta nu este una de 5 stele!
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Strong NO from me
I can only agree with the reviews I see here. I strongly recommend to NEVER use the services of Flip.ro. They always provide you with an estimation that later on is changed to less than 25% from the initial esstimation. Their explanation is very brief and doesn't cover the huge difference in price. Scammers I would say is a strong word, but definetly their process is wrong. They will continue to receive 1 star reviews if they keep this process with initial evaluation and then huge drop in price for the second evaluation without really explaining why, at least in terms of price. My estimations went from 180 to 54.
23 octobre 2025
Avis spontané
Réponse de Flip.ro
Hello,
Out of respect and care for our customers, each phone received for sale in the Flip service is checked with rigor and responsibility!
Our goal is to offer quality services and products to both buyers and sellers who access the Flip.ro platform.
All phones are tested in 67 control points and reconditioned by experts.
The quality, performance and safety of the products are the most important aspects for us.
We report any deficiencies to the selling client, who decides how to proceed with the sales process: continuing it or withdrawing from the sale.
We did the same in the case of the phone you sent for sale, for which, during the checks, visible traces of use were identified.
The resolution received was "Your device was in a different aesthetic condition than the one initially selected. We noticed visible signs of use (such as scratches or other small imperfections), and this influenced the final offer." .
If you had contacted us to clarify the resolution, we would have gladly responded to the message. We encourage every customer to contact us directly, as we are here to help you in any situation that requires our attention.
We believe that by choosing to continue the sales process, you are in our agreement and aligning yourself with our core values and mission to offer our buyers perfectly refurbished phones!
If you need guidance on how to correctly evaluate the phone, so that it reflects the reality of the product, do not hesitate to contact us.
All the best,
The Flip.ro Customer Support Team
If I could give -1 star instead of 1
If I could give -1 star instead of 1, I would. Let me start here: they gave me an indicative price for the phone of 300–320 leva. In my opinion, it should be explicitly stated whether this is the minimum someone will get or the maximum. After all, I’m selling an iPhone 12 Pro in excellent condition. Nowhere does it say that they are Romanian and that it takes one week for the phone to reach them. Then I get a message: it will take the “great” “technician” 2 to 3 days. Voila — after 4 hours the “technician” is done with the evaluation and the sale price has been changed for me to check. I log in and can you imagine how much they offer me for a well-kept iPhone 12 Pro that their site lists at 700 leva? 105 leva. 105 leva for a flagship. Totally absurd. And now I’ll be waiting another week for it to come back to me. NEVER USE THEIR SERVICES.
16 octobre 2025
Avis spontané
Réponse de Flip.ro
Hello,
We are sorry to find out that you were disappointed with the services we offer!
After testing the phone, you received the following information: "Your device was classified in a different aesthetic condition than originally selected.
We noticed visible signs of use (such as scratches or other minor imperfections), which affected the final offer.
The display is cracked and needs to be replaced." This is a template that our colleagues use when the phone's display needs to be replaced.
We strive to offer our customers devices that look and work like new.
You received an indicative offer after the evaluation on the website of 311 leva.
After testing, the proposed offer was 110 leva, from which the repair cost and the difference in the aesthetic condition of the phone were deducted.
You have received photos showing the condition described and the reason for the need for repair.
We see that you have declined the new offer, and the phone has been prepared for return and handed over to a courier today.
All the best,
The Customer Support Flip.bg
telefon returnat zgariat
Aveam un telefon in stare excelenta, am facut evaluarea pe site, pret ok, desi mai mic decat pe olx, l-am trimis. Dupa cateva zile imi raspund ca are defecte si imi ofera mult mai putin. Zic nu, multumesc, trimiteti-l inapoi. Cand il primesc, surpriza: o mare zgarietura pe spate! Facusem niste poze inainte sa il trimit, le scriu, le arat.... nimic. Zic ei, am verificat tot, am contactat curierii, nu e de la noi, nu avem ce sa-ti facem.
In concluzie, stati departe de acesti tepari neseriosi, iar daca cumva va ganditi sa trimiteti ceva la ei, filmati absolut totul in cel mai mic detaliu, produsul, ambalarea, predarea catre curier, iar daca cereti retur, desfaceti pachetul in fata curierului in timp ce filmati toata scena. Absolut ridicol ca trebuie recurs la asa ceva, dar doar asa ai putea avea castig de cauza cu astfel de escroci.
18 septembre 2025
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Am trimis catre Flip.ro un iPhone 14…
Am trimis catre Flip.ro un iPhone 14 Pro Max Gold 128 GB pentru vanzare. Pe site, dupa ce am selectat corect starea ca “urme usoare de folosire”, am primit oferta de 2700 lei cu plata in 20 de zile (am atasat si captura de ecran). Dupa evaluarea fizica, mi-au scazut oferta la 2500 lei, desi in aplicatie, la aceeasi selectie, pretul ramane 2700 lei. Deci evaluarea lor nu a fost corecta si este in contradictie cu propria platforma.
Am acceptat doar pentru ca eram plecat in concediu si nu aveam cum sa recuperez coletul, dar experienta a fost dezamagitoare. Credeam ca recenziile negative sunt exagerate, insa s-au confirmat.
Nu recomand Flip.ro pentru vanzarea telefoanelor si nu voi mai apela la ei.
11 septembre 2025
Avis spontané
Réponse de Flip.ro
Salut, Razvan,
Ne pare rau sa aflam ca experienta ta nu a fost una de 5 stele!
In urma verificarilor efectuate, dispozitivul evaluat pe site-ul nostru a fost incadrat initial la conditia estetica "perfect", pe baza mediei rezultate din optiunile selectate.
La evaluarea realizata de tehnicienii nostri, dispozitivul a fost incadrat la conditia estetica "urme usoare de folosire".
Astfel, suma estimativa de 2700 RON, acordata in evaluarea initiala pentru conditia estetica "perfect", a fost ajustata la 2490 RON, intrucat dispozitivul se afla intr-o conditie estetica inferioara.
Consideram ca prin alegerea de a continua procesul de vanzare esti in asentimentul nostru si te aliniezi valorilor noastre fundamentale si misiunii de a oferi cumparatorilor nostri telefoane perfect reconditionate!
Toate cele bune,
Echipa Customer Support Flip.ro
Pentru Flip, FLIP nu înseamnă re-vânzare convenabilă, ci arta de a întoarce fiecare situație contractuală în favoarea lor.
Pe vremuri, eMAG era steaua comerțului online din România. Intrai pe site și aveai impresia că intri într-un mall digital: ordine, claritate, respect pentru client. Era aproape o poveste de succes locală. Apoi a venit „marea salvare” – fondul de investiții străin. Și, ca orice fond de investiții care se respectă, prima grijă a fost să „optimizeze”. Traducere: să transforme o afacere strălucită într-o platformă generică de tip marketplace, unde se vinde tot, de la telefoane până la aspiratoare second-hand cu praf inclus. Cu alte cuvinte, dintr-un brand premium am ajuns la un… talcioc digital.
Și exact când credeam că mai rău nu se poate, apare Flip, fratele mai mic al eMAG-ului. Promite revoluția în vânzarea telefoanelor second-hand: „siguranță, transparență, încredere”. Sună minunat, nu? Păcat că realitatea seamănă mai degrabă cu o parodie.
Tehnicienii lor, acei „specialiști” care par să fi absolvit facultatea de găsit defecte inexistente, reușesc să transforme telefoane impecabile, cu folia originală de la producător pe ecran, în „cazuri problematice” care brusc nu mai pot fi vândute. Evident, prețul scade, tu ești pus la colț, și ți se oferă „șansa” să accepți oferta finală sau să primești telefonul înapoi, eventual cu surprize. Negocierea? Se face exclusiv pe contul de client, într-o zonă opacă, unde tu nu ai cum să demonstrezi nimic ulterior. Transparent, nu glumă!
Și uite așa, dintr-un simplu proces de vânzare a unui telefon nou, s-a ajuns la: telefoane „în teste” zile întregi, solicitări absurde de „facturi necenzurate”, explicații trase de păr și interpretări juridice de parcă Flip ar fi devenit organ de cercetare penală. Cireașa de pe tort? Faptul că, între timp, T&C au fost schimbate, dar păstrând aceeași dată de emitere. Magie pură: Houdini ar fi invidios!
Așa că, dacă mă uit la traseul eMAG – Flip – cazul meu, concluzia e simplă: ce a început ca o poveste de succes românească s-a transformat într-o comedie neagră despre cum să-ți pierzi încrederea în platformele „de încredere”. Și, ironic sau nu, singurul lucru care chiar a fost transparent până la capăt a fost… lipsa de transparență.
PS:
„Regulile jocului" nu se schimbă în timpul meciului. Identificarea mea se va face mai ușor după ce voi primi soluția oficială de la ANPC și ANSPDCP. Atunci voi reveni cu o completare publică aici, pe Trustpilot, dar și pe Facebook, Instagram și TikTok. Situația generată de Flip, prin lipsa de corectitudine, merită cunoscută și dezbătută. În plus, voi propune includerea unor reguli clare în legislația privind protecția consumatorului și GDPR, pentru a preveni astfel de abuzuri. iBuyBack, dar corect, nu în defavoarea clientului.”
9 septembre 2025
Avis spontané
Réponse de Flip.ro
Salut, Dan,
Ne pare rau sa aflam ca experienta ta cu Flip nu a fost pe masura asteptarilor!
Dispozitivul trimis in service este verificat si testat atent de catre tehnicienii nostri, iar daca sunt identificate deficiente, acestea iti sunt comunicate si iti facem o oferta actualizata. In cazul in care alegi sa nu accepti oferta, iti returnam telefonul exact in aceeasi stare in care l-ai trimis.
In situatia in care consideri ca oferta nu reflecta corect starea dispozitivului, ne poti contacta oricand prin chat sau e-mail, pentru a clarifica rapid situatia.
Deoarece nu te putem identifica in baza numelui, te invitam sa ne scrii la adresa de email contact@flip.ro si te vom asista cu drag pentru clarificarea situatiei intampinate.
Toate cele bune,
Echipa Customer Support Flip.ro
The phone had shadows under the display
I both an iPhone 15 pro with 800euro in "very good" state, it had some small scratches but wasn t that bad. At a closer look the screen had some shadows under the display, in the top side and on the bottom. I just send it back, didn't event set it up, now I have to wait 14 days to get my money back so I can buy miself a phone.
Returned: I received my money back the 2nd day after the device arrived to them. The refound was quick but I really wanted that phone.
14 août 2025
Avis spontané
Réponse de Flip.ro
Hello, Laurentiu,
We are sorry to hear this!
We assure you that the situation you encountered is an isolated case and we will treat it with the utmost seriousness!
As soon as the device is received in our service, we assure you that we do our best to process the return as quickly as possible, so that you receive your money without worries!
The term offered is up to 14 days, but we assure you that the return payment will be processed faster!
If we can help you with any other information, you can leave us a message at the email address contact@flip.ro and we will be happy to assist you.
All the best,
The Flip.ro Customer Support Team
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