I’ve sold phones to Flip.ro in the past without any issues, but my recent experience was very disappointing. I sent in an iPad 11(A16), 2025 in flawless condition—personally purchased brand new just 8... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Trimit la evaluare un telefon pe care mi-l evalueaza initial la 580 RON .. telefon cu 1-2 zgarieturi pe carcasa, in rest impecabil. Astept cateva zile si primesc oferta de 150 RON pe el, sustinand ca... Voir plus
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Am trimis 2 telefoane la verificat si am primit un pret de 200 ,respectiv 300 si ceva de lei. Verificare lasă de dorit, deja noi cunoscand defectele telefoanelor. Le-am trimis cu spatele spart si la v... Voir plus
L'entreprise a répondu
Δεύτερη αγορά από τη Flip. Η πρώτη συσκευή ήταν άψογη, όμως το S24 Ultra, αν και εμφανισιακά τέλειο, ήρθε με πρόβλημα στο λογισμικό που δεν επέτρεπε ενημερώσεις. Επειδή φεύγω για ταξίδι στις 7 Αυγούστ... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We transform the way people sell and buy second-hand electronics! We make it easier to sell your old devices and safe to buy a used phone.
Coordonnées de contact
Bucharest, V7 Startup Studio, Street George Enescu 11, Bucharest, Roumanie
- contact@flip.ro
- flip.ro
1,6
Mauvais
134 avis
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A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Am trimis un Ipad Air 4 Wifi+ Cellular…
Am trimis un Ipad Air 4 Wifi+ Cellular stare excelenta la evaluarea pe site a fost oferita suma de 1200 lei in regim de consignatie( plata la 10 zile), cand a ajuns la ei ca nu merge Cellular-ul costa reparatia 907 lei si imi ofera pe tableta 293 lei, am cerut Ipadul inapoi merge impecabil si pe 4G, am filmare si poze cu teste, oare au tehnicieni prosti de habar nu au de ei sau incearca sa cumpere produse pe 2 lei si apoi sa le vanda pe sute si zeci de mii?
11 juin 2026
Avis spontané
Réponse de Flip.ro
Salut, Eugen,
Ne pare rau sa aflam ca experienta avuta nu a fost una de 5 stele!
Iti multumim pentru timpul acordat discutiei telefonice.
Conform celor discutate, in momentul testarii dispozitivului in service-ul Flip de catre tehnicieni, s-a constatat ca cititorul SIM era nefunctional.
Avand in vedere cele mentionate si discutate, de indata ce ai disponibilitatea, poti trimite din nou produsul catre Flip pentru o noua verificare, astfel incat sa putem concluziona situatia.
Daca ai nevoie de informatii, lasa-ne un mesaj pe chatul din site sau la adresa de email contact@flip.ro si te vom asista cu drag.
Zi frumoasa,
Echipa Customer Support Flip.ro
Big prices on garbage phones ,I don’t…
Big prices on garbage phones ,I don’t recomand it
2 juin 2026
Avis spontané
Réponse de Flip.ro
Hello,
We are very sorry to hear that you did not have a positive experience with Flip and that you do not recommend our services!
Please write us more details at contact@flip.ro so that we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
Experiența mea cu Flip a fost foarte dezamăgitoare…
Experiența mea cu Flip a fost foarte dezamăgitoare.
Am trimis către Flip un iPhone 15 Pro cumpărat nou de la iStyle în iunie 2024, aflat încă în garanție și fără reparații sau intervenții anterioare.
Înainte de expediere nu am observat nicio problemă legată de funcționarea telefonului. Cu o zi înainte de predarea coletului aveam semnal de rețea mobilă activ și există dovezi că telefonul era utilizat pentru comunicații GSM.
După recepționarea dispozitivului, Flip m-a informat că cititorul SIM nu este funcțional și a modificat evaluarea inițială. Nu am fost de acord cu concluzia lor și am refuzat oferta revizuită.
Telefonul mi-a fost returnat, iar după ce l-am primit înapoi l-am testat personal. În acel moment am constatat că problema semnalată de Flip exista într-adevăr. Tocmai de aceea am contestat concluziile lor și am solicitat explicații suplimentare cu privire la modul în care s-a ajuns la această situație, având în vedere că înainte de expediere nu observasem un astfel de defect și dispuneam de dovezi care indicau funcționarea serviciilor mobile.
Am transmis capturi de ecran, informații suplimentare și argumente în sprijinul poziției mele. Cu toate acestea, compania și-a menținut punctul de vedere, iar după ultimele mele mesaje nu am mai primit niciun răspuns.
Am sesizat ANPC și am continuat demersurile pentru clarificarea situației.
Din experiența mea, modul de gestionare a cazului și comunicarea ulterioară au fost nesatisfăcătoare. Din acest motiv, nu recomand serviciul.
30 octobre 2025
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare rau ca experienta avuta nu s-a ridicat la nivelul asteptarilor!
Din pacate, in lipsa unor dovezi clare care sa ateste ca dispozitivul avand prezenta un cititor SIM functional la data de 30.11, rezolutia ramane finala. Dispunem de toate dovezile necesare pentru a dovedi starea in care dispozitivul a fost receptionat, dar si faptul ca acesta nu prezenta un cititor SIM functional, fiind atasat raportul tehnic in discutiile avute pe mail cu colegii nostri.
Prin urmare, fara a avea dovezi explicite si fara o sesizare transmisa la momentul in care ai fost informata de acest defect in cadrul contului de client in data de 10.11, pozitia noastra ramane finala, dispozitivul fiind returnat in exact aceeasi stare in care a fost receptionat la adresa noastra.
Daca ai nevoie de asistenta suplimentara, ne poti lasa un mesaj si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Misleading “Excellent” condition – not trustworthy
I bought an iPhone 15 Pro from Flip expecting reliability and transparency. Instead, I got a device with a non-original battery and a previously replaced screen — none of which was disclosed.
After just 3 months, the screen completely died while I was traveling in China. Without a phone there, you literally can’t function (payments, transport, even buying water). I had no choice but to repair it locally.
Because of this repair, the phone now effectively has no warranty, so I’m left with a significantly devalued device.
Flip’s response? A copy-paste from their terms and conditions, ignoring the actual issue: they sold a product as “Excellent” while hiding critical information that directly affects value and reliability.
Calling something “Excellent” but omitting major repairs is simply misleading.
You pay more than on second-hand platforms expecting peace of mind — but you don’t get it.
I would not trust their grading or descriptions again.
P.S.: After their answer and the communication I had via email, they keep mentioning that relevant information about the device is available when purchasing. I'd love to know where exactly. I surely wouldn't have bought a phone with a non-original battery and an already-replaced screen at a premium price. I don't even care about the money anymore. I'd open a case to ANPC.
1 juin 2026
Avis spontané
Réponse de Flip.ro
Hello,
We have reviewed the issues you raised again and maintain the previously communicated point of view.
We understand the situation described and the inconvenience caused by the defect that occurred during your trip. However, the device was repaired in a third-party service, without the possibility of a prior technical assessment by Flip specialists.
Following such an intervention, it is no longer possible to verify the cause of the initial defect or establish any potential liability that could be analyzed within the warranty offered by Flip.
At the same time, we cannot reimburse the costs of interventions performed outside the warranty procedures and without prior assessment by our technical team.
Regarding the issues raised regarding the device components, we note that the relevant information regarding the product was made available to the customer through the description and specifications displayed on the product page at the time of purchase.
Regarding the request for partial reimbursement, after analyzing the presented situation, we do not identify grounds for granting financial compensation, which is why we cannot proceed with this request.
If you need additional information, you can leave us a message and we will be happy to assist you, as before.
iPhone plus sent back with scratches
My wife recently proposed to sell an iPhone 15 Plus in perfect shape. Flip.ro made an offer of 2000 RON and my wife accepted and sent them the device. She got back an email stating that the product will be sent back because they don’t take eSIM products. I should mention at this point that the phone was bought by me from US. When she received back the phone , the screen was scratched in multiple places for no apparent reason. The phone was since day 1 with hard case and screen protection so was 10/10 perfect , no scratches whatsoever. I find this very unprofessional and I don’t recommend to anyone to engage with flip.ro
26 mai 2026
Avis spontané
Réponse de Flip.ro
Hello, Andrei,
During the testing and verification process, the devices are checked by simply connecting them to a PC using a data cable.
The devices are also checked aesthetically. The devices are not opened during this process.
If the packages are delivered to the Flip service and it is noticed that they show signs of damage, a notification is sent to both the courier company and the sender. This did not happen in the case of this sales request.
We guarantee that the device was delivered back to your possession in exactly the same aesthetic condition in which it was delivered by the courier.
Throughout the device's stay in the Flip service, it was placed in bubble wrap, in the Flip box, which also contains a sponge for protection. Also, the workbenches are wrapped in shockproof material, and the technicians use protective gloves during the tests.
Considering the above, the device was returned in the same condition in which it was delivered to our service.
If you need additional information, leave us a message on the chat on the site or at the email address contact@flip.ro and we will be happy to assist you.
Have a nice day,
The Flip.ro Customer Support Team
I bought an Iphone 14 Pro Max
I bought an Iphone 14 Pro Max - condition "Excellent".
I received an Iphone with a FAKE battery which is not recognised by the system, it shows me the message "unverified" when I click on "battery health".
Is not the first time when Flip is lying. They are no trustful, better buy from another similar website, more serious.
26 mai 2026
Avis spontané
Réponse de Flip.ro
Hello Catalina,
We are sorry to find out that your experience did not meet your expectations!
All components used by Flip are compatible, CE approved and carefully checked by our specialists. In situations where original parts are not available, high-quality compatible components are used, tested internally to ensure optimal product operation.
The "Unknown component" message displayed by the iPhone appears automatically when the battery has not been replaced in an authorized Apple service, even if it is fully functional and of good quality.
More details can be found in the following article: https://suport.flip.ro/ro/de-ce-afiseaza-iphone-ul-meu-notificarea-componenta/baterie-necunoscuta .
If you notice a low autonomy or the phone suddenly turns off, we recommend that you contact the Flip team for a warranty check, following which the product will be analyzed and repaired at no additional cost.
All the best,
The Flip.ro Customer Support Team
Am cumpărat un iPhone 13pro ,,as new''
Am cumpărat un iPhone 13pro ,,as new''. În mai puțin de câteva luni bateria a început să degradeze semnificativ, în cât de la 60% putea ajunge la 5% în doar jumătate de oră, se înfierbântă puternic și deseori rămânea fără semnal. L-am trimis pe garanție, cică l-au reparat, au schimbat bateria si rezolvat problema cu semnalul. Dar deja e apărut altă surpriză, telefonul nu-și mai făcea update. Mereu eroare. Și asta s-a început exact după o lună de la expirarea garanției. Încercând să fac update prin Macbook, telefonul s-a transformat într-o cărămidă. Problema era placa de baza a telefonului. Evident că ăștia de la flip au zis ,,ne pare rău, prostia care am vândut-o dvs nu mai este sub garanție''. Acest este un scam ordinar. În viața mea nu mai recomand cuiva acest site și cu atât mai mult nu cumpăr de la ei. Rușine
1 mai 2026
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
Am comandat un PS4 și sunt foarte…
Am comandat un PS4 și sunt foarte mulțumit de achiziție. corespunde descrierii, a fost ambalat corespunzător, setul conține toate accesoriile. totul OK, recomand!
30 avril 2026
Avis spontané
Réponse de Flip.ro
Salut, Adrian,
Ne bucuram ca ai o experienta placuta si iti multumim, de asemenea, pentru ca utilizezi serviciile Flip.ro 😊
Zi frumoasa,
Echipa Customer Support Flip.ro
Sell your phone somewhere else
I've got an offer for 1 leu for a Samsung Galaxy S10+ for a few dead pixels ? Aaalriight.
10 janvier 2026
Avis spontané
Réponse de Flip.ro
Hi, Robert,
We are sorry to hear that your experience did not meet your expectations!
Please write us more details at contact@flip.ro so we can understand what happened and assist you.
Best regards,
The Flip.ro Customer Support Team
I've bought a "as good as new" phone
I've bought a "as good as new" phone, quality was indeed as new. They were also fast.
I think the ones who complain of low prices offered to phone sellers should realize that the company must pay for all the employees, instruments, facility and for insurance in case your phone will not sell too soon or at all. If you don't want this, you're free to go to the jungle of marketplace.
17 avril 2026
Avis spontané
Réponse de Flip.ro
Hello,
Thank you for your opinion and for your trust. We are glad that your experience was a good one. 😍
Have a nice day,
The Flip.ro Customer Support Team
Loterie de baterie...
Cel mai enervant lucru este că îți garantează doar 85% viață la baterie, te presează psihologic să iei cu baterie nouă - neoriginală. Cam toate recenziile negative vin de la oameni care își cumpără telefon "că nou" dar primesc telefon cu baterie sub așteptări iar recenziile pozitive sunt de la cei norocoși, cu capacitate baterie de 100% sau peste așteptări. Alte site-uri îți afișează nivelul bateriei înainte să-l cumperi, la flip.ro lipsă totală de transparență.Plătești aceiași bani pentru un telefon cu baterie de 85% cu unul care are 100%, cea ce este absurd. Nu trebuie să fie o loterie, unii sunt norocoși iar unii că mine primesc un telefon cu 600 de cicluri și 92% baterie. Plus că am pus returnarea telefonului pe data de 02.04.2026, iar azi pe 03.04.2026, mi-au spus că o să mi-l ridice pe 06.04.2026, iar returnare banilor tăi depinde de cât de repede returnezi produsul.
3 avril 2026
Avis spontané
Réponse de Flip.ro
Salutare,
Iti multumim pentru ca ai ales sa ne transmiti feedback-ul tau si ne pare rau ca experienta avuta nu a fost conform asteptarilor.
Dispozitivele pe care le comercializam sunt reconditionate, testate riguros in peste 60 de puncte tehnice si beneficiaza de o garantie de 2 ani. Din acest motiv, pretul lor este considerabil mai avantajos comparativ cu al telefoanelor noi.
In urma procesului de reconditionare, nu putem garanta rezistenta la apa si praf. Din acest motiv, aceasta caracteristica nu este mentionata in descrierile produselor sau in alte materiale de prezentare. De asemenea, in Termeni si Conditii, sectiunea 3.2.9.6, punctul (iii), este specificat faptul ca garantia standard nu acopera daunele provocate de contactul cu lichide. Indiferent daca se opteaza pentru o baterie standard sau pentru una noua, nu putem garanta rezistenta la apa si praf.
Sanatatea bateriei este garantata intre 85% si 100% pentru toate dispozitivele comercializate, indiferent de aspectul estetic. Pragul ales de noi este peste recomandarea de inlocuire indicata de Apple (sub 80%), tocmai pentru a asigura performanta si autonomie corespunzatoare. Aceasta informatie este afisata transparent in pagina fiecarui produs.
In ceea ce priveste preluarea coletului pentru retur, intelegem nemultumirea legata de termenul comunicat. In urma discutiei avute cu colegii nostri, a fost transmisa o solicitare de urgentare catre firma de curierat, astfel incat preluarea sa se faca in cel mai scurt timp posibil.
Ramanem deschisi pentru orice alte clarificari, astfel ne poti lasa un mesaj la adresa de email contact@flip.ro sau la chatul din site si te vom asista cu drag.
Toate cele bune,
Echipa Customer Support Flip.ro
Very disappointing experience
I bought 2 iPhone s in 2024 with status “as new”. Both stopped working this week, one of them one month after the guarantee ended, the other had 3 years guarantee so I will send it to be checked. The phones were used by my parents, so very carefully handled and quite little time used. Very disappointing experience!
3 mars 2026
Avis spontané
Réponse de Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you, in the shortest time and with minimal effort.
Since we cannot identify you based on your name, we invite you to send us an email to contact@flip.ro with the following information: your contact details, accompanied by the order ID and the specification "review response". 🙏
We will contact you by phone as soon as we receive the email.
All the best,
The Flip.ro Customer Support Team
bad lowballers
Used the Bulgarian site but its the same.
Flip used to be a good re-seller/buyer but now when you want to sell something they just lowball the crap out of you so they can make almost 100% more profit in your device. Will never buy or sell to these people ever again.
2 mars 2026
Avis spontané
Réponse de Flip.ro
Hello,
We’re very sorry to find out that you did not have a positive experience with us and that you would not recommend our services.
As we are unable to identify you based on your name, we kindly ask you to send us more details at contact@flip.bg so we can better understand what happened and assist you accordingly.
All the best,
Customer Support Team Flip.bg
Niste tepari atata pot sa zic ,pentru…
Niste tepari atata pot sa zic ,pentru cateva lovituri mici care nu deranjeaza cu nimic inafara ca e luata vopseaua de pe carcasa trebuie schimbata toata carcasa,scazandu-mi oferta de vanzare la jumate,rusine!
26 février 2026
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare tare rau sa aflam ca nu ai avut o experienta pozitiva alaturi de Flip si ca nu recomanzi serviciile noastre!
Intrucat nu te putem identifica in baza numelui, te rugam sa ne scrii mai multe detalii pe contact@flip.ro pentru a intelege ce s-a intamplat si pentru a te asista.
Cu bine,
Echipa Customer Support Flip.ro
The offer I received was 40% less than…
The offer I received was 40% less than the initial offer allegedly because of some made-up scratches and on the re-valuation of the battery health.
The payment for the phone was done more than the maximum of 20 days promoted on the site. I don't recommend selling your phone to them.
23 février 2026
Avis spontané
Réponse de Flip.ro
Hi, Cristi,
We are very sorry to hear that you did not have a positive experience with Flip and that you would not recommend our services.
As we are unable to identify you based on the name, please send us more details at contact@flip.ro so we can better understand what happened and assist you accordingly.
All the best,
Flip.ro Customer Support Team
Nu recomand absolut deloc, sunt niste excroci
Nu recomand!
Vand telefoane cu piese de proasta calitate. Am achiziționat un IPhone de la ei si avea ecranul schimbat cu unul Neoriginal, deoarece sistemul afisa un mesaj in acest sens.
Camera foto tremura extrem de tare.
De asemenea, din experienta proprie pot sa spun ca, daca vinzi un telefon la ei, iti ofera un pret extrem de mic fata de cel estimat pe site-ul lor, chiar daca telefonul e in stare ca NOUA.
Am vandut la ei un IPhone 15 Pro Max care fusese desigilat de numai o luna, era impecabil din orice punct de vedere, mi au oferit un pret relativ mic fata de pretul pietei second hand, iar cand telefonul a ajuns la ei, mi au oferit cu 30% mai putin decat oferta initial, am refuzat si am realizat ca mi au schimbat componentele telefonului, Ecranul fusese schimbat, bateria si modulul de camere.
Am depus o plangere la ANPC si urmeaza sa ii actionez ai in instanta.
Nu Recomand, nu mai vindeti si nu cumparati de la ei, sunt niste excroci
19 août 2025
Avis spontané
Réponse de Flip.ro
Salut, Samuel,
Ne pare rau sa aflam ca experienta ta alaturi de Flip nu a fost una pozitiva si ca nu recomanzi serviciile noastre.
Nu am identificat nicio comanda de vanzare sau achizitie asociata numelui tau, motiv pentru care revenim cu un raspuns pe aceasta cale.
Produsele comercializate de noi sunt reconditionate, iar reparatiile sunt efectuate intern de catre specialistii Flip. Componentele utilizate sunt marcate CE, testate riguros si respecta standarde ridicate de calitate. In anumite situatii pot fi folosite si piese compatibile, nu neaparat originale.
Toate produsele achizitionate de pe site beneficiaza de garantie.
Ne-am fi dorit sa trimiti telefonul in service pentru verificare, astfel incat tehnicienii nostri sa poata analiza si solutiona situatia prezentata.
In cazul vanzarii unui produs, oferta initiala are caracter estimativ si poate fi modificata in urma verificarii tehnice, in functie de defectele sau diferentele de aspect constatate.
Dispozitivele sunt testate si verificate prin conectare la PC, folosindu-se un software dedicat, fara a se interveni in niciun mod asupra componentelor.
Te rugam sa ne trimiti un email la adresa contact@flip.ro pentru a putea analiza si solutiona cazul.
Toate cele bune,
Echipa Customer Support Flip.ro
I recently bought an s25 in an…
I recently bought an s25 in an “excellent condition”. The phone had scratches and bumps on the frame and on the camera frames, the battery had 400 charging cycles but 100% battery health, which is impossible. I contacted them to ask if the battery was replaced and if it was an original part, to which they replied “I would have been happy to assist you, however, the exact battery health cannot be communicated upon request, as the optimal operating range of the battery is already ensured.
All components used by Flip are compatible, CE-certified, and carefully inspected by our specialists.
In situations where original parts are not available, high-quality compatible components are used, internally tested to ensure the optimal functioning of the product.”
Not being able to tell me if the phone battery was replaced and if it s an original samsung part or not, is inadmissible for a phone that is around 80% as expensive as the new, unused one. I paid that price for a used phone with god knows which parts are original and which parts are aftermarket. Disgusting.
3 février 2026
Avis spontané
Réponse de Flip.ro
Hello,
We are sorry to hear this! 🙁
We assure you that we are here to identify the best solution for you as quickly as possible and with minimal effort on your part.
As we are unable to identify you based on your name, we kindly ask you to send us an email at contact@flip.ro including the following details: your contact information, the order ID, and the mention “review response.” 🙏
We will contact you by phone as soon as we receive your email.
All the best,
The Flip.ro Customer Support Team
Am cumpărat de 5 ori deja de la ei…
Am cumpărat de 5 ori deja de la ei dispozitive (iphone si ipad) si am fost foarte multumita de produse. Am si vandut un telefon la ei, asa ca nu stiu de ce se ambaleaza lumea. Platesti pentru un serviciu. Daca ti se pare mai usor sa vinzi pe alte platforme, du-te si vinde, insa profesionalismul de care au dat dovada cu mine nu l-au egalat altii.
22 décembre 2025
Avis spontané
Réponse de Flip.ro
Buna, Mara,
Ne bucuram ca ai o experienta placuta si iti multumim, de asemenea, pentru ca utilizezi serviciile Flip.ro 😊
Zi frumoasa,
Echipa Customer Support Flip.ro
Ipad stopped working
First of all - I was really happy with flip a few years ago when I purchased two iphones that still work and function properly to this day.
Therefor I have decided to acquire an ipad (like new) for Christmas.
Unfortunately the ipad stopped working after a couple of days of using it. I have sent the iPad back in guarantee and what I got was an email saying there were mechanical shocks to it which is definitely untrue since there was no scratch when I packed it to send it. If there were shocks from sending it back to their place that is not my fault and surely they could check it and try to repair it. Paid 3800 Ron on it. Their only answer is to send me back the ipad. Very unprofessional and very disappointing since I had trust in them and recommended other people to their service.
1 janvier 2026
Avis spontané
Réponse de Flip.ro
Hello,
We are sorry to hear that your experience did not meet your expectations.
The phone has arrived at our facility and was checked by our technicians; however, unfortunately, they were unable to continue the inspection because the phone showed signs of mechanical damage.
We would like to inform you that internal checks were carried out regarding the receipt of the parcel at Flip, and the unpacking images were reviewed. Following these checks, it was found that the parcel showed no signs of damage that could have occurred during transport, as your package was intact.
Additionally, you can view photos of your product at the following link: https://bit.ly/4qntckt .
If you have any further questions, you may contact us by email at contact@flip.ro .
All the best,
The Flip.ro Customer Support Team
Garanția flip
Am trimis dispozitivul meu în garanție, din data de 28 dec, nu am primit niciun e-mail cum ca ar fi primit sau este în verificare, decât un e-mail informativ în care ați spus ca telefonul a ajuns la voi!
Plus de asta, un iPhone 14 pro max in stare foarte buna de funcționare, dupa 2 luni, s-a stricat, se restarta într-una fara niciun motiv… parca astept moartea cu flip
28 décembre 2025
Avis spontané
Réponse de Flip.ro
Salutare,
Ne pare rau sa aflam acest lucru! 🙁
Te asiguram ca suntem aici pentru a identifica cea mai buna solutie pentru tine, in cel mai scurt timp si cu minim de efort.
Pentru ca nu te putem identifica in baza numelui, te invitam sa ne trimiti un email la adresa contact@flip.ro cu urmatoarele mentiuni: datele tale de contact, insotite de id-ul comenzii si specificatia "raspuns recenzie". 🙏
Vom lua legatura cu tine telefonic imediat ce primim emailul.
Toate cele bune,
Echipa Customer Support Flip.ro
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