xxx Avis 

Terrible company DO NOT USE. I did 2 separate orders and then requested to be refunded 1 delivery fee as they arrived in same parcel. They refused to. 3 out of my 8 buttonholes arrived completely dead, 1 was so bad I couldn’t actually use it so someone had to go without a buttonhole on my wedding day, as the flowers arrived the day before there was nothing I could do. When I requested a refund for the poor quality on arrival, they told me i hadn’t requested in the 24 hour window, even though they arrived the day before my wedding and then I sent them an email on the evening of my wedding! I don’t know when they think someone would have time to chase a flower company for poor quality on their wedding day. Really awful experience, do not use.

Paid for guaranteed delivery for our special event with expensive price, no flowers on the day, tried to call and email multiple times and just get dead response. Avoid this is a scam!

My bridal bouquet looked like a bunch of field leaves

I am extremely disappointed with both the bridal bouquet I received and the way Flowers Box handled my complaint.

The bouquet was delivered on the eve of my wedding. I had ordered it because the website showed a beautiful, elegant arrangement full of flowers with a delicate bridal appearance.

What arrived was completely different.

Instead of the bouquet shown online, I received something dominated by random greenery and leaves, so poorly and unevenly arranged that it genuinely looked as though someone had gone into a field, picked a handful of leaves and put them together. It did not look professionally arranged, balanced or remotely like the bouquet I had chosen.

The advertised bouquet did not show this mass of foliage. Even the lily-of-the-valley style greenery and delicate details I expected were simply not there. The excessive, unattractive greenery completely changed the appearance of the bouquet.

This was my WEDDING bouquet. It was not a casual bunch of flowers where a little variation would not matter. It was something I had specifically chosen to carry on one of the most important days of my life and something that would appear in my wedding photographs.

Had the website shown the bouquet I actually received, I would NEVER have ordered it.

I contacted Flowers Box and provided photographs showing exactly what was advertised and exactly what was delivered. Rather than acknowledging the obvious difference or offering a fair resolution, they relied on their refund policy and the fact that I had not contacted them immediately after delivery.

The bouquet arrived on the eve of my wedding. I was preparing for my wedding, dealing with family, arrangements and everything else that comes with the night before getting married. I find it completely unreasonable that their response effectively suggested I should have dropped everything to start an email complaint immediately!

I provided the company with photographs clearly showing the difference between the bouquet advertised and the bouquet I received.

What upset me most is that this was not simply a question of personal taste. The bouquet I received did not reasonably resemble the product presented to me when I placed the order, and the arrangement itself looked careless and unfinished.

For a company selling bridal flowers, this level of quality and customer service is unacceptable.

I would never order from Flowers Box again and I absolutely cannot recommend them for a wedding or any important occasion.

I strongly recommend checking independent customer reviews carefully before ordering, particularly for an important occasion such as a wedding.

Awful flowers turned up, no response from two emails that I sent and never answer the phone! Extortionate amount of money for dead flowers. Such a disappointment!

I was sent some flowers from this company by my boss to thank me for 17 years worth of service when I left. The flowers were disappointing when they arrived. They were wilting and it also wasn’t a very impressive bouquet. I immediately put them into water as I was at work. They were kept in an air-conditioned office all day. By the time I got home, they looked even worse.
I tried to contact the company by phone next day and went straight through to voicemail. I sent them a message via their website saying how disappointed I was. They did reply saying they would’ve been fine if I’d cut the ends off when I got them. I completely disagree. There is no way those flowers were going to recover whatever I did. They agreed to replace the flowers but I did refer back to the person that bought them for me to see what they wanted to do. Considering how much they had paid for them, they requested a refund. This was denied “in the circumstances “ I never actually got clarity as to what that meant. I just don’t think they ever have any intention of giving refunds.
We reluctantly accepted their offer of another bouquet. I chose roses this time as the safest option for being delivered in the post. I asked them to be sent to my home address as I had now left work.
I received my replacement yesterday. They are pretty and much nicer than the first bouquet however do not represent anywhere near value for money.
They were also delivered to my office, so I had to make a special journey to collect them.
This company is charging extremely high prices for what you expect to be a premium service. Sadly, it feels like a bit of a rip off and I would avoid them.
they also use loads of packaging

Absolutely dreadful company ,Ordered flowers for a birthday present. Have sent messages so many times about delivery pretty much on a daily basis. After 4 weeks got a reply saying its been delivered, it has not. They have stopped replying to me now and have not refunded my money. Please save your money and time , go somewhere else

ITS 3 WEEKS AFTER THE ORDER I PLACED, AND THERE IS NO RESPONSE, NO ONE PICKS UP THE PHONES, I HAVE CALLED DOZENS OF TIMES.
ALL GOOD REVIEW ON THIS SITE ARE PLACED BY THE VENDOR, AND THE ONLY THINGS THEY REPLY TO - THEY ARE FAKE REVIEWS, THE ONLY TRUE ONES ARE THE 1 STARS, SHOCKINGLY BAD SERVICE

Condidering the £189 i spent for these pitiful flowers i would definetley not recommend anyone buying from this company absolutley disgusting highway robbery i am severley dissapointed to say the least could have done better myself i hope the florist chokes on some ivy

Shockingly bad customer service. I ordered a plant and paid an additional charge for same day delivery, as it was a gift for a party that same evening. I received confirmation that this had been received and was being processed. By early evening I was a little uneasy and raised a query through their customer services chat. Anyway - no response and had to scrabble for another gift for the party. The next day I saw I had received a response over night apologising and stating they would be delivering the following day. Needless to state I responded immediately that I no longer needed the plant and to cancel the order. However, the plant duly arrived later that day - I did not accept the delivery. Flower Box nevertheless proceeded to charge me the full amount including £22 for same day delivery! I have since been going back and forth fruitlessly - there is no option to phone and speak to customer services. Even though the chat shows the full history I have had to re-explain the whole situation several times. Eventually I received a £10 refund - even though this doesn't cover the full same day delivery cost and I no longer needed the plant. In short - I am sure the company can be OK sometimes but the moment something goes wrong and requires resolution you are treated very badly and basically gaslit. Don't go near them with a bargepole is my advice! I never raise dispute resolutions with my bank - first time in over 10 years - but I am doing so here because so annoyed at the whole situation!

This was a very dissappointing experience. I was expecting a premium service given the amount I spent on flowers. My order never arrived! I have struggled to get hold of customer service.

I ordered the large crimson wreath which is pretty expensive. It’s substantial and the foliage is dense which is great. However the berries were quite sparse. I had left a tip in advance hoping this would ensure better quality but that didn’t prove to be the case.

I arranged for a flower box delivery for my daughter's birthday, selecting a special 8AM - 2PM slot and requested a morning delivery as she'd be out in the afternoon. Despite paying an extra £44, the shop didn't initially respond. On delivery day, a rude staff replied, emphasizing the time slot and questioning my understanding. They claimed they couldn’t meet every request. Actually I was okay to arrange a day earlier if they willing to communicate.

Charged incorrectly, didn't deliver on the day requested, and gaslighted with information around delivery times on their website. Customer service was not very helpful and took multiple attempts to get a refund. The wreath was lovely, but the poinsettia was overpriced and very small. Will not be rushing back to order again.

The Christmas wreath was amazing.
Have placed another Christmas wreath.

Quick response when I requested for a later delivery date.

Ow I really like it u made my sister surprise… everything was as I asked for and all the packaging also nice I really want to say thank youuuuu

Speedy delivery and quality product

read the title

I am extremely unhappy with the service I have received from Flowers Box London. I paid £46.95 delivery so that my bridal flowers would be delivered fresh on the morning of my wedding day. Instead, Flowers Box sent them to me the day before (which should have cost only £13) and therefore the bouquet and buttonhole flower were NOT fresh for our wedding day. I have tried to contact the company numerous times since the end of August 2025 (phone calls, voicemails and emails) and they have not responded to me at all. I would not recommend Flowers Box to anyone under any circumstance. Very, very disappointing.